Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Device Installation
Troubleshooting systems
Configuring equipment
Customer Service
Leadership
Educating customers
Teamwork
Computer skills
Training & Development
Teambuilding
Computer proficiency
Reading comprehension
Work History
12/2020 to Current
Dish Network TechnicianMarriott International – Andover, MA,
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Coordinated installation of new users and relocations of existing users.
Installed and configured new devices and system components.
Conducted research, gathered information from multiple sources and presented results.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Demonstrated respect, friendliness and willingness to help wherever needed.
Participated in team-building activities to enhance working relationships.
Identified issues, analyzed information and provided solutions to problems.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Carried out day-day-day duties accurately and efficiently.
Onboarded new temps by entering into [Software] and setting up in time clock.
02/2020 to 12/2020
Brand AmbassadorStarry – Secaucus, NJ,
Completed floorsets, filled floor and rang up customers.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Engaged, educated and befriended customers to deliver amazing shopping experience.
Showed understanding of customer's personal style and preferences when offering product advice.
Contributed to social media content documenting brand's impact in on market.
Collaborated with local field sales to drive visibility and sales results.
Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.
Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.
Achieved and exceeded sales goals in line with prescribed selling strategy.
Executed brand activations to standards and with professionalism.
Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
Learned products inside and out to give best possible demonstrations and answer consumer questions.
Collaborated with demonstration team to engage large crowds.
Communicated product value, quality and style to educate and entice potential customers.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Memorized ingredients and recipes for wide variety specialty drinks.
Created new training guidelines, and provided staff orientation and training.
Served customers quickly and efficiently and created strategies to prevent delays.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Decreased necessary training time by updating and overhauling training program.
Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
Cut spending through effective inventory management and supply sourcing.
Set and oversaw weekly and special event menu plans.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Expected in to to
No Degree: Business Management Athens Technical College - Athens, GA GPA:
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