Reliable professional with an extensive career in promoting positive customer experiences. Industrious administrative team member with proven organizational, time management and multitasking abilities in team-based or individually motivated settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support.
Skills
Applicant support and service
Recordkeeping and data input
Knowledgeable in Microsoft Office
Problem resolution
Education and Training
California State University - StanislausTurlock, CAExpected in ā āBachelor of Arts:Criminal Justice - GPA:
Experience
Omni Hotels - Disability Insurance Program Representative Hilton Head Island, SC, 10/2020 - Current
Explained eligibility details and affordability options to patients with kindness and respect.
Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Prioritized and organized tasks to efficiently accomplish service goals.
Omni Hotels - Office Assistant Irving, TX, 06/2017 - 09/2020
Received and screened high volume of internal and external communications.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Dispersed incoming mail to correct recipients throughout office.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
State Of California Department Of Motor Vehicles - Office Assistant City, STATE, 11/2015 - 05/2017
Received and screened high volume of internal and external communications.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Routed agreements, contracts and invoices through signature process.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Monitored calendars and scheduled appointments based on support staff availability and established load limits.
Dispersed incoming mail to correct recipients throughout office.
State Of California Department Of Parks & Rec. - Senior Park Aide City, STATE, 08/2011 - 10/2015
Monitored campgrounds and visitor behavior for issues of concern, promptly addressing situations with composure and professionalism.
Gathered, summarized and posted information on recreational forest use and trail conditions to promote safety of visitors and health of forest.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Exceeded customer satisfaction by finding creative solutions to problems.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Communicated effectively with public to answer questions about State Parks and Boating regulations.
Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
Answered inquiries from visitors and provided information regarding park layout and history.
Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Proofread documents and corrected errors in grammar, spelling and punctuation.
Researched and obtained any further information for incomplete documents.
Accurately entered data in numerical and alphabetical order.
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