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Director of Yacht Provisioning / Sommelier / Food and Beverage Director Resume Example

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DIRECTOR OF YACHT PROVISIONING / SOMMELIER / FOOD AND BEVERAGE DIRECTOR
Executive Profile

I am an ambitious and creative sales professional. I have many years of restaurant management and retail operations experience. I am organized and driven. I have fearless cold calling skills and I have always had the natural ability to generate instant rapport and relationships with clients.

Skill Highlights
  • Small business development
  • Project management
  • Leadership/communication skills
  • Product development
  • New product delivery
  • Client account management
  • Self-motivated
  • Strategic account development
  • Strong interpersonal skills
  • Exceptional customer service skills
  • Upselling and consultative selling
  • National account management
  • Compelling leadership skills
  • Exceptional multi-tasker
  • Effective Retail Sales Manager
  • Social media savvy
  • Established track record of exceptional sales results
  • Product development

Career Accomplishments

Developed highly effective sales training strategies as Sales Manager of a 16-person team.


Managed a successful sales team of 16 members who consistently exceeded sales goals by 25% each month for 2 years.


Promoted to Store Manager after 9 months in the Assistant Manager position.


Grew revenue by $2.2M in the first year by spearheading development of The Grateful Palates Yacht Provisioning Expansion Program.



Professional Experience
Company NameSeptember 2008 to July 2014Director of Yacht Provisioning / Sommelier / Food and Beverage Director
City, State
  • Director of yacht provisioning company based in Fort Lauderdale.
  • Originally hired as an outside Sales executive focusing on sales of fine food and wine, I was rapidly promoted to the Director of the company by consistently proving my sales skills and overseeing logistical operations.
  • As Director, my duties included facilitating all orders received by clients, negotiating product pricing with vendors and distributors, maintaining vendor relationships, organizing international shipping for perishable orders, overseeing warehouse facility and staff, coordinating all sales efforts/ b2b and end user sales including cold calling of clients and maintaining relationships with existing clients, implementing all advertising and social media initiatives and coordinating and hosting PR events, entertaining clients nationally and internationally, domestic and international travel to industry events supporting sales, servicing customers and keeping a highly visible company presence in the industry.

  • Managed a portfolio of 200+ accounts, which generated $6.2M in revenue per year
  • Scheduled an average of 20 appointments per day.
  • Grew return customer base from 200 accounts to over 100+ accounts from 2008-2013.
  • Wrote, proofed and edited sales proposals and correspondence.
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Trained sales teams on educational products at seminars and special events.
  • Researched and secured 65 new accounts in our southern Europe territory in 10 days.
  • Determined the cost and pricing of proposals and bids.
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Planned, created and delivered Yacht Provisioning sales presentations.
  • Delivered exceptional account service to strengthen customer loyalty.
Company NameFebruary 2005 to April 2008Assistant General Manager / Yacht Provisioning Director Assistant Manager / Provisioning Director
City, State
  • for upscale wine shop in downtown Fort Lauderdale.
  • Management Responsibilities included retaining a wealth of wine knowledge, i.e., pricing, tasting notes, pairing suggestions, history of vineyards, etc.
  • Responsible for all basic retail management functions running registers, scheduling employees, shipping and receiving, organizing and hosting wine tasting and wine dinners, sampling/tasting and approving new products brought into shop.
  • Provisioning responsibilities included networking/cold calling and prospecting for new leads, selling, and executing the orders and deliveries.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Hired and trained all sales staff for new store location.
  • Determined merchandise price schedules and discount rates.
  • Monitored customer preferences to determine focus of sales efforts.
  • Generated monthly and annual sales reports.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Maintained friendly and professional customer interactions.
  • Trained in negotiations and time management.
Company NameOctober 2001 to March 2005General Manager / Director of Yacht Provisioning
City, State

Mediterranean Market


  • Oversaw and ensured each customer received exceptional customer service in a consistently guest-friendly environment, maintaining solid product knowledge and expert management techniques to support my team. 
  • Maintained an open and positive team environment to receive and disseminate direction, ideas and changes to all store levels and appropriate business partners. 
  • Analyzed and measured business trends, developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Controlled and minimized expenses and payroll. 
  • Ensured sales floor was adequately stocked, signed, and merchandised.
  • Comparison shopped, reported results to our corporate office to better support and promote the market.
  • I oversaw all departments of the business.
  • Buying and approving all products that came in the store.
  • Coordinating all catering events and yacht provisioning orders.
  • Hosted many in store promotions with our vendors and various organizations.
  • Scheduled, submitted payroll,staffed all off site events, and supported sales team with customer service.
  • Represented corporation at National Fancy Food Shows to find trending/new interesting and cutting edge products to bring in the store.
  • Delivered excellent customer service by greeting and assisting each customer.
  •   Design and implemented customer satisfaction metrics.
  • Reorganized the sales floor to meet company demands.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained staff to deliver outstanding customer service.
Education
Chesapeake community college1999Associate of Arts: Marketing and Business ManagementCity, State
Central Bucks West High School1997High School Diploma: generalCity, State
State
Interests

Certified Sommelier


Freelance Yacht Chef



Personal Information

I boast extensive knowledge of fine wine, fine foods and specialty products. I truly have a passion for progressive food. I believe that I would be a valuable asset to a company that values hard work, creativity and forward thinking.


I do hold a Valid Passport.



Additional Information
  • United States Sommelier Association: Miami, Florida
  • Active U.S. passport (expires 2021)
  • Safe Food Handling Manager Expires 2015
Skills

Advertising, b2b Sales, Business Development, cold calling, clients, customer service, direction, edge, General Manager, notes, Director, Market, office, negotiating, networking, organizing, outside Sales, payroll, PR, pricing, receiving, retail management, sales skills, selling, sales, scheduling, shipping

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Resume Overview

School Attended

  • Chesapeake community college
  • Central Bucks West High School

Job Titles Held:

  • Director of Yacht Provisioning / Sommelier / Food and Beverage Director
  • Assistant General Manager / Yacht Provisioning Director Assistant Manager / Provisioning Director
  • General Manager / Director of Yacht Provisioning

Degrees

  • Associate of Arts : Marketing and Business Management
    High School Diploma : general

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