LiveCareer-Resume

Director Support Services resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly skilled Business Management Professional with expertise in maintaining buildings and properties by managing inventory control, strategic planning, contract lease negotiations, project management and tenant relations. Ensure optimal operations by investigating and resolving issues, enforcing rules of occupancy, completing repairs, planning renovations and contracting with outside partners for necessary services. Excellent interpersonal, communication and leadership abilities.

Skill Highlights
  • Goal Oriented
  • Strong Leadership Capabilities
  • Deadline Oriented
  • Customer Service Expert
  • Excellent Tenant Relations
  • Contract Lease Negotiations
  • Complex Problem Solving
  • Conflict Resolution
  • Positive Attitude
  • Team Player
Professional Experience
Director Support Services, 03/2018 to 10/2019
Cleveland ClinicVermilion, OH,
  • Collaborated and provided leadership, operational and financial expertise to all contracted services for West Jefferson Medical Center to include Environmental Services, Linen, Food and Nutrition, Dietary and Cafeteria operations entailing a team of 150 full-time employees.
  • Facilitated WJMC Environmental Services, Food and Nutrition services, Linen, Dietary and Cafeteria operations to ensure operating expenses were expensed under budget.
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
  • Developed long-term partnerships with lucrative business customers by promptly addressing areas of concern.
  • Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions and providing excellent customer service.
Assistant Vice President Facilities Management, 08/2015 to 03/2018
Federal Reserve BankSan Francisco, CA,
  • Facilitated Property Management, Safety and Security, and contracted services for West Jefferson Medical Center to include Environmental Services, Linen, Food and Nutrition, Dietary and Cafeteria operations, as well as, Bio-Medical Departments encompassing 220 employees.
  • Cultivated and coordinated all tenant improvement construction projects with Contractors, Architects and Engineers to insure a timely completion date and expensed per budget.
  • Managed groundskeeping team to ensure cleanliness of the WJMC Campus grounds, parking areas, two (2) parking garages, as well as, fifteen (15) off-site facilities.
  • Facilitated the WJMC Environmental Services Contract which encompassed 452,000 additional square feet of space with operating expenses in excess of six (6) million dollars annually.
  • Improved customer satisfaction by promptly resolving conflicts and responding to all customer/tenant requests.
Director Property Management, 12/1998 to 08/2015
Aimbridge HospitalityOdessa, TX,
  • Maintained largest medical office building in the metropolitan area (300,000 square foot medical complex), encompassing seventy-nine (79) commercial and medical office spaces, and fifteen (15) additional properties comprising another 240,000 square feet of medical and commercial office space.
  • Coordinated leasing of complex properties and negotiated new leases and all lease renewals.
  • Inspected all properties on a regular basis to ensure building operations were performed according to standards and procedures.
  • Managed day - to - day operations in Guest Services, Environmental Services, Maintenance, Security, and Groundskeeping in order to maintain excellent customer service for our customers.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Ensured optimal operating efficiency with skillful contract negotiations.
  • Managed and coordinated tenant improvement construction projects, as well as, all capital improvements with tenants, contractors, architects, and engineers in order to insure a timely completion date and expensed per budget.
  • Performed all duties as required by specific leases, including collection of rents, default notifications, and the continued performance of property owner services.
  • Prepared annual budgets, management plans, monthly performance reports, and variance reports.
  • Formulated, developed and implemented the new Property Management Newsletter "Property Buzz" to keep tenants informed of any new and pertinent information.
Education
: Real Estate Agent, Expected in
Donaldson Educational Services - Metairie, LA,
GPA:
Bachelor of Science: Business Management, Expected in 05/1985
University of New Orleans - New Orleans, LA,
GPA:
: Nursing, Expected in
Charity Hospital School of Nursing - New Orleans, Louisiana,
GPA:

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Resume Overview

School Attended

  • Donaldson Educational Services
  • University of New Orleans
  • Charity Hospital School of Nursing

Job Titles Held:

  • Director Support Services
  • Assistant Vice President Facilities Management
  • Director Property Management

Degrees

  • Bachelor of Science

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