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Director of Stewardship Resume Example

Resume Score: 80%

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DIRECTOR OF STEWARDSHIP
Professional Summary

Focused leader committed to achievement of organizational vision, pursuing impactful roles to diversify medical experience. Utilizes data and analysis to craft strategies that achieve shared objectives. Four years of experience in quality assurance, process implementation, and program management.

  • Led research and utilized data to develop communication strategies on behalf of international non-profit, medically assisting Calcutta's underserved demographics
  • Facilitated 4% profitability increase across $12 million dollar organization through lean systems implementation
  • Designed financial performance model to equip guest-facing field teams with daily data to achieve simultaneous profitability and customer-service goals
Work History
Director of Stewardship, 04/2018 to 10/2020
Chick-fil-A – Birmingham, AL
  • Established sales and profitability goals for operational teams and designed corresponding processes for achievement in $12 million dollar organization. Achieved overall sales increase of 20% by end of role and exceeded target profitability by 6% quarter on quarter
  • Sole representative to corporate offices and executive teams, preparing and presenting robust resource performance reports each month
  • Utilized consumer research to coach management team of 8 in execution of all guest-facing processes. Increased guest satisfaction by 15% by end of role
  • Oversaw talent systems through execution of recruiting, on-boarding, and development programs for 150+ employees. Established first re-entry and employment program with Jefferson County Sheriff's Department
  • Innovate systems and partnerships for continuous growth. Established third-party delivery system generating additional $20,000 in monthly sales
Lead Copywriter, 03/2017 to 12/2019
Calcutta Mercy – Griffin, GA
  • Collaborated with global team to achieve multi-million dollar fundraising goals for Mercy Hospital in Calcutta, India through compelling donor outreach initiatives, averaging 300 pieces of annual content
  • Conducted contextual research on Calcutta's public health crisis, utilizing data to project quarterly fundraising needs and prioritize projects to audiences. Funded additional 13 rural clinics throughout India as result of targeted campaign
  • Authored all correspondence to financial partners on behalf of organization's founder and president
  • Designed engaging presentations for national representative team, generating 50% of donation streams
  • Expanded donor base to include youngest demographic in organization's history through innovation, including design of first digital storefront and publishing of first in-house magazine
Student Development Coordinator, 01/2017 to 05/2018
Southwestern Assemblies of God University – Waxahachie, TX
  • Represented Student Development Department in all cross-departmental projects, collaborated directly with marketing teams to increase on-campus residency
  • Administered student and faculty surveys and presented improvement initiative strategies to leadership
  • Oversaw new student orientation and onboarding processes with team of 4, creating university's first onboarding system specialized to serve growing off-campus population
  • Utilized contextual research to develop campus recruiting and retention strategies in collaboration with team of 7. Filled assigned housing units to capacity by end of each semester.
  • Selected and trained team of 6 in execution of campus engagement initiatives, coaching direct reports in event logistics, administrative tasks, and relational best practices
  • Hosted weekly leadership and career development sessions for selected cohort of 75 college seniors. 100% of attendees employed post-graduation
Assistant Director , 01/2016 to 01/2017
Griffin First Assembly – Griffin, GA
  • Served as administrative lead on behalf of Youth Department, recording attendance data, maintaining budget, and screening 50+ contacts per day as Director's representative
  • Led engaging seminars for local students to expand understanding of holistic personal development. Produced quarterly curriculums on behalf of Youth Department
  • Facilitated semesterly internships for 10 undergraduates with academic concentrations in youth-development
  • Coordinated 60 community outreach initiatives annually, establishing 25% attendance increases and first partnership with Spalding County Athletics in creation of no-cost tutoring programs for local athletes
Education
Master of Arts: Organizational Leadership, 12/2017
Southwestern Assemblies of God University - Waxahachie, TX
Bachelor of Arts: Church Leadership, 05/2016
Southwestern Assemblies of God University - Waxahachie, TX
Volunteer Experience
  • Field Representative, Sessions for Senate: I was privileged to partner with Jeff Sessions' campaign for Senate, where I attended gatherings across the state of Alabama as a campaign representative, facilitating platform questions, hosting various events, and serving election efforts in a variety of capacities.
  • Curriculum Facilitator, Prison Fellowship: Prison Fellowship exists to statistically reduce recidivism and equip inmates and their loved ones to rebuild positive, productive lives post-incarceration. Facilitators host weekly academies, where participants operate through coursework that specifically addresses cognitive patterns, consequential behavior, life skills, addictive tendencies, and prosocial culture change.
  • Track and Field Coach, Griffin Christian High School: As a volunteer coach for Track and Field, I had the opportunity to design personalized, results-oriented strength training programs for participating high school students, coordinate seasonal calendars for practice, meets, and championships, and manage facilities and equipment in collaboration with the Athletic Director of GCHS.
  • Lead Researcher and Editor of published book "Red", You Can Free Us: As Editor, I partnered with Sujo John's You Can Free Us to publish "RED", a collection of contextual research and compelling stories woven together to shine light on the reality of human trafficking's impact on women and children in underserved communities throughout India.
  • Volunteer, Calcutta Mercy: Prior to assuming a staff role with the organization, I served Calcutta Mercy as a volunteer in administrative and representative capacities, providing the opportunity to manage the logistic scheduling of volunteer teams as well as traveling across the United States to attend events and exhibitions that generated new financial partners to continue the medical care of India's poor.
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Resume Overview

Companies Worked For:

  • Chick-fil-A
  • Calcutta Mercy
  • Southwestern Assemblies of God University
  • Griffin First Assembly

School Attended

  • Southwestern Assemblies of God University

Job Titles Held:

  • Director of Stewardship
  • Lead Copywriter
  • Student Development Coordinator
  • Assistant Director

Degrees

  • Master of Arts : Organizational Leadership , 12/2017
    Bachelor of Arts : Church Leadership , 05/2016

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