Director, Staffing Services Resume Example
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DIRECTOR, STAFFING SERVICES
Executive Profile
Ambitious regional director who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Skill Highlights
Project management Leadership/communication skills Small business development Business operations organization Client account management Budgeting expertise Employee relations Market research and analysis |
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Core Accomplishments
Project Management:
- Initiated/ tested/ developed and implemented a new web-based staffing model which resulted in immediate reduction in turn-over, job function efficiencies, and stability of business overall.
Human Resources:
- Spearheaded new training and development program which increased brand recognition due to employer of choice within our field.
National Board Member (ARG within Compass North America)
- Key team member worked on project to reposition the ARG
- In the midst of phase two of our national campaign as a board to realign entire organization to reflect new strategy
Professional Experience
Director, Staffing Services
May 2012 to CurrentHca － Beckley , WV
May 2012 to CurrentHca － Beckley , WV
- Manage team of 1,200 of on call and full time professionals across five states and over six major cities (Est $20MM Payroll).
- Strengthen company's business by leading implementation of a new web based staffing platform as a method of retaining employees, achieving efficiencies with both booking and capturing key available staff. Established and sustain immediate stability for the business and developed a scalable model that will support the future expansion.
- Generated new business through the development of cross divisional relationships across various "no growth" regions to expand our necessity and scope.
- Communicated and messaged new brand strategy to line level staff across all regions for CxRA launch (www.cxra.com)
Project Manager
May 2011 to May 2012Charter Spectrum － Garden Grove , CA
May 2011 to May 2012Charter Spectrum － Garden Grove , CA
- Worked with start up and existing business owners to implement organizational structures, operational plans, as well as build financial / business plans for financing
- Developed and implement new streams of business
- Supported IT system development and implementation necessary to support the infrastructure and operation
Events Manager
September 2010 to May 2011Jones Lange Lasalle Inc. － Lexington , MA
September 2010 to May 2011Jones Lange Lasalle Inc. － Lexington , MA
- Responsible for strengthening current relationships while cultivating new business.
- Whitney Museum, IAC Special Events Team, DC Moore Gallery, Estee Lauder).
- Create new sales and marketing tools to continue to expand new business.
Operational Manager
May 2010 to October 2010Kinder Morgan － Indianapolis , IN
May 2010 to October 2010Kinder Morgan － Indianapolis , IN
- Facilitated the closing of existing Sandwiched concept within two weeks of hire T
- Transitioned staff between concepts (Sandwiched, Public Fare, Citifield)
- Took on small on site catering as well as pop up cash bar events with minimal staff
- Re-launched paired down operation to maintain limited services by creating a transfer vendor relationship with Public Fare without adding to cost structure
- Successfully facilitated pop up concept turning from financial loss to gain
- Re-established relationship between client and vendor
- Supported Public Fare operation with human resource accountability as well as supporting the streamlining of operational procedures.
General Manager
July 2006 to May 2010Glass Doctor - Norcross － Glen Allen , VA
July 2006 to May 2010Glass Doctor - Norcross － Glen Allen , VA
- Responsible for the daily operation of $4MM Off Premise Catering Business
- Managed senior sales managers' monthly sales goals and event profitability
- Developed and launched website in 2007 as well as created on-line marketing tools that strategically supported the goals of the business
- Worked with executive chef to establish and enforce event costing
- Reduced food cost from 32% down to 23% in one year period Responsible for all human resource functions, including annual reviews, compensation, benefit administration, as well as all hiring and termination management for 15 F/T employees and upwards of 70 F/T hourly and P/T seasonal employees
- Settled outstanding employee disputes regarding unpaid overtime claims ($75K)
- Responsible for R&M of space and equipment, inclusive of transportation
- Managed all contract negotiations (RFPs) for on-site café concepts and catering. International Center of Photography $350K and New York Academy of Medicine $2MM, with combined staff of an additional 10 F/T and P/T hourly employees
- Responsible for monthly financial reporting to owners as well as to management team
- Accountable for cash management of large scale off site events
- Maintained weekly transportation/driver schedule
- Accountable for booking department and all service related disciplinary actions
- Prepared RFP's, evaluated and bid on perspective business opportunities
- Oversaw the execution of large scale events, Winter Antique Show, Sofa Show at the Park Avenue Armory, various events in the IAC building, Whitney Art Party, Safe Horizons Annual Luncheon.
Food & Beverage Director
February 2004 to June 2006Great Wolf Lodge － Scotrun , PA
February 2004 to June 2006Great Wolf Lodge － Scotrun , PA
- Generated weekly inter unit transfer billing and accounting of over $7MM in catering production annually (Locations within NY, Philadelphia, Boston and D.C.)
- Accountable for the execution of over 900 events annually Responsible for payroll of over 100 F/T hourly and P/T hourly chefs manually
- Experienced with management of both non-union and union staff
- Managed annual and quarterly reviews of entire staff including 6 salaried employees
- Responsible for weekly / monthly financial reporting
- Accountable for over $5MM in F&B purchasing, inventory and payables
- Responsible for all R&M of facility and equipment Worked with all sales managers to maintain event profitability and menu development
- Accountable for RNC logistical management and event profitability
- Created and implemented an inter unit costing database system that was used through out Restaurant Associates as the established event pricing SOP
- Responsible for all annual budget development and variance reporting monthly
- Worked with VP, Culinary to educate sales team on menu and décor standards
- Participated on Compass Groups' systems integration team during their corporate consolidation both in NY and Los Angeles.
Catering Account Executive
October 2003 to February 2004Ampere Computing － Durham , NC
October 2003 to February 2004Ampere Computing － Durham , NC
- Sold and executed large scale events for social and corporate clients.
- Responsible for maintaining existing clients while building additional business.
- Managed all administrative aspects of event production.
Financial Manager
June 2001 to October 2003Adventist Health System － Virginia Beach , VA
June 2001 to October 2003Adventist Health System － Virginia Beach , VA
- Reported financials for on-site, group, and off premise catering ($4.5MM)
- Accountable for financial reporting for booking department Program manager for Oracle dbase development, design, integration, implementation and training for the entire booking system of 400ppl.
- Created SOP for all catering units to report all sales monthly to corporate office
- Responsible for all off premise payables, commissions, and accounts receivable
- Developed annual budgets for Group Sales, Off Premise Catering and Booking Dept.
Financial Analysis and Planning Manager
November 1997 to July 1999Justice Telecommunications Corp － City , STATE
November 1997 to July 1999Justice Telecommunications Corp － City , STATE
- Developed financial model and draft proposal for the acquisition of a multi million dollar telecommunications switch that would support the creation of a start up local telephone company (TelePacific Communications)
- Evaluated all perspective acquisitions for their ROI, conducted on going market value analysis, reported to senior management regarding financial position weekly
- Created SOP and implemented first departmental budgeting process
- Trained all management on budget creation and financial accountability
- Developed and created first consolidated business plan / budget.
Financial Analyst
July 1994 to July 1996Morgan Stanley － City , STATE
July 1994 to July 1996Morgan Stanley － City , STATE
- Advised the Thomson Corporation in the $3.4Bln acquisition of West Publishing
- Developed dynamic financing model for the evaluation and viability of the Thomson deal
- Prepared various industry analysis, evaluated due diligence findings, created return on investment analysis, market valuation estimates, summarized fairness opinions as well as advised on sources and uses of funding Advised Del Monte Corporation in the sale of their pudding cups division to Kraft Foods
- Developed a complex financial model built to evaluate the income potential scenarios to payback preferred investors.
Education
MMH - Masters of Management in Hospitality : Hospitality Management, 2001Cornell University - School of Hotel Management － City, State
MBA Accredited
Bachelor of Arts : Economics, 1994Spelman College － City, State
Personal Information
Development of business plans, professional coaching and consulting for various small to mid sized companies in various industries. (References available upon request)
Skills
Intermediate level of accounting, budget development, business planning, cash management, coaching, concept development, contract negotiations, database management, due diligence, event production, special events, senior management, financial analysis, financial reporting, hiring, human resource, inventory, proficient with Microsoft Office Suite, organizational restructuring experience, sales, purchasing, reporting, RFP, SOP, valuation
Additional Information
- Introduction Leader for Landmark Worldwide
- Involved in ongoing professional training and development as a professional / life coach
- Non-profit fundraising experience
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Resume Overview
School Attended
- Cornell University - School of Hotel Management
- Spelman College
Job Titles Held:
- Director, Staffing Services
- Project Manager
- Events Manager
- Operational Manager
- General Manager
- Food & Beverage Director
- Catering Account Executive
- Financial Manager
- Financial Analysis and Planning Manager
- Financial Analyst
Degrees
- MMH - Masters of Management in Hospitality : Hospitality Management , 2001
Bachelor of Arts : Economics , 1994
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