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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

To obtain a leadership position where my leadership skills, military background, and vast experience as a trainer/instructor in the field of safety, security; as well as customer service and investigations will serve to advance the interest in the company and/or organization that I serve.

Skills
  • Multi-Unit location leader
  • Physical security
  • MS Office Expert
  • Interviews and interrogations
  • CCTV
  • Problem analysis and resolution
  • Crisis Management and conflict resolution
  • Emergency Management
  • Bilingual
  • Team building
  • Organization and Time management
  • Excellent verbal and written communication skills
  • Investigations Expert
Work History
Disability Insurance Claims Investigator, 02/2021 to 05/2021
CA EDD State Disability InsuranceCity, STATE,
  • Assist claimants in an office setting.
  • Investigate disability claims.
  • Address any and all issues pertaining to medical information while maintaining claimant information confidentiality.
  • Perform out going calls to medical professionals, recovery home doctors, claimant and disability trustees to determine eligibility.
  • Determine eligibility for various types of disability claims.
  • Issue disability benefits upon review and determine amounts.
  • Answer phone calls in a call center setting.
  • Provide feedback on claims to various claimants and assist in proper form filing.
  • Investigate and conduct fact finding for information to support claims in order to issue benefits to claimants.
  • Handled complaints and grievances using roblem-solving skills.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
District Asset Protection Supervisor, 11/2012 to 08/2020
Best BuyCity, STATE,
  • Develop, implement and execute a loss prevention strategy and revise as required to meet or surpass all established goals.
  • Responsible for the Asset Protection/safety training of a multi-unit district of 10 different locations.
  • Conduct informational presentations used to increase employee awareness of theft, safety and security related issue prevention.
  • Implementation of emergency response plans including hazardous, waste spills, fire, evacuation, etc.
  • Ensuring that all associates of the organizations have a clear and complete understanding of the loss prevention strategy by implementing the appropriate communications and training programs.
  • Managed a team of 8-10 with common goals of reducing shrink and accident costs.
  • Ensure the proper operation and repairs of alarms, EAS and CCTV equipment. Educate and motivate store associates to achieve shrink, workers compensation and general liability goals.
  • Lead Shrink reduction by 61% at .28% in the first year, which was the lowest in the market and lowest at store 110 for 5 straight years.
  • Wrote reports for internal and external investigations and performed thorough audits of cash audits and deposit investigations.
Hardware/Tools Associate, 04/2012 to 07/2012
Lowe's Home ImprovementCity, STATE,


  • Applied excellent communication skills and ability to establish reports to close sales and meet targets.
  • Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction.
  • Applied training in the recognition of security risks and loss prevention to help alleviate store theft.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
Infantry Rifleman, Team Leader, 06/2006 to 08/2009
United States Marine CorpsCity, STATE,
  • Commanded and trained a squad of 6 Marines.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Maintained 100% accountability of all assigned equipment worth more than $500,000.
  • Developed and led training programs in preparation for combat.
  • Gathered physical evidence from locals and processed intelligence as evidence.
  • Documented and processed classified materials.
  • Trained in the use of OC Spray and weapons.
  • Multiples certifications in the use of various types of OC spray.
Education
Associate of Science: Criminal Justice, Expected in 06/2019
Riverside City College - Riverside, CA
GPA:
Associate of Arts: Social & Behavioral Studies, Expected in 06/2019
Riverside City College - Riverside, CA
GPA:
Associate of Arts: Communication, Media & Languages, Expected in 06/2019
Riverside City College - Riverside, CA
GPA:
Certifications

Investigative Assistant Certificate (2018)

Administration of Justice Certificate (2018)

Letters of Recommendation available upon request

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School Attended

  • Riverside City College
  • Riverside City College
  • Riverside City College

Job Titles Held:

  • Disability Insurance Claims Investigator
  • District Asset Protection Supervisor
  • Hardware/Tools Associate
  • Infantry Rifleman, Team Leader

Degrees

  • Associate of Science
  • Associate of Arts
  • Associate of Arts

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