LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am an ENFP-A "Campaigner" personality type who loves understanding challenges, providing solutions, and creating go-to-market strategies that WIN in the promotional products and advertising industry. I am passionate about what I do and bring that energy every day to inspire others.

I am a performance-oriented sales leader with proven expertise in revenue management and people leadership. Some of my biggest accomplishments come from growth of inbound and outbound lead management & conversion KPI's, developing and executing playbooks/campaigns for retention of customers and account growth YoY, hitting and exceeding sales targets across multiple sales channels, and my time mentoring and watching others grow in their careers.

I diligently research competitors and market advances to remain lean and agile in face of changing expectations and conditions. Excellent negotiator, mentor, collaborator, and visionary thinker.

Skills
  • Creative Personality, Inspiring Leader, Cultural Enthusiast
  • Visionary/Innovative Mind w/ Ability to Analyze Data and create Sales Strategy that Hit Targets.
  • Organized Sales & Operations Leader
  • Perceptive, Empathetic, Intuitive, Motivated
  • Effective Communicator
  • Head of Training, Employee Development Experience
  • Effective New Hire Onboarding
  • Contract & Negotiation Management
  • Vendor Management
  • Employee Retention
  • Operations Management
  • Direct Sales
  • Client Base Retention
  • Decision Making
  • Sales Quota Management, Forecasting
  • Operating Procedures and Policies
  • Data Analytics
  • Salesforce CRM Software
  • Change Management, Solutions
  • Verbal and Written Communication
  • Detail-Oriented
  • Consultative Selling Techniques
  • Lead Generation
  • Budgeting and Expenditures
  • Data Confidentiality
  • Presentations and Public Speaking
  • Database Management
  • Account Servicing
  • Price Schedules, Web-Based & Customer-Based
  • Customer Complaint Resolution Management
  • System Architecture, and Deployment
Education and Training
Mora High School Mora, MN, Expected in 06/2008 High School Diploma : - GPA :

GPA: 3.8

  • Ranked in Top 5% of Class, 95th Percentile
  • Honer Society Member
  • Volunteer Mentor and Peer Tutor
  • Magna cum laude
Saint Cloud State University/Anoka Ramsey Community College Saint Cloud, MN, Expected in : Business Management - GPA :
Experience
Nmi - Director of Sales Enablement
Salt Lake City, UT, 09/2021 - Current
  • Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
  • Improved training to reduce knowledge gaps and enhance performance.
  • Managed and Scaled Outsourcing and Domestic Selling Teams in tandem
  • Architected, Developed, and Enabled Selling Teams in SalesforceCRM and Oracle NetSuite ERP Platforms.
  • Head trainer for all staff across organization
  • Author of Content and Strategy for our LMS (Learning Management System).
Symmetry Medical - Director .Com Sales Operations & CX
Warsaw, IN, 08/2020 - 08/2021
  • Responsible for Sales Forecasting, Strategy, Operations, Customer Satisfaction, BPO, and profitability for an approximate $30MM Online Business Unit
  • Directly managing multiple teams of sales professionals
  • Managed up to 25 direct reports while hitting 102% of Sales Goals through Q2 ’21
  • Positive KPI metrics for both conversion and retention sales strategies
  • Partners with all Stakeholders and Executive Mgmt in the business to improve the CX with the technologies of tomorrow, and the operations to meet sales targets of today.
  • Built and managed project plans, coordinated resources and monitored performance to track progress against expectations.
  • Optimized sales effectiveness by leveraging data analytics to improve strategies, coverage models and sales team configurations.
  • Carefully built and analyzed lead data appension, scoring, routing, and management strategy, guidelines, and operations to double conversion metrics from 19% to 39% YoY.
  • Developed and optimized tools to enable strong sales success through effective use of Salesforce CRM via workpaths and visual dashboards that aligned with sales playbooks.
  • Built and implemented customer segmentation stategy to disect and build sales and marketing strategies surrounding specific targets to slow the churn of customers and increased retention rates by 4% YoY
H P Hood Llc - Customer Experience Manager
Suffield, CT, 12/2018 - 07/2020
  • Managed multiple sales teams of both inbound and outbound sales representatives with an emphasis on targeted and integrated sales & marketing campaigns
  • Improved conversions of lead-customer from 20%-34% from Jan’20 to December-’20
  • Met Sales Goals of approximately 8MM+ in Revenue
Epromos - Sr Brand Manager
City, STATE, 01/2012 - 11/2018
  • Built and grew a Book of Business that was operating at 1MM+ in Revenue Annually, with margins of 40+ points.
  • Converted, retained, serviced and grew accounts YoY by penetrating organizations and streamlining purchasing with all stakeholders
  • Exceeded all sales goals, and achieved Presidents Club Status in ‘18

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Resume Overview

School Attended

  • Mora High School
  • Saint Cloud State University/Anoka Ramsey Community College

Job Titles Held:

  • Director of Sales Enablement
  • Director .Com Sales Operations & CX
  • Customer Experience Manager
  • Sr Brand Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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