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Director, Public Safety Subscriber Services Resume Example

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DIRECTOR, PUBLIC SAFETY SUBSCRIBER SERVICES
Professional Summary

Patient Public Safety Professional bringing 14 years of performance in public safety roles. Experience working closely with local and state authorities. Recognized for maintaining peaceful environment and providing efficient first aid. Sound knowledge of crime and fire prevention techniques. Highly motivated professional with extensive customer service experience. Outgoing customer service professional with track record of driving increased agency engagement, improving relationships and elevating company profile with target market. Consistently recognized for outstanding performance and excellence in customer service.

Skills
  • Law enforcement experience
  • Safety regulations
  • Firearms knowledge
  • Collaboration
  • Leadership
  • Good listening skills
  • Organization and Time management
  • Adaptability
  • MS Office
  • Good telephone etiquette
  • Self-motivated professional
  • Computer skills
  • Analytical skills
  • Training & Development
  • Policy and Procedure Adherence
  • Performance Feedback
  • Program Leadership
  • Business administration
  • Staff Management
  • Vendor relations
  • Business planning
  • Relationship building
  • Project Management
  • Negotiation
  • Budgeting
Work History
Company NameDirector, Public Safety Subscriber Services//City, State//July 2012 to Current
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Created annual budget and developed comprehensive plan to accomplish agency objectives while staying within budget.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Hired and directed employees to achieve daily and long term operations and agency goals.
  • Monitored LMR and LTE conditions, issuing updates and cautionary communications to affected personnel.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Oversaw team of eight personnel, including training and directing staff to maintain deployability and meet communications needs.
  • Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
  • Put together and configured antennas, power sources and other equipment to establish communications.
  • Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
  • Monitor & gather information from users & agencies using hosted Computer-Aided-Dispatch, Mobile Data Device systems offered by the agency.
  • Provide after-hours / on-call response and support for agency in all aspects of voice & data.
  • Manage, design, develop, coordinate and conduct large scale training programs on Caliber software including CAD, MDD, GIS, AVL, RMS and their respective Administrative areas.
  • Act as a liaison to 911/dispatch centers, fire departments, police & sheriff departments, and other emergency services and their staff.
  • Participate, coordinate, manage RFP & RFI committees for FirstNet & SIEC projects.
Company NameFirefighter//City, State//December 2006 to Current
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
  • Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
  • Assessed active fires and consulted with Incident Commander to devise optimal approach and containment strategies.
  • Determined how to deploy personnel during periods requiring special fire department response and assigned activities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Supervised and coordinated tactical methodology used in resolving emergencies and other situations.
  • Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on monthly basis.
  • Interviewed, trained and deployed fire safety personnel to maximize protection of life and property.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Notified fire dispatchers to detail any difficulties encountered, request additional firefighters and obtain emergency supplies.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
Company Name9-1-1 Telecomunicator//City, State//April 2011 to July 2012
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Read system maps and caller information, and documented all details in system.
  • Developed and maintained courteous and effective working relationships.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
Company Name9-1-1 Dispatcher//City, State//May 2007 to April 2011
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used Cushing/J2 software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Answered calls from automatic routing system and took basic information from callers.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Read system maps and caller information, and documented all details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Developed and maintained courteous and effective working relationships.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
High School DiplomaMaconaquah High School//City, State//May 2007
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Resume Overview

School Attended

  • Maconaquah High School

Job Titles Held:

  • Director, Public Safety Subscriber Services
  • Firefighter
  • 9-1-1 Telecomunicator
  • 9-1-1 Dispatcher

Degrees

  • High School Diploma

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