I am an ENFP-A "Campaigner" personality type who loves understanding challenges, providing solutions, and creating go-to-market strategies that WIN in the promotional products and advertising industry. I am passionate about what I do and bring that energy every day to inspire others.
I am a performance-oriented sales leader with proven expertise in revenue management and people leadership. Some of my biggest accomplishments come from growth of inbound and outbound lead management & conversion KPI's, developing and executing playbooks/campaigns for retention of customers and account growth YoY, hitting and exceeding sales targets across multiple sales channels, and my time mentoring and watching others grow in their careers.
I diligently research competitors and market advances to remain lean and agile in face of changing expectations and conditions. Excellent negotiator, mentor, collaborator, and visionary thinker.
- Creative Personality, Inspiring Leader, Cultural Enthusiast
- Visionary/Innovative Mind w/ Ability to Analyze Data and create Sales Strategy that Hit Targets.
- Organized Sales & Operations Leader
- Perceptive, Empathetic, Intuitive, Motivated
- Effective Communicator
- Head of Training, Employee Development Experience
- Effective New Hire Onboarding
- Contract & Negotiation Management
- Vendor Management
- Employee Retention
- Operations Management
- Direct Sales
- Client Base Retention
- Decision Making
- Sales Quota Management, Forecasting
- Operating Procedures and Policies
- Data Analytics
- Salesforce CRM Software
- Change Management, Solutions
- Verbal and Written Communication
- Detail-Oriented
- Consultative Selling Techniques
- Lead Generation
- Budgeting and Expenditures
- Data Confidentiality
- Presentations and Public Speaking
- Database Management
- Account Servicing
- Price Schedules, Web-Based & Customer-Based
- Customer Complaint Resolution Management
- System Architecture, and Deployment
GPA: 3.8
- Ranked in Top 5% of Class, 95th Percentile
- Honer Society Member
- Volunteer Mentor and Peer Tutor
- Magna cum laude
Salt Lake City, UT, 09/2021 - Current
- Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
- Improved training to reduce knowledge gaps and enhance performance.
- Managed and Scaled Outsourcing and Domestic Selling Teams in tandem
- Architected, Developed, and Enabled Selling Teams in SalesforceCRM and Oracle NetSuite ERP Platforms.
- Head trainer for all staff across organization
- Author of Content and Strategy for our LMS (Learning Management System).
Warsaw, IN, 08/2020 - 08/2021
- Responsible for Sales Forecasting, Strategy, Operations, Customer Satisfaction, BPO, and profitability for an approximate $30MM Online Business Unit
- Directly managing multiple teams of sales professionals
- Managed up to 25 direct reports while hitting 102% of Sales Goals through Q2 ā21
- Positive KPI metrics for both conversion and retention sales strategies
- Partners with all Stakeholders and Executive Mgmt in the business to improve the CX with the technologies of tomorrow, and the operations to meet sales targets of today.
- Built and managed project plans, coordinated resources and monitored performance to track progress against expectations.
- Optimized sales effectiveness by leveraging data analytics to improve strategies, coverage models and sales team configurations.
- Carefully built and analyzed lead data appension, scoring, routing, and management strategy, guidelines, and operations to double conversion metrics from 19% to 39% YoY.
- Developed and optimized tools to enable strong sales success through effective use of Salesforce CRM via workpaths and visual dashboards that aligned with sales playbooks.
- Built and implemented customer segmentation stategy to disect and build sales and marketing strategies surrounding specific targets to slow the churn of customers and increased retention rates by 4% YoY
Suffield, CT, 12/2018 - 07/2020
- Managed multiple sales teams of both inbound and outbound sales representatives with an emphasis on targeted and integrated sales & marketing campaigns
- Improved conversions of lead-customer from 20%-34% from Janā20 to December-ā20
- Met Sales Goals of approximately 8MM+ in Revenue
City, STATE, 01/2012 - 11/2018
- Built and grew a Book of Business that was operating at 1MM+ in Revenue Annually, with margins of 40+ points.
- Converted, retained, serviced and grew accounts YoY by penetrating organizations and streamlining purchasing with all stakeholders
- Exceeded all sales goals, and achieved Presidents Club Status in ā18
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Resume Overview
School Attended
- Mora High School
- Saint Cloud State University/Anoka Ramsey Community College
Job Titles Held:
- Director of Sales Enablement
- Director .Com Sales Operations & CX
- Customer Experience Manager
- Sr Brand Manager
Degrees
- High School Diploma
- Some College (No Degree)
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy