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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Professional experienced manager with over 20 years of experience in various positions. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures and positively impacting overall morale and productivity. A hardworking and reliable team player, focused on going above and beyond to support the team and serve customers. Trained in customer service and offering top-notch customer service resolution abilities. Motivated to continue to learn and grow as a professional.

Skills
  • Intermediate level-
  • Microsoft word
  • Microsoft excel
  • Basic data input
  • Email
  • Client system programs
  • Basic
  • Budgets
  • Change management
  • Cooking
  • Cost control
  • Client
  • Clients
  • Customer
  • Ssatisfaction
  • Disaster Recovery
  • Email
  • Government
  • Hand trucks
  • HIPAA regulations
  • Hiring
  • Inventory levels
  • Inventory
  • Logistics
  • Materials
  • Administer drug
  • Meetings
  • Access
  • Microsoft excel
  • Microsoft word
  • Works
  • Neat
  • Packaging
  • Policies
  • Presentations
  • Profit and loss statements
  • Promotion
  • Risk management
  • Sales
  • Team management
Experience
07/2017 to Current
Disaster Specialist Volunteer Seminole Gaming Immokalee, FL,

6170 West Century Blvd Suite: 310 (310) 640-8787 No Immediate supervisor.

  • Performed as a Deputy Logistics to assist Logistics Chief on inventory, team management, and cost control.
  • Demonstrated community engagement through events and educational presentations to increase awareness and access to grief support services for the entire community.
  • Ensured protection of confidential information that is stored, handled, or maintained by following Company policies and procedures related to confidentiality and/or HIPAA regulations Provided damage assessment within FEMA guidelines.
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Continuously classified and filed records to keep the system efficient and all information organized.
01/2013 to 05/2017
Disaster Relief Volunteer American Red Cross City, STATE,

600 Eastern Star road (XXX) 765-4222 No Immediate supervisor

  • Established and maintained detailed disaster relief communications and command and control plans through a change management process -Assessing, developing, implementing and sustaining disaster recovery and BIA plans and procedures.
  • Developed and understood all testing necessary for a successful disaster relief execution.
  • Provided instructional and informational materials on how staff business / IT associates are expected to respond during an emergency event Regularly reported Disaster Recovery activities to upper management.
  • Continuously classified and filed records to keep the system efficient and all information organized.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
08/2015 to 01/2016
Certified Drug and Alcohol Technician Secure Screen LLC City, STATE,

1809 S. Broadway (800) 557-2220 Immediate Supervisor: Laurel

  • Lead treatment sites for drug testing to ensure customer satisfaction.
  • Complied with government and state laws.
  • Collected samples and information from clients through interviews, observations, and tests.
  • Attentive to detailed paperwork to ensure that all specimens collected are compliant with all state and federal guidelines.
  • Continuously classified and filed records to keep the system efficient and all information organized.
03/2014 to 09/2014
Deli Manager Cash Wise Grocery Store City, STATE,

802 N. Elm street (701) 664-2315 Immediate supervisor: Tony

  • Supervised employees in various duties such as cooking, serving, packaging, and operating counters.
  • Managed product storage, maintenance and rotation activities to avoid any damages or spoilage.
  • Assisted in preparation of inventory and sales budgets.
  • Analyzed profit and loss statements and recommended improvements to meet department goals.
  • Scheduled and assigned works for associates on daily basis.
  • Assisted in interviewing, hiring, and training associates.
  • Provided training to staff on company policies and sales guidelines.
  • Responded to queries and complaints from both customer and employee.
  • Ensured employees follow company policies and store rules.
  • Coordinated with employees to operate the Deli store to achieve sales goals.
  • Developed sales promotion programs to attract more customers.
  • Ensured that products are properly labeled with prices and dates.
  • Monitored and maintained stock inventory levels to avoid over and under stock problems.
  • Interacted professionally with clients while solving problems related to sales, dissatisfied service and issues regarding store operation.
  • Ensured that facility is maintained neat, clean and safe.
Education and Training
Expected in 02/1992
GED:
Antelope Valley Adult School - Lancaster, California,
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Antelope Valley Adult School

Job Titles Held:

  • Disaster Specialist Volunteer
  • Disaster Relief Volunteer
  • Certified Drug and Alcohol Technician
  • Deli Manager

Degrees

  • GED

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