Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Director of Student Life, 09/2012 to Current Community College Of Aurora – Aurora, CO,
Provides leadership skills and supervision to Student Government Association, (SGA).
Serves as advisor to SGA Executive Board and Senate
Advises National Society of Leadership and Success and Phi Theta Kappa
Ensures students serving on SGA, Phi Theta Kappa, and National Society of Leadership and Success maintain necessary criteria for membership, Satisfactory Academic Progress
Serve on committee to award scholarships,
Devises strategies to reduce expenses, modernize operations and revamp procedures to improve student life budget operations.
Manage award ceremonies and inductions to recognize student achievement.
Follow NC General Statues legislature for student funding in Student Life
Work with Financial Aid and Veteran Affairs to make sure that SPCC was in compliance with federal regulated mandated activities such as: Financial Literacy, Title IX, Constitution Day, Voter Registration, Alcohol and Drug Awareness, and Free FAFSA days.
Work as Senior Advisor for North Carolina Comprehensive Community College Student Government Associate (N4CSGA)
Complete federal regulation and processes for organization to become non-profit organization
Set up Quickbooks, balanced N4CSGA budget and instituted standard practices for organization moving forward
Work with Certified Public Accountants to file taxes as non-profit organization under federal regulations
Request and verify student information for board member elections
Help students with admissions process and filling out FAFSA application
Made phone calls to students to inform them of federal mandates to sign up for Selective Service
Work with admissions and financial aid to call students with incomplete admissions packets, eligibility for scholarships and FASFA
Customer Service Receptionist, 01/2011 to 07/2012 Mather Pumps – Vancouver, WA,
Managed multiline phone system, registered patients, verified insurance, collections, received incoming and outgoing faxes, made appointments, medical records, chart prep, data entry.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Investigated and resolved accounting, service and delivery concerns.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Met all customer call guidelines including service levels, handle time and productivity.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Sought ways to improve processes and services provided
Optimized customer support by establishing collaborative service environment
Assistant Manager, Customer Service, 08/2006 to 01/2008 Fung Group – Chicago, IL,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Education
MBA: Business Administration, Expected in 04/2022 Western Governors University - Salt Lake City, UT GPA:
Master’s Degree: Management And Leadership, Expected in 03/2021 Western Governors University - Salt Lake City, UT GPA:
Bachelor’s Degree: Business Administration, Expected in 06/2014 Bellevue University - Bellevue, NE GPA:
Associate in Science: Medical Assisting, Expected in 05/2010 South Piedmont Community College - Polkton, NC GPA:
Associate of Science: Office System Technology, Expected in 05/2010 South Piedmont Community College - Polkton, NC, GPA:
Associate of Science: Medical Office Administration, Expected in 05/2010 South Piedmont Community College - Polkton, NC, GPA:
Associate of Science: Business Administration, Expected in 05/2005 South Piedmont Community College - Polkton, NC, GPA:
Associates in Science: Accounting, Expected in 2004 South Piedmont Community College - Polkton, NC GPA:
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