LiveCareer-Resume

director policy and procedures resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results-focused [Type] professional specializing in [Industry] [Area of expertise] leadership. Demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Ready to lead [Type] businesses to market leadership and advancing success. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Skills
  • Strategic business planning
  • Planning and coordination
  • Executive leadership
  • Policy development
  • Operations oversight
  • Communication
  • Training & Development
  • Data management
  • Brand management
  • Defining company vision
  • Industry partnership development
Experience
Director Policy and Procedures , 10/2008 - 01/2021
Mci San Pablo, NM,
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Built relationships with strategic partners leading to business development opportunities.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Established new workflow and employee training processes to improve operational efficiency.
  • Exercised leadership of [Type] businesses dedicated to building and supporting [Action].
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources.
  • Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
  • Partnered with executive team to define company goals.
  • Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
  • Eliminated over $[Amount] in debt by accurately forecasting and directing effective contract management and financial control.
  • Increased company revenue by $[Amount] within first year.
  • Achieved [Number]% revenue growth through implementing [Action].
  • Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Hired, trained and mentored [Number] staff members to maximize productivity.
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.
  • Crafted and monitored internal control systems.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Call Center Operations Manager, 08/2006 - 12/2007
Citrix Systems Inc. Austin, TX,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Corresponded with [Type] department team members to build and implement successful solutions to customer problems.
  • Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Achieved or exceeded [Number]% satisfaction rating on consistent basis.
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
Contract Administrator, 05/2005 - 09/2006
Paladina Health Glendale, AZ,
  • Oversaw contract closeouts and addressed all issues prior to release of final payment.
  • Reviewed contract compliance for [Type], [Type] and [Type] contracts.
  • Managed [Type] contracts, including risk mitigation and clarifications.
  • Saved costs, pricing new and renewal contracts for all divisions.
  • Oversaw subcontract administration and managed contract closeouts.
  • Stayed abreast of all relevant [Industry] rules and regulations to keep organization compliant.
  • Managed $[Amount] contract administration process through timely completion.
  • Aided [Job title] during executive decision-making process, generating multi-divisional financial reports to recommend corrective actions and improvements.
  • Identified contract changes potentially occurring during agreement's lifecycle.
  • Provided dedicated support for several contracts worth more than total of $[Amount].
  • Represented company at meetings to discuss contractual obligations.
  • Expanded market share by developing new business strategies while effectively negotiating state agency contracts.
VP Operations , 01/2000 - 12/2002
E.V.E Entertainment, LLC City, STATE,
  • Coordinated work across departments to keep teams on track with company goals.
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Created business process flows to identify opportunities for improvement.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Crafted and monitored internal control systems.
  • Roadmapped [Type] plans to outline benefits and address potential constraints prior to resource commitment.
  • Implemented best practices to strengthen internal [Type] systems and spearhead proactive change.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Developed and managed brand identity in new market launches.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Represented organization in various [Type] and [Type] task forces.
  • Standardized operational frameworks and governance structures to facilitate [Result].
  • Spearheaded cross-functional initiative to achieve business goals driving increased revenues and profits.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
  • Managed special projects through effective emergency resolution.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Devised utilities needed to streamline and strengthen [Type] operations, driving substantial improvement to KPIs.
Education and Training
J.D.: Law, Expected in 05/1985
-
Thurgood Marshall School Of Law - Houston, TX,
GPA:
Status -
BBA: Business Administration , Expected in 05/1981
-
University Of Houston - Houston, TX
GPA:
Status -
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Thurgood Marshall School Of Law
  • University Of Houston

Job Titles Held:

  • Director Policy and Procedures
  • Call Center Operations Manager
  • Contract Administrator
  • VP Operations

Degrees

  • J.D.
  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: