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Director, Solutions Delivery Resume Example

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DIRECTOR, SOLUTIONS DELIVERY
Professional Summary
Entrepreneurial and growth-minded servant leader with 11 years of experience driving positive change and revenue influence within high performing digital advertising and technology companies. Delivers product development and digital marketing solutions that drive improvement in revenue, productivity, cost-savings, and competitive advantage. Leverages diverse industry background, business acumen, and technology expertise to achieve the objectives of all stakeholders.      Decisive, collaborative leader who quickly identifies, addresses, and solves business issues. Skilled strategist who brings innovative thinking and creative ideas to the strategic planning and implementation process. Cultivates and maintains positive relationships with colleagues and clients. Builds, motivates, and leads high-performance, cross-functional teams to achieve and exceed performance and program objectives.  
Skills
  • Client service
  • Solution consulting and definition
  • Business process and systems analysis
  • Process design and improvement

Budget development and managementDigital marketing
Affiliations
Certified Scrum Master Community Involvement: Kansas City Chamber of Commerce Centurions Leadership Program, Children's Mercy Hospital Volunteer, VML Foundation Tools: Jira, Confluence, Trello, Smartsheets
Work History
Director, Solutions DeliverySep 2010 - Current
VMLKansas City
  • Responsible for management and business growth of client portfolio programs ranging from $1MM-$6MM+, with profitability margins ranging from 17-32%.
  • Lead cross-functional teams in the delivery of digital transformation and digital marketing programs for global clients.
  • Manage and coach a team of Solutions Delivery professionals, focused on improving client delivery satisfaction and career growth.
  • Develop and lead large-scale programs while leveraging innovative and collaborative strategies to achieve business objectives for global clients.
  • Translate business needs, digital strategies, creative concepts and complex technology solutions into roadmapsCX and implementation plans.
  • Assemble and lead project teams while negotiating dynamic relationships between internal team members, client stakeholders and IT teams, partner agencies and vendors.
  • Manage priorities and motivation by demonstrating commitment to quality and personal accountability for all deliverables, communications and overall program performance.
  • Direct variety of third-party design and development activities as digital agency program lead.
  • Pilot implementation of scalable and flexible systems, including enterprise web and mobile applications, integrated platforms, eCommerce, content management, digital asset management, identity asset management, SEO, analytics, integrated campaigns, social media, responsive design, security, infrastructure.
  • Drive and facilitate iterative development including sprint planning, demos, daily scrums, sprint metrics, product backlog management, retrospectives.
  • Directed the hiring, training and performance evaluations for solutions delivery staff and supervised their daily activities.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Analyzed usage patterns to understand ways in which customers used company products and services.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.

Account and Project ManagerJun 2009 - May 2010
Fuzz ProductionsNorthampton, Massachusetts
  • Managed clients, projects and social media strategy for web and mobile based projects for an array of clients including CSRwire, Roberta Roller Rabbit, Silk Road Teas, and Duro Industries.
  • Managed client projects including strategy, project plan development, timeline creation, project documentation, resource allocation and issue mitigation.
  • Managed a diverse client portfolio of projects including cost and budget analysis, all client communication and issue resolution.
  • Managed internal design and development team in execution of client requirements for site maintenance or new feature development.

SAP Human Capital Management ConsultantApr 2005 - Aug 2006
Arinso International/NorthgateArinsoAtlanta, Georgia

SAP HR ConsultantMay 2008 - May 2009
Northgate ArinsoAtlanta GA

Project management, client management and solution delivery for SAP HCM implementations involving multi-national corporations including Sigma-Aldrich, Gerdau Ameristeel, and Boehringer Ingelheim.

  • Served as Performance and Compensation Management Functional Analyst and Client Manager.
  • Analyzed business data to determine system requirements for migration of multiple enterprise level SAP systems.
  • Coordinated multiple development teams for third party vendor system integrations.
  • Served as client liaison between NorthgateArinso France and United States offices during system homogenization.
  • Served as Team Lead for Performance and Compensation Management implementation.
  • Managed an implementation team and served as main client contact for all client-side deliverables.
  • Conducted discovery work-sessions to determine system requirements.
  • Wrote blueprint documents and developed system processes and program design in line with best practices and business needs.
  • Cultivated relationships with multi-national development team responsible for overall.
  • system build.
  • Streamlined employee performance appraisal process and subsequent compensation, reducing lag time by 75%.


Education
Bachelor of Science: Industrial Management2004
Georgia Institute of TechnologyAtlanta, GA

Biology, Chemistry PA Pre-requisites: 2008
Kennesaw State UniversityKennesaw, GA
Certifications

Scrum Master Certification

Additional Information
Kansas City Chamber of Commerce Centurions Leadership Program 2016
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Resume Overview

Companies Worked For:

  • VML
  • Fuzz Productions
  • Arinso International/NorthgateArinso
  • Northgate Arinso

School Attended

  • Georgia Institute of Technology
  • Kennesaw State University

Job Titles Held:

  • Director, Solutions Delivery
  • Account and Project Manager
  • SAP Human Capital Management Consultant
  • SAP HR Consultant

Degrees

  • Bachelor of Science : Industrial Management 2004
    Biology, Chemistry PA Pre-requisites : 2008

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