director special projects resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and focused business professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Committed to delivering high quality results with little supervision. Over 10 years in Administrative, business finance and management roles. Resourceful and accomplished with extensive office operations and personnel organization expertise.

  • Report development
  • Excellent planner and coordinator
  • Critical thinking
  • Works well under pressure
  • Excellent communication skills
  • Attention to detail
  • Executive presentation development
  • Flexible Team building
  • Administrative support
  • Quality assurance
  • Core Competencies Ability to complete and/or coordinate activities related to assigned special projects; can assist in establishing project timetables and actions as appropriate, to ensure timely execution to meet project deadlines.
  • Ability to research and compile information/data, including creating spreadsheets or databases for reporting information.
  • Excel at preparation of departmental reports, and or presentations
  • May create and format reports and presentation materials using spreadsheet graphics or statistical software.
  • Can respond to and resolve internal or external inquiries regarding problems or complaints as needed. Can act as liaison between assigned work area and internal or external contacts to convey appropriate information as needed.
  • Can monitor costs of all projects and ensure that invoices/bills are accurate. Can compose clear and concise correspondence as needed.
  • Can provide administrative support to managers within the assigned work area. Organize and expedite flow of work . needed.
  • Technical Skills and Strong PC skills, include proficiency in several software programs (i.e. Microsoft word, PowerPoint, Excel, Outlook, e-mail etc.)
  • Effective oral and written communication skills for the purpose of conveying information. Ability to analyze database information to accurately track or maintain data.
  • Proficient at multi tasking with attention to detail.
  • Strong organization and problem- solving skills.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Successfully planned and executed corporate meetings, and special events for groups of 80+ employees.
  • Planned and executed all aspects of a major office headquarter move.
05/2015 to Current Director, Special Projects Childrens Hospital Los Angeles | Glendale, CA,

Director, Special Projects and Strategic Initiatives. Delivers project management, strategic planning and implementation support for key organizational initiatives as assigned by Chief Executive Officer. Ensures smooth processes to drive cross team collaborations. Works with teams to create key performance indicators. Works in conjunction with Senior management to pursue and achieve tactical or strategic objectives pertaining to long term strategic vision. Assisting in the execution of work necessary to meet short term objectives as well.

09/2010 to 05/2015 contractor Hcl Technologies Ltd. | Wayne, IL,

Company established 2010, providing Executive Administrative Services, as well as consulting services. Additional services offered include monthly revenue reporting, claims follow up, accounts payables/receivables, invoicing, medical practice set up, staffing and software training. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, created weekly/monthly reports and presentations. Evaluated patient care and procedural changes for effectiveness. Carefully selected, developed and retained qualified staff. Trained new staff annually. Created annual goals, objectives and budget. Made recommendations to reduce costs of all clients. Collections for claims billed monthly 150K + (per client). Collection rate of 97%. Administered, directed and coordinated all operations of the agency. Cooperated with other health related agencies and organizations in community activities.

09/2007 to 09/2010 Director, Billing Department Aimbridge Hospitality | Herndon, VA,

Management of all operations of the billing department. Coordinated all department functions for team of 12 employees. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Organized and led weekly personnel meetings with 12 team members. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Implemented online collection procedures for payment, increasing on-time payments by 90%. HR responsibilities included location of all perspective applicants, initiation of interview process, reference and background information. Regularly evaluated employee performance, provided feedback. Assisted, coached and disciplined staff as needed. Conducted probationary performance evaluations of all staff. Conducted annual reviews of each staff member as well as all final decisions of appropriate annual increase. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Reviewed and approved time cards for processing by payroll department. Responsible for overseeing billing for a "multi-state" practice Florida, Georgia South Carolina and North Carolina Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Monthly billed claims amount over 300K, with a consistent monthly collection rate of 95%.

06/2005 to 10/2007 Self Employed Contractor Pnc Financial Services Group, Inc. | Westfield, NJ, Company established June 2005 offering medical practice management as well as consulting services. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Standardized department filing system to increase efficiency Additional services offered
06/1999 to 05/2005 Director, Finance CADUCEUS OCCUPATIONAL MEDICINE | City, STATE,

Management of all daily operations of the billing department. Staff of 15. Procurement and final selection of prospective billing team members. Improved communication efficiency as primary liaison between departments, clients and vendors. Financial forecasting for medical practice, a total of 8 facilities. Daily banking- deposits. Management of all billing, account follow up and collections activity. Monthly billing of over 500K with a collection rate of 93%. Extensive strategic planning for increased revenue. Directly supported CEO in managing operation workflow. Daily review of accounts receivables Created databases and spreadsheets to improve inventory management and reporting accuracy. Development and presentation of all month end financial reports Monthly reconciliation of accounts payables and receivables. Monthly reconciliation of bank statements. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Developed and maintained client relationships improved communication efficiency as primary liaison between departments, clients and vendors. Research, development and implementation of revenue building concepts. Increased monthly revenue by 70% by implementing strategies to develop and expand existing customer base. Member of Senior Management team Coordinated and managed major proposal processes from initiation to implementation.

11/1995 to 07/1999 Administrative Assistant BECHER & CARLSON COMPANIES | City, STATE, Calendar and scheduling for Sr. Vice President Scheduled and confirmed appointments for entire management team Customer Service for clients as well as direct contact with supply vendors Travel arrangements Special Projects/Research
Expected in 1981 to to Bachelor of Arts | History Spelman College, Atlanta, GA GPA:

  • Operations management
  • Billing, Claims, Training, Accounts Receivables, Databases, Financial Forecasting, Financial Reports,
  • Liaison Of Accounts, Procurement, Reconciliation, Strategic Planning, Workflow, Increase, Budget, Business Development
  • Executive Administrative duties, Power point, Software Training, Staffing, Administrative Assistant, Arrangements, Customer Service,
  • Scheduling, Travel Arrangements,
  • Employee performance,
  • Hr, Payroll, Correspondence, Database, Filing, Administrative Support,
  • Excel, Excellent Communication Skills, Excellent Multitasker, Finance, Invoices, Maintain Data, Microsoft Word, Outlook, Phone Etiquette, Project Planning, Quality Assurance,
  • Team Building

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Resume Overview

School Attended

  • Spelman College

Job Titles Held:

  • Director, Special Projects
  • contractor
  • Director, Billing Department
  • Self Employed Contractor
  • Director, Finance
  • Administrative Assistant


  • Bachelor of Arts

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