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Director Professional and Workplace Resume Example

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DIRECTOR PROFESSIONAL AND WORKPLACE
Summary

Customer-oriented, strategic-thinking operations and sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into role with leading-edge organization.

Skills
  • Have built complex contractual relationship with publishers
  • Strong understanding of the current publishing market and trends
  • Strong knowledge of metadata and sematic markup to improve content relevance and retrieval
  • Logistics management to improve meta data mapping and content inflows from publishers
  • Knowledge of copywrite law in education and library markets
  • Proven leader in product management and sales by working with clients and internal teams to evolve products, solve problems and increase revenue and customer satisfaction
  • Use of analytics to make product improvements to build customer centric roadmaps along with sales and product management guidance
  • Successful in building new products and business while increasing revenue with existing client base
  • Polished presenter in person and online
  • Self-motivated with experience in home officeenvironment and working independently and internationally
Experience
Texthelp Ltd. | Boston, MADirector Professional and Workplace02/2020 - 10/2020
  • Responsible for revenue growth and evolving Texthelp technology deeper into the educational publisher market in Canada with the current product suit as well as identifying new market opportunities
  • Licensed Texthelp educational technology to organizations that includes the world leading educational publishers as well as smaller publishers and educational technology providers generating strong growth in the last 5 months
  • Used customer feedback to measure and improve production functionality and quality of products that is leading to increased sales
  • Participated in production design activities through collaboration spanning, quote and contract proposals, technical requirements, and cost estimations
  • Integrated customer-centric advertising workflow methodology toward advertising delivery initiative and drive profitability through cost-reducing strategies to change the marketing budget from conference centric to different online communications
  • Worked to penetrated new markets, specifically medical, by investigating competitor products, services and trends winning over 20 new clients
  • Lead sales planning, development and account management for Canada
ReadSpeaker | Foxboro, MADirector, Elearning and Publishing05/2010 - 04/2019
  • Developed and managed partnerships with the world leading publishers and educational technology organizations to create more engaging, accessible and convenient content utilizing TTS and evolving online technologies
  • Lead the integration of ReadSpeaker into the leading LMSs
  • Assisted product managers and developers of clients to understand Universal Design as it relates to online education and how to incorporate TTS into online platforms and roadmaps to best meet end user and market needs
  • Built relationships that moved the company into different product road maps including new product development resulting in revenue growth
  • Supported implementation and design teams with UX/UI design that increased TTS and educational tool usage
  • Working with the editorial teams of partners and ReadSpeaker linguistic team to build editorial workflows to increase speed to market and improved outcomes
  • Leading revenue generator in North American history for ReadSpeaker
  • Developed and supervised staff by providing orientation, training, support and direction
  • Brought new business models that included usage base pricing, FTE pricing, MSA, and SOW, as well as SLA
  • Consistently increased revenue year over year growth with largest costumer base in North America and renewal rates above 95%
  • Assisted EMEA teams with product/technical knowledge, contract and negotiations to win business
  • Managed daily operations by overseeing financials, key performance indicators and employee performance
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Developed and supervised staff by providing orientation, training, support and direction.
Gale, Cengage | Farmington Hills, MIProduct Manager K1203/2005 - 04/2010
  • As Product Manager saw product development from concept to completion and lifecycle improvements, including performing market research, commissioning prototype development, developing product investment cases, and crafting and presenting new product proposals.
  • Worked closely with analysts, content developers and application development teams to define product specifications and ensure quality throughout the development and product life cycle
  • Managed a $35 million P&L
  • Worked with Agile development teams to prioritize and coordinate backlog items to accomplish the overall product strategy
  • Gathered market intelligence and client feedback to quantify market needs and translate into product enhancements and new product strategy
  • Worked with marketing and sales to develop positioning and messaging for marketing collateral, sales presentations, and other sales and marketing materials
  • Responsible for creating content plans for leading K12/academic products that included content creation planning, acquisition and licensing
  • Built budgets for managed products and updated management on all aspects of product lines performance including sales, production costs, and utilization
  • Created agendas and communication materials for team meetings.
Gale, Cengage | Farmington Hills, MISenior Training Consultant08/2002 - 03/2005
  • Responsible for providing customer education in synchronous and asynchronous instruction formats in a territory that includes more than 20 states and 10 major consortia customers
  • My training engaged learners, improved their skills in their day to day work, and empowered them to problem solve
  • As a field-based employee, was a self-starter who worked independently with little supervision
  • Developed and delivered online and in-person instruction to support customers and sales representatives in the academic, K12, special, and public library markets
  • Assessed learning needs and created recorded webinars, FAQs, competitive analyses, presentations, and other support materials for research products
  • Partnered with librarians, faculty, and sales representatives to align content to curriculum, leading to higher levels of resource integration and positive student outcomes
  • Provided content and resource expertise, serving as a primary source of product information for sales representatives and their library customers
  • Designed and delivered curriculum for copywrite instruction for educational and library staff


Additional Relevant ExperiencePrior Work
  • Sales Manager and trainer at SIRS for Southeast, based in Davidson, North Carolina
  • Middle School history and social science teacher in Charlotte, North Carolina
  • Public Relations Manager for Kanda Institute of Foreign Languages and Kanda University of International Studies in Tokyo, Japan
  • Professor of English at Kanda Instituted of Foreign Languages in Tokyo, Japan
Education and Training
Western Carolina University | Cullowhee, NCMaster of Science in Social Science Teacher Education05/1991
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Resume Overview

Companies Worked For:

  • Texthelp Ltd.
  • ReadSpeaker
  • Gale, Cengage
  • Additional Relevant Experience

School Attended

  • Western Carolina University

Job Titles Held:

  • Director Professional and Workplace
  • Director, Elearning and Publishing
  • Product Manager K12
  • Senior Training Consultant
  • Prior Work

Degrees

  • Master of Science in Social Science Teacher Education