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director of security resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Security Supervisor skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Motivated, resourceful, analytical, damage control, conflict resolution, and skillful. Work efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.

Skills
  • Safety and security
  • Security team management
  • Weapons screening
  • Interrogation techniques
  • Access systems and patrol
  • Security hardware
  • Dispatch
  • Audit Compliance
  • Program auditing
  • Staff Management
  • File and records management
  • Executive protection professional
  • Emergency Management
  • Surveillance
  • Company risk management
  • CCTV Monitoring
  • Loss prevention
  • Daily incident reporting
  • Security officer development
  • Security resource allocation
  • Physical restraint training
  • Safety and security regulations
  • Superb Surveillance Skills
  • Financial leadership
  • Mergers & acquisitions
  • Business alliances
  • Organizational turnaround
  • Program Management
  • Financial Oversight
  • Budgeting
  • Organizational leadership
  • Project Management
  • Strategic Planning
  • Operational Oversight
  • Cash Management
  • Negotiation
  • Risk Assessments
  • Operational Efficiency
  • Logistics
  • Deadline and scheduling management
Work History
Director of Security, 01/2012 - 01/2021
Guardtexas College Station, TX,
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Led team of 10 guards in monitoring high volume of mall traffic during peak hours and days.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Drafted security operating procedures and training materials for human resources department.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Conducted daily security audits per month to identify potential problems related to physical security, staff safety and asset protection.
  • Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
  • Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
  • Monitored work of contractors in design, construction and startup phases of security systems.
  • Recorded incident reports with detailed accounts of occurrences.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Developed and reviewed specifications for design and construction of security systems.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
  • Received and issued receipts from customers to verify successful transfer of valuables.
  • Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
  • Planned delivery routes and most efficient methods of distribution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Received and processed stock into inventory management system.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Verified over $500,000 of cash and credit payments daily.
  • Reconciled cash at start and end of each shift, accounting for errors and resolving discrepancies.
Security Guard, 05/2010 - 12/2011
Liberty Homecare Hermitage, TN,
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Security Guard, 01/2008 - 12/2008
Liberty Homecare Batesville, SC,
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Permitted entry with escort for approved persons into secure locations.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Identified violators and escorted departing personnel to guard against theft of property.
Cashier, 01/2005 - 11/2007
Lake Havasu City Lake Havasu City, AZ,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
Education
High School Diploma: , Expected in
-
Arroyo Valley High School - San Bernardino, CA
GPA:
Status -

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Resume Overview

School Attended

  • Arroyo Valley High School

Job Titles Held:

  • Director of Security
  • Security Guard
  • Security Guard
  • Cashier

Degrees

  • High School Diploma

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