director travel industry sales resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Team driven travel trade professional offering over nineteen years of travel industry experience. Seeking Director of Operations opportunity with Desert Belle Tour Boat in hopes to help lead the way for Arizona travel industry economic impact and the highest level of tour experience for Desert Belle guests.

Director, Travel Industry Sales , 02/2015 to 01/2016
Accor HotelsLos Angeles, CA,
  • Create Program of Work for the leisure market and maintain a balanced budget by year end.
  • Meet all goal expectations related to lead and room night production
  • Attend conferences and travel shows relating to the leisure market such as IPW, ABA, NTA, NAJ, to obtain leads and develop relationships with key decision makers and encourage leisure travel business to our hotels and attractions in Mesa and our surrounding cities partners.
  • Set up Missions, sales calls and trainings in outer market with key North American tour operators and receptive partners
  • Develop a training campaign and power point formatted program for representation companies in UK and Germany.
  • Coordinate with Mesa Hotels, other CVB’s and the Arizona Office of Tourism (AOT) to develop Sales Missions to key cities to educate travel professionals about Mesa and partner cities. Missions include sales calls to travel agents, tour operators and receptive operators.
  • Establish direct relationships with key representation companies in emerging markets to ensure participation in tradeshows and fam trips offered through AOT
  • Work closely with AZ cities to develop sales missions and fam trips focusing on increasing visibility in tour operator partner product and training
  • Manage and coordinate marketing programs related to Travel Industry Sales and our key tour operator partners
  • Develop new programs for motor coach and tour operator consideration to establish a point of difference for Mesa as a new destination option
  • Develop a robust Travel Professional section on the new Visit Mesa Website
  • Communicate on a regular basis with partners and clients using the newsletter format developed in the Simpleview CRM system.
Director of Tourism, 02/2012 to 01/2015
Fairbanks Convention & Visitors BureauCity, STATE,
  • Explore Fairbanks - Fairbanks, AK Develop and implement annual department marketing plan and performance metrics
  • Develop and implement annual department budget to successfully achieve marketing plan programs
  • Ensure Explore Fairbanks branding guidelines are incorporated into marketing message and promotional materials
  • Manage Explore Fairbanks direct contact with contracted European marketing representative
  • Conduct sales calls, presentations, site inspections, and familiarization tours on behalf of Explore Fairbanks and its member/partners
  • Attend travel trade, consumer and airline trade shows in order to work closely with existing relationships and perspective buyers Work with state agencies on cooperative marketing opportunities.
  • Manage Tourism Sales Manager and Executive & Tourism Coordinator positions.
Tourism Senior Sales Manager, 01/2010 to 02/2012
Fairbanks Convention & Visitors BureauCity, STATE,
  • Explore Fairbanks - Fairbanks, AK Implement annual departmental marketing plan and budget Contribute to the overall performance measurement goals of the department
  • Provide monthly written department reports and statistics
  • Engage in all tourism, domestic and international markets with emphasis in European, Australian and Asian markets
  • Maintained a well-informed, working knowledge of the accommodations, activities, attractions, events, and services available for visitors in Interior Alaska.
Guest Service and Sales Manager, 03/2005 to 11/2009
Holland America Line/Gray Line Of AlaskaCity, STATE,
  • Hire and train all sales/marketing staff for Fairbanks, AK division
  • Manage tour sales and strategic planning within Alaska/Yukon divisions
  • Oversaw guest sales and tour inventory within Fairbanks division
  • Responsible for marketing Holland America product within Alaska and domestic markets
  • Coordinated Fairbanks and Anchorage logistic teams to ensure positive sales progress in the great Fairbanks and Anchorage communities.
  • Planned and executed promotional events for new and existing domestic and international air service to and from Interior Alaska
  • Successfully executed Interior Alaska in-state receptive familiarization tour, bringing over fifteen Alaskan and domestic receptive operators in order to showcase Interior Alaska's year-round products
  • Hosted over 30 year-round familiarization tours for domestic and international travel trade organizations
  • Managed and executed transition from marketing Interior Alaska within German Speaking Europe to all of Europe and Mid-Atlantic Regions
  • Developed and maintained new and existing air service to Interior Alaska by working closely with world wide air carriers as well as Alaska's air systems operations teams.
Bachelor of Arts: Communication, Expected in 2003 to University of Alaska Fairbanks - Fairbanks, AK
B.A: Communication Creative Writing and Performing Arts, Expected in to - ,
Communication Creative Writing and Performing Arts
Professional Affiliations

Member; Fairbanks Downtown Association

Vice President; Project Fairbanks; Bringing awareness of local arts to the community

Member; Fairbanks Downtown Association Rotary Club

Member; Optimists Club of Fairbanks

  • Destination Marketing Strategic Planning, Tour Product and AIr Service Development, Project Leadership, Budget Planning & Implementation. POS, Microsoft Programs and Simpleview CRM Utilization Knowledge.

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Resume Overview

School Attended

  • University of Alaska Fairbanks

Job Titles Held:

  • Director, Travel Industry Sales
  • Director of Tourism
  • Tourism Senior Sales Manager
  • Guest Service and Sales Manager


  • Bachelor of Arts
  • B.A

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