To obtain a leadership position where my leadership skills, military background, and vast experience as a trainer/instructor in the field of safety, security; as well as customer service and investigations will serve to advance the interest in the company and/or organization that I serve.
Skills
Multi-Unit location leader
Physical security
MS Office Expert
Interviews and interrogations
CCTV
Problem analysis and resolution
Crisis Management and conflict resolution
Emergency Management
Bilingual
Team building
Organization and Time management
Excellent verbal and written communication skills
Investigations Expert
Work History
Disability Insurance Claims Investigator, 02/2021 to 05/2021 CA EDD State Disability Insurance – City, STATE,
Assist claimants in an office setting.
Investigate disability claims.
Address any and all issues pertaining to medical information while maintaining claimant information confidentiality.
Perform out going calls to medical professionals, recovery home doctors, claimant and disability trustees to determine eligibility.
Determine eligibility for various types of disability claims.
Issue disability benefits upon review and determine amounts.
Answer phone calls in a call center setting.
Provide feedback on claims to various claimants and assist in proper form filing.
Investigate and conduct fact finding for information to support claims in order to issue benefits to claimants.
Handled complaints and grievances using roblem-solving skills.
Researched claims and incident information to deliver solutions and resolve problems.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
District Asset Protection Supervisor, 11/2012 to 08/2020 Best Buy – City, STATE,
Develop, implement and execute a loss prevention strategy and revise as required to meet or surpass all established goals.
Responsible for the Asset Protection/safety training of a multi-unit district of 10 different locations.
Conduct informational presentations used to increase employee awareness of theft, safety and security related issue prevention.
Implementation of emergency response plans including hazardous, waste spills, fire, evacuation, etc.
Ensuring that all associates of the organizations have a clear and complete understanding of the loss prevention strategy by implementing the appropriate communications and training programs.
Managed a team of 8-10 with common goals of reducing shrink and accident costs.
Ensure the proper operation and repairs of alarms, EAS and CCTV equipment. Educate and motivate store associates to achieve shrink, workers compensation and general liability goals.
Lead Shrink reduction by 61% at .28% in the first year, which was the lowest in the market and lowest at store 110 for 5 straight years.
Wrote reports for internal and external investigations and performed thorough audits of cash audits and deposit investigations.
Hardware/Tools Associate, 04/2012 to 07/2012 Lowe's Home Improvement – City, STATE,
Applied excellent communication skills and ability to establish reports to close sales and meet targets.
Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction.
Applied training in the recognition of security risks and loss prevention to help alleviate store theft.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
Infantry Rifleman, Team Leader, 06/2006 to 08/2009 United States Marine Corps – City, STATE,
Commanded and trained a squad of 6 Marines.
Led fire team during infantry dismounted battle drills and situational training exercises.
Led basic reconnaissance operations and reported enemy movements to commanding officers.
Maintained 100% accountability of all assigned equipment worth more than $500,000.
Developed and led training programs in preparation for combat.
Gathered physical evidence from locals and processed intelligence as evidence.
Documented and processed classified materials.
Trained in the use of OC Spray and weapons.
Multiples certifications in the use of various types of OC spray.
Education
Associate of Science: Criminal Justice, Expected in 06/2019 Riverside City College - Riverside, CA GPA:
Associate of Arts: Social & Behavioral Studies, Expected in 06/2019 Riverside City College - Riverside, CA GPA:
Associate of Arts: Communication, Media & Languages, Expected in 06/2019 Riverside City College - Riverside, CA GPA:
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