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Dishwasher\hostess/restaurant Waitress\line Cook Resume Example

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Veronica
Thompson
Professional Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Proactive service professional with experience working both FOH and BOH. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate, bag and carry purchases. Brings energetic approach to assisting customers and fellow employees.

Skills
  • High-Volume Dining
  • Food Preparation and Safety
  • Stocking and Replenishing
  • Coaching and mentoring
  • Safe verifications
  • Time management skills
  • Shipping and Receiving
Education
Desoto Sr. High SchoolCity, State01/2005GED
Work History
Company Name - Dishwasher\hostess/restaurant Waitress\line Cook
City, State11/2005 - 07/2021
  • Inspected dishes and utensils for cleanliness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared beverages and filled food orders for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed team of 7 employees, overseeing hiring, training, and professional growth of employees
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Developed team communications and information for meetings
  • Maintained energy and enthusiasm in fast-paced environment
  • Maintained excellent attendance record, consistently arriving to work on time
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Resolved problems, improved operations and provided exceptional service
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Led projects and analyzed data to identify opportunities for improvement
Company Name - Cashier Assistant\Shift leader
City, State06/2018 - 03/2020
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention whererequired.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Preserved company cash and investment of surplus funds.
  • Set up new sales displays.
  • Performed cash, card and check transactions to complete customer purchases.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Maintained accurate system inventory by correctly inputting data changes.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Conducted inventory counts by adding each item in stock and documenting in POS.
  • Lifted up 50 pounds at once and used equipment like floor jackets.
  • Packed customer orders into boxes and bags, transferring to shopping cart
  • Increased access to inventory by supporting merchandise stocking and search efforts
  • Cleaned and sanitized cashier workstation and scanning area
Company Name - Cashier \Manger
City, State03/2011 - 05/2019
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Verified over $1000 of cash and credit payments daily.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Set up new sales displays each week.
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Resume Overview

School Attended

  • Desoto Sr. High School

Job Titles Held:

  • Dishwasher\hostess/restaurant Waitress\line Cook
  • Cashier Assistant\Shift leader
  • Cashier \Manger

Degrees

  • GED

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