Director Support Services resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Highly skilled Business Management Professional with expertise in maintaining buildings and properties by managing inventory control, strategic planning, contract lease negotiations, project management and tenant relations. Ensure optimal operations by investigating and resolving issues, enforcing rules of occupancy, completing repairs, planning renovations and contracting with outside partners for necessary services. Excellent interpersonal, communication and leadership abilities.
Skill Highlights
Goal Oriented
Strong Leadership Capabilities
Deadline Oriented
Customer Service Expert
Excellent Tenant Relations
Contract Lease Negotiations
Complex Problem Solving
Conflict Resolution
Positive Attitude
Team Player
Professional Experience
Director Support Services, 03/2018 to 10/2019 Cleveland Clinic – Vermilion, OH,
Collaborated and provided leadership, operational and financial expertise to all contracted services for West Jefferson Medical Center to include Environmental Services, Linen, Food and Nutrition, Dietary and Cafeteria operations entailing a team of 150 full-time employees.
Facilitated WJMC Environmental Services, Food and Nutrition services, Linen, Dietary and Cafeteria operations to ensure operating expenses were expensed under budget.
Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Developed long-term partnerships with lucrative business customers by promptly addressing areas of concern.
Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions and providing excellent customer service.
Assistant Vice President Facilities Management, 08/2015 to 03/2018 Federal Reserve Bank – San Francisco, CA,
Facilitated Property Management, Safety and Security, and contracted services for West Jefferson Medical Center to include Environmental Services, Linen, Food and Nutrition, Dietary and Cafeteria operations, as well as, Bio-Medical Departments encompassing 220 employees.
Cultivated and coordinated all tenant improvement construction projects with Contractors, Architects and Engineers to insure a timely completion date and expensed per budget.
Managed groundskeeping team to ensure cleanliness of the WJMC Campus grounds, parking areas, two (2) parking garages, as well as, fifteen (15) off-site facilities.
Facilitated the WJMC Environmental Services Contract which encompassed 452,000 additional square feet of space with operating expenses in excess of six (6) million dollars annually.
Improved customer satisfaction by promptly resolving conflicts and responding to all customer/tenant requests.
Director Property Management, 12/1998 to 08/2015 Aimbridge Hospitality – Odessa, TX,
Maintained largest medical office building in the metropolitan area (300,000 square foot medical complex), encompassing seventy-nine (79) commercial and medical office spaces, and fifteen (15) additional properties comprising another 240,000 square feet of medical and commercial office space.
Coordinated leasing of complex properties and negotiated new leases and all lease renewals.
Inspected all properties on a regular basis to ensure building operations were performed according to standards and procedures.
Managed day - to - day operations in Guest Services, Environmental Services, Maintenance, Security, and Groundskeeping in order to maintain excellent customer service for our customers.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Ensured optimal operating efficiency with skillful contract negotiations.
Managed and coordinated tenant improvement construction projects, as well as, all capital improvements with tenants, contractors, architects, and engineers in order to insure a timely completion date and expensed per budget.
Performed all duties as required by specific leases, including collection of rents, default notifications, and the continued performance of property owner services.
Formulated, developed and implemented the new Property Management Newsletter "Property Buzz" to keep tenants informed of any new and pertinent information.
Education
: Real Estate Agent, Expected in Donaldson Educational Services - Metairie, LA, GPA:
Bachelor of Science: Business Management, Expected in 05/1985 University of New Orleans - New Orleans, LA, GPA:
: Nursing, Expected in Charity Hospital School of Nursing - New Orleans, Louisiana, GPA:
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