Director of Yacht Provisioning / Sommelier / Food and Beverage Director Resume Example

• for upscale wine shop in downtown Fort Lauderdale.
• Management Responsibilities included retaining a wealth of wine knowledge, i.e., pricing, tasting notes, pairing suggestions, history of vineyards, etc.
• Responsible for all basic retail management functions running registers, scheduling employees, shipping and receiving, organizing and hosting wine tasting and wine dinners, sampling/tasting and approving new products brought into shop.
• Provisioning responsibilities included networking/cold calling and prospecting for new leads, selling, and executing the orders and deliveries.
• Led sales calls with team members to establish sales and customer retention goals.
• Hired and trained all sales staff for new store location.
• Determined merchandise price schedules and discount rates.
• Monitored customer preferences to determine focus of sales efforts.
• Generated monthly and annual sales reports.
• Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Maintained friendly and professional customer interactions.
• Trained in negotiations and time management.

Mediterranean Market

• Oversaw and ensured each customer received exceptional customer service in a consistently guest-friendly environment, maintaining solid product knowledge and expert management techniques to support my team. 
• Maintained an open and positive team environment to receive and disseminate direction, ideas and changes to all store levels and appropriate business partners. 
• Analyzed and measured business trends, developed and implemented plans to maximize sales and meet or exceed goals and objectives.
• Controlled and minimized expenses and payroll. 
• Ensured sales floor was adequately stocked, signed, and merchandised.
• Comparison shopped, reported results to our corporate office to better support and promote the market.
• I oversaw all departments of the business.
• Buying and approving all products that came in the store.
• Coordinating all catering events and yacht provisioning orders.
• Hosted many in store promotions with our vendors and various organizations.
• Scheduled, submitted payroll,staffed all off site events, and supported sales team with customer service.
• Represented corporation at National Fancy Food Shows to find trending/new interesting and cutting edge products to bring in the store.
• Delivered excellent customer service by greeting and assisting each customer.
•   Design and implemented customer satisfaction metrics.
• Reorganized the sales floor to meet company demands.
• Determined staff promotions and demotions, and terminated employees when necessary.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Trained staff to deliver outstanding customer service.