Forward-thinking consulting professional with 16 years of leadership experience and a proven history of exceeding client expectations across both fortune 100 scale companies and smaller startup environments. Broad understanding of trans-formative solutions, industry best practices, multiple business processes / technology / designs within various sectors. Excellent track record of project execution rooted in strong problem solving skills, savvy interpersonal and organization skills, and the flexibility to handle diverse situations and changing priorities. Entrepreneurial by nature and committed to ensure exemplary delivery of solutions at all times.
Responsible for managing end to end cross functional 'idea to launch' process for the development, integration and launch of new products/services. Leads the coordination of activities across multiple stakeholders and facilitates the delivery of the highest priority projects through development, process improvement, change management, data analysis and benchmarking approaches. Actively manages a highly talented team with overall cost, schedule and technical performance across the design, test, production and sustainment lifecycle, with high stakeholder satisfaction. Key accomplishment summary:
As a Service Delivery Manager led critical innovation projects that require deep strategic thinking, execution, and serves as the SME at assigned clients. Manage interdependencies and coordination across projects to ensure project deliverables, risks and issues are effectively communicated between stakeholders and that KPIs are monitored and evaluated. Foster collaborative and mutually supportive relationshipswith project leaders and senior stakeholders, assess cross-functional project team capability, provide coaching, training and support to enhance client's project management capability, and improve collaborative development and project results. Partner with internal account teams for all phases of proposal development. Key accomplishment summary:
Exceed client expectations by producing deliverables for a wide range of consulting projects, on-time and on-budget by working with client teams to complete project deliverables, managing day-to-day project schedule, risks, KPIs and issues. Optimize efforts, increase productivity, and ensure operational quality standards are always met by following the proper process. Develop effective long-term relationships with all levels of client personnel and work closely with RGP leadership during all phases of proposal development. Key accomplishment summary:
Thought leader for clients, providing a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/service family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgement. Leads major projects and serves as a key customer-facing member of Proudfoot consulting team. Responsible for the development of solutions to solve business problems and increase adoption of Proudfoot driven solutions. Key Accomplishment Summary:
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