Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To obtain a leadership position where my leadership skills, military background, and vast experience as a trainer/instructor in the field of safety, security; as well as customer service and investigations will serve to advance the interest in the company and/or organization that I serve.

  • Multi-Unit location leader
  • Physical security
  • MS Office Expert
  • Interviews and interrogations
  • CCTV
  • Problem analysis and resolution
  • Crisis Management and conflict resolution
  • Emergency Management
  • Bilingual
  • Team building
  • Organization and Time management
  • Excellent verbal and written communication skills
  • Investigations Expert
Work History
Disability Insurance Claims Investigator, 02/2021 to 05/2021
CA EDD State Disability InsuranceCity, STATE,
  • Assist claimants in an office setting.
  • Investigate disability claims.
  • Address any and all issues pertaining to medical information while maintaining claimant information confidentiality.
  • Perform out going calls to medical professionals, recovery home doctors, claimant and disability trustees to determine eligibility.
  • Determine eligibility for various types of disability claims.
  • Issue disability benefits upon review and determine amounts.
  • Answer phone calls in a call center setting.
  • Provide feedback on claims to various claimants and assist in proper form filing.
  • Investigate and conduct fact finding for information to support claims in order to issue benefits to claimants.
  • Handled complaints and grievances using roblem-solving skills.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
District Asset Protection Supervisor, 11/2012 to 08/2020
Best BuyCity, STATE,
  • Develop, implement and execute a loss prevention strategy and revise as required to meet or surpass all established goals.
  • Responsible for the Asset Protection/safety training of a multi-unit district of 10 different locations.
  • Conduct informational presentations used to increase employee awareness of theft, safety and security related issue prevention.
  • Implementation of emergency response plans including hazardous, waste spills, fire, evacuation, etc.
  • Ensuring that all associates of the organizations have a clear and complete understanding of the loss prevention strategy by implementing the appropriate communications and training programs.
  • Managed a team of 8-10 with common goals of reducing shrink and accident costs.
  • Ensure the proper operation and repairs of alarms, EAS and CCTV equipment. Educate and motivate store associates to achieve shrink, workers compensation and general liability goals.
  • Lead Shrink reduction by 61% at .28% in the first year, which was the lowest in the market and lowest at store 110 for 5 straight years.
  • Wrote reports for internal and external investigations and performed thorough audits of cash audits and deposit investigations.
Hardware/Tools Associate, 04/2012 to 07/2012
Lowe's Home ImprovementCity, STATE,

  • Applied excellent communication skills and ability to establish reports to close sales and meet targets.
  • Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction.
  • Applied training in the recognition of security risks and loss prevention to help alleviate store theft.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
Infantry Rifleman, Team Leader, 06/2006 to 08/2009
United States Marine CorpsCity, STATE,
  • Commanded and trained a squad of 6 Marines.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Maintained 100% accountability of all assigned equipment worth more than $500,000.
  • Developed and led training programs in preparation for combat.
  • Gathered physical evidence from locals and processed intelligence as evidence.
  • Documented and processed classified materials.
  • Trained in the use of OC Spray and weapons.
  • Multiples certifications in the use of various types of OC spray.
Associate of Science: Criminal Justice, Expected in 06/2019
Riverside City College - Riverside, CA
Associate of Arts: Social & Behavioral Studies, Expected in 06/2019
Riverside City College - Riverside, CA
Associate of Arts: Communication, Media & Languages, Expected in 06/2019
Riverside City College - Riverside, CA

Investigative Assistant Certificate (2018)

Administration of Justice Certificate (2018)

Letters of Recommendation available upon request

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Riverside City College
  • Riverside City College
  • Riverside City College

Job Titles Held:

  • Disability Insurance Claims Investigator
  • District Asset Protection Supervisor
  • Hardware/Tools Associate
  • Infantry Rifleman, Team Leader


  • Associate of Science
  • Associate of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: