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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated director offering twenty years of experience in combining cross-functional competencies in strategic planning, operational planning, project management, and student services. Skilled at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Multifaceted leader with talent orchestrating coordination and management of programs and projects that boost college access and support for retention and completion. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels. Prepared to leverage my experience at Paradise Valley Community College to take on the challenging role as the as the Dean of Student Affairs.

Skills
  • Budget development and control
  • Program evaluation
  • Data-driven
  • First generation specialty
  • Special student populations specialty
  • Grant writing
  • Organizational skills
  • Organizational leadership
  • Interpersonal strengths
  • Program implementation
  • Budget administration
  • Team collaboration
  • Public speaking
  • Team building
  • Program management
  • Strategic planning
Experience
06/2016 to Current Director, Student Services (Full-Time) Maricopa Community College | City, STATE,

• Determine performance goals for the EXCEL program and coordinators while providing feedback on methods for reaching milestones.

• Leverage trends in higher education pertaining to low-income and first-generation students and families to shape solutions and approaches.

• Work closely with EXCEL stakeholders to cultivate strong value-added relationships that supported and contributed to the objective and goals of the grant.

• Oversee three EXCEL offices located at three different college sites, with a team of twenty-four.

• Provides leadership and evaluation of EXCEL, Women Rising, and SNAP Outreach program development, activities, and services to meet expected outcomes as identified in the grants.

• Streamline operational efficiencies, designing program-wide analytics for EXCEL metrics and program performance that meet the governing board metrics and grant expected outcomes.

• Prepare quarterly and annual reports for the grantor of the EXCEL program.

• Monitor and administer budget and expenditures; identifies resource needs and executes direction for the EXCEL program.

• Obtained at total $100,570,000 in grants to support the initiatives of special populations for the district office of student affairs

• Work with EXCEL coordinators to manage immediate action for students in severe needs of basic needs. Develop and implemented effective solutions to support and retain students.

• Oversee the curriculum development for the EXCEL student success series on topics that coach academic and professional success.

• Oversee the curriculum development for the family success workshops for all EXCEL sites and colleges adopting the EXCEL best practice.

• Develop and supervise EXCEL and SNAP staff by providing training, support, and direction.

• Hire and oversee work of SNAP outreach staff for the district-wide initiative, to produce high-quality services with regard to the delivery of communication for those applying and/or gaining knowledge of SNAP benefits.

• Achieved conformity among Women Rising chapters throughout the district with advisor outputs and goal oriented actions that support student persistence and completion.

• Leveraged leadership ability and knowledge to help drive the elevated vision and mission for Women Rising, to include the three-year plan, pinning of pillars, and data driven analytics.

• Cultivated and maintained positive support and endorsement of the district-wide fair, Exploring Possibilities, among staff, faculty, executive leadership, community partners, and workforce entities.

• Facilitated, managed, and supervised all aspects of the district-wide fair, Exploring Possibilities, to include but not limited to marketing, recruitment, logistics, instructional activities, external and internal communication, etc.

• Facilitated and led the district-wide committee meetings pertaining to development, coordination and implementation of Exploring Possibilities.

06/2015 to 06/2016 Coordinator, Outreach and Student Life (Full-Time) Pima Community College | City, STATE,

Outreach

• Administered enrollment services: admissions, assessments, advising, orientation, registration, financial aid, scholarships, career advising, and disability resources to prospective students.

• Developed strategic plans for outreach and recruitment initiatives to include reporting of measurements based on expected outcomes.

• Developed action plans and made recommendations for program development and success.

• Collaborated with college employees, external institutions, and agencies for student outreach and recruitment programs, services, and operations.

• Served as a representative for various internal and external committees and tasks forces and participated in college-wide strategic planning for student outreach and recruitment efforts.

• Analyzed program effectiveness and provided feedback to modify, adapt, and optimize workflows.

Student Life

• Developed and implemented strategies to ensure office of student life goals and expectations were met.

• Managed the development, coordination and execution of student leadership development.

• Managed day to day operations of the student life office.

• Supervised office staff.

• Coordinated programs, campus tours and related activities that support the needs of the students.

• Provided leadership and mentorship to students.

• Collaborated with faculty, staff, and students to develop, provide, and coordinated federally mandated and diverse programming.

• Coordinated programming with cultural relevance, provided guidance and support to student government association and student clubs.

07/2014 to 06/2015 Program Manager, Enrollment Management (Full-Time) Pima Community College | City, STATE,

• Developed the newly formed enrollment management department.

• Hired and trained top-level recruiters with experience in outreach and customer service, adding depth and talent to a highly skilled team.

• Developed the strategic plan for the outreach and recruitment team.

• Monitored departmental budget and expenditures.

• Provided training for staff to achieve specific outreach and recruitment initiatives.

• Developed action plans and made recommendations for staff and program

development.

• Cultivated relationships with community groups, and project stakeholders to maximize program outreach.

• Monitored and created reports showcasing program outcomes to communicate results with the board and executive leadership.

- Identified business issues, creating solutions for problems.

• Collaborated with college employees, external institutions, and agencies regarding student outreach and recruitment programs and services.

• Collaborated with the Adult Education program, Continuing Education and Workforce Development departments to increase developed strategic direction and initiatives to increase enrollment, economic and partnership development.

• Served as a representative for various internal and external committees and tasks forces and participated in college-wide strategic planning for student outreach and recruitment efforts.

• Interpreted, implemented, and monitored policies, processes, procedures and standards, ensuring alignment with the college mission, values, goals, objectives, initiatives, accrediting requirements and local, state, and federal laws and regulations.

• Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.

• Coordinated internal and external projects and activities.

• Worked with the community in Pima County to assess multicultural needs and made appropriate recommendations.

• Worked with the marketing department to develop materials in support of student outreach and recruitment activities.

• Facilitated outreach and recruitment for new and expanding educational partnerships with school districts, community agencies, organizations and universities.

• Supervised outreach staff to ensure optimal productivity while training staff on best practices, expectations, and protocol.

• Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.

05/2011 to 06/2015 Program Assistant (Full-Time) Pima Community College | City, STATE,

Public Information

• Managed, coordinated, and attended local and statewide events, programs, and activities serving as the college liaison.

• Managed, developed, executed, budgeted, and evaluated college-wide K12 special projects.

• Created and updated marketing materials, publications, and wrote press releases.

• Initiated, cultivated, and strengthened key new and renewed relationships with business industries, non-profits groups, organizations, school districts, and universities.

Federal Government Relations

• Initiated, cultivated, and strengthened relationships with Arizona members of congress and federal agencies.

• Researched probable grant opportunities and cultivated relationships with funding agencies.

• Presented evidence and status reports to the funding agencies on allocation justifications.

• Identified, analyzed, and monitored federal legislation and activity of interest to the College.

• Served as an internal liaison for federal events and resources.

• Communicated with higher education affiliates on issues and events that pertain to federal legislation.

• Researched and prepared fact sheets, position statements, testimony, and presentations regarding federal legislation and policy for review and communication to both internal and external audiences.

• Served as a resource and liaison to the Arizona congressional delegation and agency representatives.

• Coordinated events and campus visits of Federal officials that further the college's mission and goals.

Education and Training
Expected in 11 1999 Bachelor of Science | Public Relations Northern Arizona University, Flagstaff, AZ GPA:
Expected in 4 2011 Master of Arts | Administration Northern Arizona University, Flagstaff, AZ GPA:
Activities and Honors

Awards and Professional Honors

  • Supervision in the 21st Century Leadership Program, Pima Community College
  • Fellow, American Association of Community Colleges, John E. Roueche Future Leaders Institute
  • Fellow, University of California, Berkeley and American Association of Hispanics in Higher Education (AAHHE), Executive Leadership Academy
  • Hispanic Leadership Institute: Valle Del Sol and the Tucson Hispanic Chamber of Commerce Recognition Award, City of Tucson, Ward V Council Office
  • Cesar Chavez Leadership Award, Northern Arizona University, Hispanic Convocation

Past Teaching Experience

  • Student Success, Pima Community College

Past National and State Activities

  • American Association for Hispanics in Higher Education (AAHHE)
  • Association of Community College Trustees (ACCT) and American Association of Community Colleges (AACC) Legislative Summit – Washington D.C.
  • Hispanic Association for College and Universities (HACU) Capitol Forum National Hispanic Women's Conference
  • College Board, College Admission and Counselors Training Arizona High School/College Relations Council, member
  • Fred G. Acosta Job Corp. Community Relations Council, member
  • Tucson Unified School District, Mexican American Student Success (M.A.S.S.) Advisory Council, member Hispanic Leadership Institute (HLI), board member
  • Executive Committee, Young Leaders Society, United Way of Southern Arizona, member
  • Hispanic Leadership Institute: Valle Del Sol and Tucson Hispanic Chamber of Commerce, co-facilitator
  • The Abbie School School Board, member
  • City of Tucson, Plan Tucson - Education and Workforce Development, committee member City of Tucson, Immigrant Welcoming City, Task Force, committee member
  • Business Advocacy Committee: Tucson Hispanic Chamber of Commerce, member
  • Latino Education Committee: Tucson Hispanic Chamber of Commerce, member
  • Tucson Unified School District, School Community Partnership Council, member
  • Tucson Unified School District, On-Site Council for Schumaker Elementary: Budgetary Allocations, member
  • Metropolitan Education Commission, Regional Access, trainer

Past College Committee Assignments

  • HLC: Dual Enrollment Task Force, Pima Community College, member
  • HLC: Strategic Planning Committee, Pima Community College, member Diversity Committee, Pima Community College, member
  • Enrollment Management Committee, Pima Community College, co-chair
  • HLC: Developmental Education Redesign Committee, Pima Community College, member HLC: Enrollment Management Task Force, Pima Community College, co-chair
  • HLC: Student Services Review Committee, Pima Community College, member
  • Higher Learning Commission: Probation Sanctions, Pima Community College, member Dual Enrollment Committee, member

Current Professional, State and National Activities

  • College Success Arizona, Advisory Council, Chair
Accomplishments
  • Celebration of Women honoree in 2019 for recognition of leadership and significant contributions to the community.
  • Wrote the EXCEL 2.0 grant proposal and successfully obtained $1M for the continuation of the EXCEL program in the west valley.
  • Wrote the EXCEL grant proposal and successfully obtained $368,000 for the EXCEL program at GateWay Community College.
  • Wrote the SNAP outreach grant and successfully obtained for two consecutive years for a total of $272,519
Certifications
  • Investigator Certification, Level One

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Resume Overview

School Attended

  • Northern Arizona University
  • Northern Arizona University

Job Titles Held:

  • Director, Student Services (Full-Time)
  • Coordinator, Outreach and Student Life (Full-Time)
  • Program Manager, Enrollment Management (Full-Time)
  • Program Assistant (Full-Time)

Degrees

  • Bachelor of Science
  • Master of Arts

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