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Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Adaptability
- Cultural awareness
- Detail-oriented
- Datatel Colleague software proficiency
- Computer proficiency
- Microsoft Office Suite
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- Organization and Time management
- Verbal and written communication
- Good telephone etiquette
- Written Communication
- Student Affairs Technology-EducationReady, Ocelot, QLess
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Director of Student Life, 09/2012 to Current
Community College Of Aurora – Aurora, CO,
- Provides leadership skills and supervision to Student Government Association, (SGA).
- Serves as advisor to SGA Executive Board and Senate
- Advises National Society of Leadership and Success and Phi Theta Kappa
- Ensures students serving on SGA, Phi Theta Kappa, and National Society of Leadership and Success maintain necessary criteria for membership, Satisfactory Academic Progress
- Serve on committee to award scholarships,
- Devises strategies to reduce expenses, modernize operations and revamp procedures to improve student life budget operations.
- Manage award ceremonies and inductions to recognize student achievement.
- Follow NC General Statues legislature for student funding in Student Life
- Work with Financial Aid and Veteran Affairs to make sure that SPCC was in compliance with federal regulated mandated activities such as: Financial Literacy, Title IX, Constitution Day, Voter Registration, Alcohol and Drug Awareness, and Free FAFSA days.
- Work as Senior Advisor for North Carolina Comprehensive Community College Student Government Associate (N4CSGA)
- Complete federal regulation and processes for organization to become non-profit organization
- Set up Quickbooks, balanced N4CSGA budget and instituted standard practices for organization moving forward
- Work with Certified Public Accountants to file taxes as non-profit organization under federal regulations
- Request and verify student information for board member elections
- Help students with admissions process and filling out FAFSA application
- Made phone calls to students to inform them of federal mandates to sign up for Selective Service
- Work with admissions and financial aid to call students with incomplete admissions packets, eligibility for scholarships and FASFA
Customer Service Receptionist, 01/2011 to 07/2012
Mather Pumps – Vancouver, WA,
- Managed multiline phone system, registered patients, verified insurance, collections, received incoming and outgoing faxes, made appointments, medical records, chart prep, data entry.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met all customer call guidelines including service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Sought ways to improve processes and services provided
- Optimized customer support by establishing collaborative service environment
Assistant Manager, Customer Service, 08/2006 to 01/2008
Fung Group – Chicago, IL,
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
MBA: Business Administration, Expected in 04/2022
Western Governors University - Salt Lake City, UT
GPA:
Master’s Degree: Management And Leadership, Expected in 03/2021
Western Governors University - Salt Lake City, UT
GPA:
Bachelor’s Degree: Business Administration, Expected in 06/2014
Bellevue University - Bellevue, NE
GPA:
Associate in Science: Medical Assisting, Expected in 05/2010
South Piedmont Community College - Polkton, NC
GPA:
Associate of Science: Office System Technology, Expected in 05/2010
South Piedmont Community College - Polkton, NC,
GPA:
Associate of Science: Medical Office Administration, Expected in 05/2010
South Piedmont Community College - Polkton, NC,
GPA:
Associate of Science: Business Administration, Expected in 05/2005
South Piedmont Community College - Polkton, NC,
GPA:
Associates in Science: Accounting, Expected in 2004
South Piedmont Community College - Polkton, NC
GPA:
- Certificates: Notary Public 2019
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