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Disability Insurance Program Representative Resume Example

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DISABILITY INSURANCE PROGRAM REPRESENTATIVE
Summary

Reliable professional with an extensive career in promoting positive customer experiences. Industrious administrative team member with proven organizational, time management and multitasking abilities in team-based or individually motivated settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support.

Skills
  • Applicant support and service
  • Recordkeeping and data input
  • Knowledgeable in Microsoft Office
  • Problem resolution
Experience
Disability Insurance Program Representative, Omni Hotels, October 2020-CurrentHilton Head Island , SC
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Office Assistant, Omni Hotels, June 2017-September 2020Irving , TX
  • Received and screened high volume of internal and external communications.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Dispersed incoming mail to correct recipients throughout office.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Office Assistant, State Of California Department Of Motor Vehicles, November 2015-May 2017City , STATE
  • Received and screened high volume of internal and external communications.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Routed agreements, contracts and invoices through signature process.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Monitored calendars and scheduled appointments based on support staff availability and established load limits.
  • Dispersed incoming mail to correct recipients throughout office.
Senior Park Aide, State Of California Department Of Parks & Rec., August 2011-October 2015City , STATE
  • Monitored campgrounds and visitor behavior for issues of concern, promptly addressing situations with composure and professionalism.
  • Gathered, summarized and posted information on recreational forest use and trail conditions to promote safety of visitors and health of forest.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Communicated effectively with public to answer questions about State Parks and Boating regulations.
  • Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
  • Answered inquiries from visitors and provided information regarding park layout and history.
  • Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Proofread documents and corrected errors in grammar, spelling and punctuation.
  • Researched and obtained any further information for incomplete documents.
  • Accurately entered data in numerical and alphabetical order.
Education and Training
Bachelor of ArtsCriminal Justice, , California State University - Stanislaus, CityState
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Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

95Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • California State University - Stanislaus

Job Titles Held:

  • Disability Insurance Program Representative
  • Office Assistant
  • Senior Park Aide

Degrees

  • Bachelor of Arts

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