, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seeking opportunity for professional growth through advancement with increased responsibilities in my role as a contributing member of agency’s overall service delivery team.
Skills
Mandt/Positive Behavior Support.
Human Rights Regulations
Medisked Data Entry process
OSHA/Body Mechanics
Person Centered Planning
Anger Management
Conflict Management
Consumer Empowerment
Authorized Medication Administration Agent
CARF Regulations
Auditing
Billing
Coaching
Conflict Management
CPR/First Aide Certified
Documentation
Financial management
Hiring
Instructing
Meetings
Mentoring
Office 365
PowerPoint
Microsoft Word
Personnel
Progress
Protocols
Critical thinking
Planning and coordination
Experience
12/2017 to CurrentDirector of Support ServicesCarrols Restaurant Group, Inc. | La Vergne, TN,
Strategized and implemented methods for streamlining processes, controlling costs, and modernizing operation
Recognized by management for providing exceptional customer service.
Demonstrated leadership by making improvements to work processes and helping to train others.
Improved operations by working with team members and customers to find workable solutions.
Oversee, direct, and organize the work of the Site/Program Manager in the Day Support department.
Ensure staff members receive appropriate training and development. Establish and monitor staff performance and development goals, set objectives in line with MVLE’s strategic vision, establish priorities and conduct annual performance appraisals. Mentor and develop staff.
Program Development: Research, develop, and implement new and innovative programming for all support program areas, including community and volunteer activities. Work in conjunction with Clinical Services to assist with ongoing program development. Assist in developing community education and/or program outreach activities.
Compliance & Reporting: Complete policy and procedure development as it pertains to regulatory requirements that affect employment services. Assists in oversight of compliance with regulatory requirements for employment services. Oversee/assist with the coordination of schedules with the other members of the employment services team and rehab division leaders. Interface with other team members to improve individual service and program outcomes. Responsible for data keeping in relation to outcome measures.
11/2008 to 12/2016Senior Program ManagerThermo Fisher Scientific Inc. | Pleasanton, CA,
Supervise assigned Production/rehabilitation personnel to include hiring, training, coaching, mentoring and completion of performance evaluations.
Ensure the vocational and non-vocational needs of the individuals served are met and monitor services being provided by assigned personnel.
Attend IDT meetings to ensure awareness of all assigned outcomes, support needs, behavioral support protocols/plans and other special needs of individuals.
Assist in auditing sites for regulatory, procedural, and policy compliance in all aspects.
Set up trainings on various jobs for the Individuals through support of the staff; completion of situational assessments on transitional youths who are interested in our production programs.
Ensure that the employment program is operated according to CARF standards.
Maintain familiarity with Behavior Management techniques.
Establish and maintain good communication with funding sources, vendors, parents, guardians, residential counselors, and other professionals regarding the individuals’ overall progress as well as financial management and contractual business accounts.
03/2009 to CurrentDirect Support ProfessionalAurora Services | Wausau, WI,
Provide all personal care needs to individuals with disabilities by assisting with ADL’s, meal preparations and medication administrations accordingly.
Implement individual support plans, plan community outings Participated in Interdisciplinary Team Meetings.
Maintain adherence to required safety regulations and fire codes.
Improved patient outlook and daily living through compassionate care.
Tracked and reported clients' progress based on observations and conversations.
Transported individuals to doctor's appointments and other related errands, including community integration.
Education and Training
Expected in 05/2025Bachelor of Science | Health Services CoordinationWGU, Utah- On Line Learning , GPA:
Expected in 02/1993LPN | NursingPTC Career Institute, Washington DC, GPA:
Additional Information
Trauma Informed Care - 7/20
Emotional Intelligence Training- 10/30/20
Supervising Remotely Motivation Accountability Connection and Direction- 12/20
Building a resilient Mindset- 2/21/21
Investigating Training- 3/2018
Reporting in CHRIS(Abuse, Neglect and Human Rights Complaints)- 1/21/21
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
