Director Support Services Resume Example
Love this resume?Build Your Own Now
Education
Real Estate AgentDonaldson Educational Services, City
Bachelor of ScienceBusiness ManagementUniversity of New Orleans, CityMay 1985
NursingCharity Hospital School of Nursing, City
DIRECTOR SUPPORT SERVICES
Professional Summary
Highly skilled Business Management Professional with expertise in maintaining buildings and properties by managing inventory control, strategic planning, contract lease negotiations, project management and tenant relations. Ensure optimal operations by investigating and resolving issues, enforcing rules of occupancy, completing repairs, planning renovations and contracting with outside partners for necessary services. Excellent interpersonal, communication and leadership abilities.
Skill Highlights
- Goal Oriented
- Strong Leadership Capabilities
- Deadline Oriented
- Customer Service Expert
- Excellent Tenant Relations
- Contract Lease Negotiations
- Complex Problem Solving
- Conflict Resolution
- Positive Attitude
- Team Player
Professional Experience
Director Support Services
Cleveland Clinic | Vermilion , OH | March 2018 - October 2019- Collaborated and provided leadership, operational and financial expertise to all contracted services for West Jefferson Medical Center to include Environmental Services, Linen, Food and Nutrition, Dietary and Cafeteria operations entailing a team of 150 full-time employees.
- Facilitated WJMC Environmental Services, Food and Nutrition services, Linen, Dietary and Cafeteria operations to ensure operating expenses were expensed under budget.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Developed long-term partnerships with lucrative business customers by promptly addressing areas of concern.
- Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions and providing excellent customer service.
Assistant Vice President Facilities Management
Federal Reserve Bank | San Francisco , CA | August 2015 - March 2018- Facilitated Property Management, Safety and Security, and contracted services for West Jefferson Medical Center to include Environmental Services, Linen, Food and Nutrition, Dietary and Cafeteria operations, as well as, Bio-Medical Departments encompassing 220 employees.
- Cultivated and coordinated all tenant improvement construction projects with Contractors, Architects and Engineers to insure a timely completion date and expensed per budget.
- Managed groundskeeping team to ensure cleanliness of the WJMC Campus grounds, parking areas, two (2) parking garages, as well as, fifteen (15) off-site facilities.
- Facilitated the WJMC Environmental Services Contract which encompassed 452,000 additional square feet of space with operating expenses in excess of six (6) million dollars annually.
- Improved customer satisfaction by promptly resolving conflicts and responding to all customer/tenant requests.
Director Property Management
Aimbridge Hospitality | Odessa , TX | December 1998 - August 2015- Maintained largest medical office building in the metropolitan area (300,000 square foot medical complex), encompassing seventy-nine (79) commercial and medical office spaces, and fifteen (15) additional properties comprising another 240,000 square feet of medical and commercial office space.
- Coordinated leasing of complex properties and negotiated new leases and all lease renewals.
- Inspected all properties on a regular basis to ensure building operations were performed according to standards and procedures.
- Managed day - to - day operations in Guest Services, Environmental Services, Maintenance, Security, and Groundskeeping in order to maintain excellent customer service for our customers.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Ensured optimal operating efficiency with skillful contract negotiations.
- Managed and coordinated tenant improvement construction projects, as well as, all capital improvements with tenants, contractors, architects, and engineers in order to insure a timely completion date and expensed per budget.
- Performed all duties as required by specific leases, including collection of rents, default notifications, and the continued performance of property owner services.
- Prepared annual budgets, management plans, monthly performance reports, and variance reports.
- Formulated, developed and implemented the new Property Management Newsletter "Property Buzz" to keep tenants informed of any new and pertinent information.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
Resume Overview
School Attended
- Donaldson Educational Services
- University of New Orleans
- Charity Hospital School of Nursing
Degrees
Bachelor of Science
Similar Resumes
