director of scheduling resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, client relations, calendar management, crisis resolution, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Adobe Creative Suite
  • Website Building
  • Google Analytics
  • Social Media Platforms
  • Microsoft Office
  • Website design and SEO analysis
  • SPSS
  • Customer engagement and support
  • Project scheduling
  • Service scheduling
  • RB9
  • Microsoft Office
  • Adobe Creative Suite
  • Calendar coordination
  • Travel arrangements
  • Verbal and written communication
  • Personnel management
  • Superb active listening abilities
  • Phone inquiries
  • Time management skills
  • Staffing assignments
  • Customer relations understanding
  • Administrative duties
  • Administrative management
  • Process development
  • Event coordination
  • Team building and leadership
  • Scheduling and calendar management
  • Negotiation
  • Report writing
Director of Scheduling, 07/2014 to Current
Envision HealthcarePoughkeepsie, NY,
  • Managed schedules, morale, and hiring of a scheduling team of 10 personnel.
  • Monitored workflow and schedules to ensure productivity and efficiency to promote customer satisfaction.
  • Implemented new training materials and methods varying on employee to ensure a supportive environment.
  • Arranged depositions, hearings, meetings, and interviews for attorneys and their assistants across the country.
  • Sold our products to callers interested in purchasing.
  • Developed effective scheduling processes to achieve production objectives.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with clients.
  • Resolved material and manpower shortage problems quickly and efficiently.
  • Verified prices and computed totals to complete accurate invoices.
  • Entered detailed information into system to set up appointments and create internal communications.
  • Arranged for travel accommodations for all corporate personnel.
  • Managed over 200 court reporter across the Nation to cover client assignments.
Campaign Coordinator, 03/2018 to 08/2018
CardlyticsOakland, CA,
  • Organized Backgrounder of company history
  • Researched and created corporate Fact sheet
  • Formulated corporate press release to increase perception and reputation
  • Developed alluring concept and design for corporate brochure
  • Constructed engaging opinion editorials
  • Composed informative and interesting blogs to increase client traffic
  • Public service announcements
  • Social media posts: Twitter, Instagram, Facebook
Sales Leader, 12/2016 to 07/2017
Farmers Insurance GroupPlano, TX,
  • Empowered team to exceed sales quotas through regular training, effective coaching, and close mentoring.
  • Account management and coordination, leading to high-level results.
  • Engaged customers with in-person and remote demonstrations of available products.
  • Application of marketing strategies within established corporate budget.
  • Strategic campaign coordination based on current job site.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Created eye-catching merchandise displays to entice customers.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Achieved or surpassed company-defined sales quotas for multiple months.
Barista Shift Lead, 02/2017 to 01/2018
American Dining CreationsChandler, AZ,
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained highest standards of conduct and service to support company reputation.
  • Weighed, ground and packed coffee per customer orders.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Education and Training
Bachelor of Arts: Public Relations, Expected in 04/2018 to Pepperdine University - Malibu, CA
  • Minor in Organizational Psychology
  • 3.6 GPA
  • Honor's Society Member
  • Kappa Kappa Gamma Member
  • Associated Woman of Pepperdine Member
Master of Science: Business Management Communication, Expected in 2021 to University of Portland - Portland, OR
  • Cumulative Project: Employee Retention

Notary for the state of Washington


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Resume Overview

School Attended

  • Pepperdine University
  • University of Portland

Job Titles Held:

  • Director of Scheduling
  • Campaign Coordinator
  • Sales Leader
  • Barista Shift Lead


  • Bachelor of Arts
  • Master of Science

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