Competent Network Data Technician bringing twenty one years of experience installing voice, data , computer networking and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Skills
Organization and Time Management
Self-Motivated
Multitasking Abilities
Team building
Configuring equipment
Interpersonal Communication
Work History
Dish Network Technician, 11/2021 - 05/2023 Marriott International – San Marcos, TX,
Traveling to customers' homes or businesses to perform installations, maintenance, and repairs.
Performing site surveys to determine optimal placement for satellite dish installation.
Installing necessary cables, mounting satellite hardware, and ensuring that dish is positioned correctly.
Calibrating equipment to ensure that connection is secure and service is functioning correctly.
Diagnosing technical issues and implementing effective repairs.
Generating diagnostic and repair reports.
Providing training to new employees or interns.
Ensuring that tools and equipment are safely operated and maintained.
Keeping up to date with latest technology and practices in industry.
Installed wiring, cabling and networking hardware on customer premises.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Responded to service requests during and after business hours.
Coordinated installation of new users and relocations of existing users.
Worked effectively in fast-paced environments.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Providing customers with smart home services.
Selling and marketing of ADT , Google , Nest, Polk and other company equipment and services
Systems Administrator, 01/2009 - 01/2021 Telos Corporation – Shaw Air Force Base, SC,
Supervise six Computer lab technicians
Network design and architecture development
Design and install Campus Security Surveillance Systems
Manage Student management system
Manage QuickBooks Accounting Software’s & Point of Sale Systems
Manage Avaya PBX Solutions
Firewall Systems
Training & technological research
Manage Campus uninterruptible power supply
Manage College Wireless Network server 2000+ clients daily
Manage College campus cooling system
Orchestrated integration and communication of software upgrades.
Implemented internet and intranet applications on multiple platforms.
Created nightly jobs for database backups.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Configured and tested Windows Server operating systems with roles features.
Attended meetings to deliver status reports to key stakeholders.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Mentored employees and offered constructive feedback for performance improvement.
Tested software remotely and onsite for server sets to maintain operational readiness.
Integrated and updated software products to boost system compatibility.
Detailed upcoming software upgrades and system sprints to team members.
Contributed to development, administration and testing of disaster recovery plans.
Performed software installations and upgrades to UNIX or Windows operating systems.
Conducted routine and emergency maintenance of assigned data center equipment.
Developed modification program to determine compatibility with various software.
Researched and recommended new technologies and strategies for improving system performance.
Designed and evaluated WAN and LAN connectivity technologies.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Maximized system availability through development and testing of contingency plans.
Planned and implemented upgrades to system hardware and software.
Led server infrastructure development, quality assurance, staging and production systems.
Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Analyzed network traffic and performance metrics to optimize system performance.
Identified and resolved network congestion issues and bottlenecks.
Developed and documented network policies, procedures and standards.
Installed and configured network printers and other peripheral devices.
Evaluated software products to determine compatibility with existing systems.
Implemented and maintained virtual private networks.
Diagnosed and resolved hardware and software issues.
Monitored networks and network devices to resolve technical problems quickly.
Performed network security design and integration duties.
Diagnosed and executed resolution for network and server issues.
Resolved issues and escalated problems with knowledgeable support and quality service.
Computer Lab Technician, 01/2002 - 03/2009 Virginia Community College System – Richmond, VA,
Configured, maintained and installed 350workstation, 10 servers and devices in adherence to established rules and regulations.
Compiled and maintained online and hardcopy procedural information with standards, inventory and repair best practices.
Worked with Microsoft Office Suites, Google Apps and remote application to maintain proficiency at teachable level.
Trained interns and teacher assistants in successful job performance.
Followed systematic instructions and proper procedures necessary for successful maintenance of on-site IT operations.
Consulted with vendors and advised department director to resolve issues and determine equipment needs.
Maintained skills necessary to diagnose technical issues, devise effective solutions and advise staff on best practices to avoid future difficulties.
Maintained and established favorable working relationships with leadership in other departments and partner organizations.
Maintained data security through regular virus tests and installation of protective software. Microsoft Forefront Management
Collaborated with staff from other departments to evaluate technology needs and provide appropriate support.
Exercised best practices in voice and data communications security protocol.
Performed routine maintenance, software updates and replaced computers as necessary, according to outlined budget.
Helped streamline repair processes and update procedures for support action consistency.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Monitored system performance to identify potential issues.
Configured and tested new software and hardware.
Researched and identified solutions to technical problems.
Tested new software and hardware prior to deployment.
Patched software and installed new versions to eliminate security problems and protect data.
Assisted in development of system security protocols.
Responded to customer inquiries and provided technical assistance over phone and in person.
Diagnosed and troubleshot hardware, software and network issues.
Installed, configured and maintained computer systems and network connections.
Configured hardware, devices, and software to set up work stations for employees.
Maintained servers and systems to keep networks fully operational during peak periods.
Installed and configured operating systems and applications.
Created user accounts and assigned permissions for 180 staff and over 2000 students.
Offered assistance in implementing and developing training programs.
Associate of Science: Business Administration (Computer, Expected in 06/2001 - Moneague College - Moneague Jamaica, GPA: Status -
Diploma: Systems Administrator, Expected in - National Council On Technical And Vocational Education Training, W.I - Jamaica, GPA: Status -
Bachelor of Science: Computer Networks and Cyber Security, Expected in 08/2021 - Monroe College - New Rochelle, NY, GPA: Status -
Summa cum laude graduate
3.9 GPA
Presidents List Fall 2019, Winter 2020, Fall 2020, Winter 2021
Caribbean Club Member
IT Club Member
Toast Masters Member
Cisco IT Essentials 1- Hardware
Cisco IT Essentials 11 - Software: , Expected in 2007 - Heart Trust NTA - Jamaica, GPA: Status -
Additional Information
NOTABLE AWARDS AND ACCOMPLISHMENTS
, Lieutenant Governors Ribbon 1st and 2nd quarter
Faculty advisor of the year
Eastern Canada and the Caribbean Spirit of Service Award
Eastern Canada and the Caribbean Distinguished Lieutenant Governor of Excellence 2015
Godfrey Dyer Award 2015
Walter Zeller Award 2015
Affiliations
Member of Kiwanis International 2002 to 2023
• Director - Kiwanis Foundation Jamaica 2017 to 2019
• Chairman - Past Lieutenant Governors Council Jamaica 2017 to 2022
• Chairman - Division 23 West Past Lieutenant Governor Council 2015 to 2017
• Past Lieutenant Governor 2014
• Distinguished President - Kiwanis Club of Linstead 2011 to 2012
• Distinguished President - Moneague College Circle K Club 2010 to 2011
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Resume Overview
School Attended
Coursera
Moneague College
National Council On Technical And Vocational Education Training, W.I