Certified in EpicCare Inpatient Procedure Orders 2014. (NVT for Inpatient and Orders 2015) Credentialed in EpicCare Inpatient Clinical Documentation, Orders, ASAP and Willow Experience in Instructional Design, Testing and Command Center operations Extensive background in training as it pertains to the implementation of the Electronic Health record. Specializing in Epic, McKesson and Soarian products Expertise in identifying and enacting training solutions in large Health Care Systems. Clinical Education background (Speech and Hearing Science) and proven knowledge of adult learning methods Heavy IT recruiting experience, working knowledge of the Human Resources recruiting/ hiring cycle Proven track record of providing inspirational leadership in fast growing departments. Experience in building Training Departments from the ground up Project management acumen in both traditional and Agile methodologies
Director of Training and Professional Development April 2012 to September 2015New York City Health and Hospitals Corporation － New York, NY
Oversight and daily operations for all of the functions of the two IT Training departments; Epic and Enterprise IT.
Responsible for budgets, staffing and project milestones.
Information Technology Training Department: Created and managed daily operation of the Information Technology Training Department, growing staff from two full time positions to three lead trainers and two skills trainers Moved Enterprise IT to a centralized training model, using BMC Remedy for service requests and metrics tracking Planned and executed the development and training of the Enterprise IT workforce by creating mandatory learning program (IT Training and professional development program) partnering with SkillSoft to deliver educational content to over 600 IT staff through e-learning.
Participation grew from less than 20% in year one to 94% in year three.
Managed two training budgets; IT Training and EMR Training Epic Training Department: Created the Epic Training Department from concept, as part of the EMR implementation.
recruited and hired up to 83 staff; consisting of sixteen application Instructional Designers, Training Coordinator, Training Assistant, 50 Credentialed Trainers (25 full time, 25 consultant) and 15 Junior Trainers Planned and oversaw construction of the HHC Training and Conference Center at Metropolitan Hospital Outfitted seventeen state-of-the art classrooms for 24X7 training of HHCs 60,000+ end users in Epic Coordinated core team certification; managed travel and milestones of the 150+ required certified staff Created travel process per New York City Operating Procedure guidelines for HHC in order to get staff to required training at Epic headquarters in Verona, Wisconsin Responsible for the Epic Training Project Plan and department deadlines In-depth knowledge of clinical workflows and required documentation pertaining to QuadraMed and Epic.
In-depth coordination with Activation team for planning of training and scheduling of super Users and End Users Collaboration with security team for planning and execution of security templates and testing.
Credentialed/EMR Trainer January 2007 to January 2012Gallagher Associates St. Joseph's Hospital and St. Peter's Hospital － Wayne, NJ
Epic credentialed classroom trainer for numerous large-scale implementations in NY and NJ; credentialed in Inpatient Clinical Documentation, Inpatient Orders, ASAP, and Willow.
Hospital systems include, Cooper University Hospital, Hackensack University Hospital, Mount Sinai Hospital and Orange Regional Hospital Created lesson plans Participated in User Acceptance Testing and Integrated testing Provided at-the-elbow go-live support Optimization training and support New version re-training Extensive experience with command center operations Documented clinical workflows Trained all levels of clinical staff, including Provider, Nursing and Ancillary Departments Background and experience with training and support of McKesson, and Soarian products as well.
District Sales Manager January 1998 to January 2007Royal Copenhagen Porcelain － NY
Sales responsibility for the NY Metro territory grew from 800k to One million dollars in annual sales in key NYC retail locations including Bloomingdales, Bergdorf Goodman, Barneys and others Responsible for product placement and tracking and growth of the brand Increased sales by in-depth product training to salesforce, and incentive contests Monitor merchandising to meet company directives and schematics Worked closely with buying office and Department Managers to strategize sales/training plan Managed annual budgets.
Epic Certified in EpicCare Inpatient Procedure Orders : 2014NYC HHC － NYcompleted NVT for 2015 Inpatient and Orders) Epic Credential, EpicCare Inpatient, Mount Sinai Hospital NY, NY Epic Credential, EpicCare Inpatient, Willow, ASAP Hackensack University Hospital Hackensack, NJ Epic Credential, EpicCare Inpatient, Cooper University Hospital, NJ PeopleSoft Administrator; LMS, Microsoft Office Suite, Microsoft Visio, Microsoft Project, Captivate, Articulate, Adobe Professional, Quadramed QCPR
Bachelor of Science : Speech and Hearing SciencePlattsburgh State University College － Plattsburgh, NYSpeech and Hearing Science
Adobe, go-live, art, Articulate, budgets, concept, consultant, content, Documentation, Information Technology, lesson plans, merchandising, Microsoft Office Suite, office, Microsoft Project, Microsoft Visio, Enterprise, Nursing, Optimization, PeopleSoft, retail, Sales, sales/training, scheduling, schematics, staffing, trainer