director of support services resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Joseph Claire is an experienced Support Services Director with Hospital and Laboratory experience including Materials Management, Environmental Services, Patient Transport, Hyperbarics/Wound Care, Biomed, Sleep Lab, and Emergency Preparedness. I have demonstrated the ability to lead and motivate large and small teams to achieve systemic goals, develop and implement cost/waste reduction strategies, and facilitate strategic change initiatives in a healthcare environment.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
Director of Support Services, 01/2011 - Present Harris Computer Systems – Idaho, OH,
Responsible for strategic planning, direction, and overall accountability of Materials Management, Environmental Services, Laundry Services, Patient Transportation, Wound Care, Hyperbarics, Sleep Lab, Biomedical Services, and Emergency Preparedness for Ochsner Medical Center - Kenner.
Planning, Controlling, Directing and Evaluating all operational, labor management, waste reduction strategies, utilization management, and employee engagement activities for support departments with 64 total direct reports.
Drives campus-level and system-level cost-savings initiatives by sitting on Nursing, Operating Surgical and Non-Medical Product Analysis Committees that evaluate and consolidate products and services to maximize cost savings and eliminate waste.
Develops strategic goals and objectives that ensure the organization meets and/or exceeds standards of compliance for all accreditation and regulatory bodies.
Champions Quality of Care and Patient Satisfaction goals by developing policies that require an aseptic environment that is safe for patients and employees and ensure safety standards are met and policies are followed.
Coordinates the training of all new hires and annual continuing education for all direct reports as a training administrator.
Works with education staff to develop new training modules and educates all hospital personnel on topics from waste reduction and infection control to proper cleaning processes and workplace safety.
Coordinates disaster preparedness plans, emergency inventory stock levels for employees and serves as the Incident Commander for the hospital during an emergent event.
Facilitates Lean events for OMC-Kenner that improve operational workflows, promote good resource stewardship, and eliminate non value-added activities.
Achievements / Recognition: Completed LEAN/ Six Sigma Green Belt program in 2014.
Invited to serve on the System Employee Recognition committee for 2013-2014.
Selected for Ignite Leadership Advisory Counsel which meets with system Executive leaders and advises on current and future policy and strategy.
Served as a Finance Coach and consulted with other ancillary department leaders to drive waste-out strategies.
Reduced Operational budgets for Environmental Services by 200K (20%) in 2012 through outsourcing and re-negotiating rates with contractors.
Managing day-to-day purchasing, warehousing and supply distribution of laboratory and clinical supplies for a national leader in Substance Abuse Testing.
Designed the warehousing system from the ground up including procuring warehouse space and designing the racking and inventory systems to developing Standard Operating Procedures to recruiting and training a sales and warehouse staff.
Reporting directly to the Chief Financial Officer to ensure capital management and resource availability, and providing product usage reports, setting reorder points, inventory valuation for financial statements, and forecasting ordering for budgeting purposes.
Coordinating operations with 4 domestic distribution centers and merging 3 unique systems together into MAS200 accounting software and centralizing all supply distribution.
Oversee a staff of 7 persons distributing lab supplies to a network of 12,000+ domestic and international clients.
Designing Point of Care drug tests based on client needs and maintaining compliance with Federal regulations to ensure legal defensibility of test results.
Providing competitive pricing to the sales team for new and existing clients, while maintaining margins on those products and services.
Developing automation through existing systems to govern customer ordering processes without creating new software costs.
Building relationships with new vendors and existing industry partners to ensure competitive pricing on all consumables used internally and externally; Responsible for over $30K in Annual cost savings from renegotiating pricing with existing suppliers and consolidating vendors.
Created a unique, customizable web-based training module for clients to train their laboratory staff on the proper use of Alere's point of care products.
Collection Site Analyst, 01/2005 - 01/2006 – , ,
Developed an existing revenue center, creating an additional $500K in revenue the first year by expanding service offerings to existing clients.
Performed a database cleanup of 30,000+ specimen collection sites which included identifying and removing duplicate sites, removing closed businesses, and updating contact information if necessary.
Negotiated lower collection pricing with collectors to create a preferred collector network to drive shipping density while offering additional occupational medical services to our clients.
Developed a proprietary 'positive pay' system which triggered rapid payment to the collection sites as incentive to negotiate pricing as well as give more timely and accurate invoices to the client.
Epic, - – , ,
Lawson.
Kronos.
Microsoft Office Suite - Outlook, Word, Excel, Access, PowerPoint.
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Education
BS: Business Administration, Expected in - University of New Orleans - New Orleans, La GPA: Status - Business Administration
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