Disability Insurance Program Representative Resume Example
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DISABILITY INSURANCE PROGRAM REPRESENTATIVE
Summary
Reliable professional with an extensive career in promoting positive customer experiences. Industrious administrative team member with proven organizational, time management and multitasking abilities in team-based or individually motivated settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support.
Skills
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Experience
Disability Insurance Program Representative, Omni Hotels, October 2020-CurrentHilton Head Island , SC
- Explained eligibility details and affordability options to patients with kindness and respect.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Assistant, Omni Hotels, June 2017-September 2020Irving , TX
- Received and screened high volume of internal and external communications.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Office Assistant, State Of California Department Of Motor Vehicles, November 2015-May 2017City , STATE
- Received and screened high volume of internal and external communications.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Routed agreements, contracts and invoices through signature process.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Monitored calendars and scheduled appointments based on support staff availability and established load limits.
- Dispersed incoming mail to correct recipients throughout office.
Senior Park Aide, State Of California Department Of Parks & Rec., August 2011-October 2015City , STATE
- Monitored campgrounds and visitor behavior for issues of concern, promptly addressing situations with composure and professionalism.
- Gathered, summarized and posted information on recreational forest use and trail conditions to promote safety of visitors and health of forest.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Communicated effectively with public to answer questions about State Parks and Boating regulations.
- Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
- Answered inquiries from visitors and provided information regarding park layout and history.
- Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Proofread documents and corrected errors in grammar, spelling and punctuation.
- Researched and obtained any further information for incomplete documents.
- Accurately entered data in numerical and alphabetical order.
Education and Training
Bachelor of ArtsCriminal Justice, , California State University - Stanislaus, CityState
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Resume Strength
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- Strong summary
- Target job
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- Typos
Resume Overview
School Attended
- California State University - Stanislaus
Job Titles Held:
- Disability Insurance Program Representative
- Office Assistant
- Senior Park Aide
Degrees
- Bachelor of Arts
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