Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Adaptability
  • Cultural awareness
  • Detail-oriented
  • Datatel Colleague software proficiency
  • Computer proficiency
  • Microsoft Office Suite
  • Organization and Time management
  • Verbal and written communication
  • Good telephone etiquette
  • Written Communication
  • Student Affairs Technology-EducationReady, Ocelot, QLess
Work History
Director of Student Life, 09/2012 to Current
Community College Of AuroraAurora, CO,
  • Provides leadership skills and supervision to Student Government Association, (SGA).
  • Serves as advisor to SGA Executive Board and Senate
  • Advises National Society of Leadership and Success and Phi Theta Kappa
  • Ensures students serving on SGA, Phi Theta Kappa, and National Society of Leadership and Success maintain necessary criteria for membership, Satisfactory Academic Progress
  • Serve on committee to award scholarships,
  • Devises strategies to reduce expenses, modernize operations and revamp procedures to improve student life budget operations.
  • Manage award ceremonies and inductions to recognize student achievement.
  • Follow NC General Statues legislature for student funding in Student Life
  • Work with Financial Aid and Veteran Affairs to make sure that SPCC was in compliance with federal regulated mandated activities such as: Financial Literacy, Title IX, Constitution Day, Voter Registration, Alcohol and Drug Awareness, and Free FAFSA days.
  • Work as Senior Advisor for North Carolina Comprehensive Community College Student Government Associate (N4CSGA)
  • Complete federal regulation and processes for organization to become non-profit organization
  • Set up Quickbooks, balanced N4CSGA budget and instituted standard practices for organization moving forward
  • Work with Certified Public Accountants to file taxes as non-profit organization under federal regulations
  • Request and verify student information for board member elections
  • Help students with admissions process and filling out FAFSA application
  • Made phone calls to students to inform them of federal mandates to sign up for Selective Service
  • Work with admissions and financial aid to call students with incomplete admissions packets, eligibility for scholarships and FASFA
Customer Service Receptionist, 01/2011 to 07/2012
Mather PumpsVancouver, WA,
  • Managed multiline phone system, registered patients, verified insurance, collections, received incoming and outgoing faxes, made appointments, medical records, chart prep, data entry.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Sought ways to improve processes and services provided
  • Optimized customer support by establishing collaborative service environment
Assistant Manager, Customer Service, 08/2006 to 01/2008
Fung GroupChicago, IL,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Education
MBA: Business Administration, Expected in 04/2022
Western Governors University - Salt Lake City, UT
GPA:
Master’s Degree: Management And Leadership, Expected in 03/2021
Western Governors University - Salt Lake City, UT
GPA:
Bachelor’s Degree: Business Administration, Expected in 06/2014
Bellevue University - Bellevue, NE
GPA:
Associate in Science: Medical Assisting, Expected in 05/2010
South Piedmont Community College - Polkton, NC
GPA:
Associate of Science: Office System Technology, Expected in 05/2010
South Piedmont Community College - Polkton, NC,
GPA:
Associate of Science: Medical Office Administration, Expected in 05/2010
South Piedmont Community College - Polkton, NC,
GPA:
Associate of Science: Business Administration, Expected in 05/2005
South Piedmont Community College - Polkton, NC,
GPA:
Associates in Science: Accounting, Expected in 2004
South Piedmont Community College - Polkton, NC
GPA:
Additional Information
  • Certificates: Notary Public 2019

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School Attended

  • Western Governors University
  • Western Governors University
  • Bellevue University
  • South Piedmont Community College
  • South Piedmont Community College
  • South Piedmont Community College
  • South Piedmont Community College
  • South Piedmont Community College

Job Titles Held:

  • Director of Student Life
  • Customer Service Receptionist
  • Assistant Manager, Customer Service

Degrees

  • MBA
  • Master’s Degree
  • Bachelor’s Degree
  • Associate in Science
  • Associate of Science
  • Associate of Science
  • Associate of Science
  • Associates in Science

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