Director, Special Projects Resume Example Company Name

DIRECTOR, SPECIAL PROJECTS

Relevant Skills

Reporting template development
Client liaison
Problem resolution
Team management
Budgeting
MS Office
Customer service

Project Scheduling
Cost Control
Operational improvement
Communication
Creativity
Project organization
Negotiation

Professional Summary

Accomplished director-level management professional with 16 years of career progression in restaurant operations and management Seeking senior or management level role in Project Management or Training. Proven, effective, leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Highly experienced in project management with top-notch implementation abilities, well-versed in planning and deployment. Seeking a senior project manager role.

Work History

Director, Special Projects10/2019 to 01/2020
Company Name – City, State

Cross collaboration with Accounting, IT, Catering, Operations, and HR to develop and execute large projects for 3 restaurant concepts with over 20 locations
Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
Determined customer retention benchmarks and set standards for loss prevention improvement which projected to $30,000 in savings per year
Established customer-first sales culture which has resulted in 1.8% increase in average order price over the first 30 day period, achieved through increased menu knowledge, targeted discounts, and suggestive up-selling
Point of contact for all 3rd party delivery relationships, negotiating commission reductions resulting in a projected $24,000 in savings for 2020
Designed, developed and produced all needed training and operations materials from single sheets to bound books for all restaurant locations
Spent time in the field as needed to conduct training sessions, site evaluation, product checks, and product or process roll outs

Director, Operations10/2017 to 10/2019
Company Name – City, State

Studied profit and loss statements to direct and coach team of up to 12 General Managers/Multi-Unit Leaders and 300 employees to hit periodic, quarterly and yearly financial goals
Developed tools through cross collaboration with Accounting to track restaurant financials such as labor spend, sales growth, cogs, and forecasts. Oversaw roll-out and training
Dramatically reduced labor spend in line with company objective, adding more than 4% to bottom line
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity leading to excellent turnover and retention statistics
Implemented new P.O.S. system by working through project from software and hardware selection, optimization, installation, and training along with I.T. department and others from operations
Assisted with set-up of back end restaurant accounting software by working with software on-boarding team, I.T. department, and F&B Director resulting in greater visibility which lead to more efficient and productive goal setting
Organized and led bi-weekly management meetings to align staff with company roll-outs, goals, and initiatives
Worked closely with organizational leadership, including C-team, to strategically affect direction of operations

General Manager/District Manager07/2013 to 09/2017
Company Name – City, State

Oversaw up to 4 stores and and 100 employees
Grew same stores sales at managed locations between 2% and 9% year over year
Carefully interviewed, selected, trained, supervised and coached staff on efficiency, resulting in company-best labor spending in 3 out of 4 locations
Developed 10 General Managers and Assistant General Managers through internal advancement
Managed payroll and timekeeping, including completion of paperwork for new hires and terminations
Reviewed and analyzed forecast data to determine and address ordering and staffing needs to limit excess in any area of store spending

Owner - Director of Audio/Client Relations02/2010 to 05/2012
Company Name – City, State

Established, optimized and enforced business policies to maintain consistency and high-quality standards across Digital Media operations
Primary point of contact for all clients in film, music and business, responsible for all project organization, communication, sales and scheduling
Organized video and photography shoots in multiple states across multiple industries
Handled all audio related work for any projects that required it, including full score and theme track for feature-length film 'name of movie'
Amassed 10,000,000+ views on YouTube resulting in sponsorship with Ford and YouTube

Education

High School Diploma2005High School- City

Skills-USA 2005 Local (1st), Regional(1st), and NY State (4th) Contest finalist for Graphic Design and Printing Vocational School 2003-2005)
Gutenberg Award winner in 2005 recognizing top 50 students nation-wide for excellence in Graphic Communications
Graduated with state Regents Diploma

Resume Overview

School Attended

High School

Job Titles Held:

Director, Special Projects
Director, Operations
General Manager/District Manager
Owner - Director of Audio/Client Relations

Degrees

High School Diploma 2005

Director, Special Projects Resume Example

Resume Score: 80%

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