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Dispatch Coordinator Resume Example

Resume Score: 80%

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Mayra
Mancillas
Professional Summary

My experience includes coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Advanced skills in scheduling and meeting deadlines. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Adept at coordinating schedules and field personnel to provide efficient service to callers. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any job.

Skills
  • Updating logs
  • Process improvement
  • Prioritizing calls
  • Dispatching field personnel
  • Routing orders
  • Operational improvement
  • Supervision
  • Business operations
  • Project organization
  • Problem resolution
  • Delivery policies
  • Maintaining call metrics
  • Service coordination
  • Team management
  • Relationship development
Education
Avenal High SchoolAvenal, CA06/2003High School Diploma
West Hills College - CoalingaCoalinga, CA08/2012Certified Nurse Assistant : Nursing
McDowell Technical Community CollegeMarion, NC12/2017Phlebotomy
Central California School of Continuing EducationSan Luis Obispo, CA01/2019Diagnostic Medical Sonographer
Central California School of Continuing EducationSan Luis Obispo, CA01/2019Medical Assistant
Certifications
  • First Aid/CPR Certified
Work History
Green Raiteros- Dispatch Coordinator
Huron, CA12/2018 - Current
  • Evaluated and adjusted over 5 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Responded to over 20+ daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over 20+ daily calls.
  • Directed all dispatching, routing and tracking of 5 fleet vehicles.
  • Trained 10 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Increased area coverage through effective scheduling and detailed location monitoring.
  • Developed team communications and information for crew meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional client support.
  • Worked with customers to understand needs and provide safe transportation service.
  • Saved $100 monthly by implementing cost-saving initiatives that addressed long-standing problems.
West Coast Construction- Carpenter's Assistant
Marion , NC04/2016 - 09/2018
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Assisted with movement of materials and equipment to job sites.
  • Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Boosted team performance by collecting debris, extra materials and tools to keep work areas clean and organized.
  • Observed all OSHA and corporate safety regulations and procedures.
  • Identified product defects and brought to job foreman for resolution.
  • Cut materials according to specifications in preparation for installation.
Coalinga Regional Medical Center- Certified Nursing Assistant
Coalinga, CA06/2012 - 09/2013
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.
Community Volunteer Work
  • Local Food Distribution Volunteer:

Date: Every first Monday of the month

Title: Volunteering

Description: Package food items into boxes or bags for distribution, load boxes into cars, deliver food to seniors. Organizing holiday hot meals for the homeless.

  • Community Graduate Reward Program:

Date: High School and Middle School graduations.

Title: Organizer

Description: Worked with GR (Green Raiteros) and other small businesses to create an online donation system utilizing social media such as Facebook and Go Fundme to raise money in the community to fund a reward program to honor the graduates with a small gift for their accomplishment. The rewards were purchased from local businesses in an attempt to support our community small businesses.

  • Volunteer Baseball Coach:

Date: Annually, every summer for baseball season since 2008

Title: T-Ball/ Baseball Coach

Description: Explaining the fundamentals of the sports to children, teaching them about being a team player, following a coaches handbook to ensure the safety of my team, and all the other teams.

  • City Clean Up:

Date: Annually, since 2015

Title: Volunteer/Assistant Coordinator

Description: Work with Mayor, Rey Leon to organize a city clean up crew. Reach out to potential volunteers and dispatch them to the designated streets or area for clean up.

Professional References

Reference 1 :

Name: Gloria Morales

Title: Property Manager at Huron Garden Apartments

Phone Number: (559) 381-8296

Reference 2 :

Name: Natalie Fuentes

Title: Property Manager at Silver Birch Apartments

Phone Number: (828) 803-8998

Reference 3 :

Name: Rey Leon

Title: Mayor of the City of Huron

Phone Number: (559) 269-9563

Reference 4 :

Name: Veronica Aguirre

Title: Formal Property Manager at Conquistador Villa Apartments

Phone Number: (559) 328-7840

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Green Raiteros
  • West Coast Construction
  • Coalinga Regional Medical Center

School Attended

  • Avenal High School
  • West Hills College - Coalinga
  • McDowell Technical Community College
  • Central California School of Continuing Education

Job Titles Held:

  • Dispatch Coordinator
  • Carpenter's Assistant
  • Certified Nursing Assistant

Degrees

  • High School Diploma
    Certified Nurse Assistant : Nursing
    Phlebotomy
    Diagnostic Medical Sonographer
    Medical Assistant

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