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Director Of Quality Management Rights Officer Strategic Planner Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Team-oriented social services provider with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies. Compassionate professional and active listener dedicated to working tirelessly with clients to help them achieve recovery on their own terms.

Highlights
  • Suicide prevention specialist
  • Serious Mental Illness, Intellectual/Developmental Disability, and dual diagnosed populations expertise
  • Community outreach expert
  • Cultural diversity training
  • Team player
  • Patient-centered care
  • Strategic planner
  • Staff development
  • Advocate
  • Micro, mezzo and macro services
  • Patient-centered care
Accomplishments
  • Co-authored and secured over $3 million 1115 waiver funding used to develop integrated health and behavioral health services for the agency.
  • Experienced Youth Mental Health First Aid Trainer
  • Applied Suicide Intervention Skills Provisional Trainer
  • Organized and led weekly group support sessions serving individuals with a diagnosis of serious mental illness.
  • Supervise and direct the community relations and staff development departments.
  • Serve as key contributing member to Executive Leadership team.
  • Lead team member in the development of behavioral health service interventions.
  • Coordinated the development and opening of two, four-bed group homes.
Experience
11/2000 to Current
Director of Quality Management/Rights Officer/Strategic Planner Karl Storz Endovision Inc Worcester, MA,

Develop and implement agency-wide plans, to include quality management/improvement plan, 1115 Waiver and local area service plan for agency. Advocate for people diagnosed with mentally illness and intellectual disabilities. Trainer to agency staff regarding abuse, neglect, exploitation and rights protection. Ongoing education to community, staff and consumers regarding services and supports provided by agency. Represent the agency to government, funding and field sources at meetings and conferences. Develop and addressed program, policy and procedures issues. Collaborate with team members to identify and accomplish agency objectives. Evaluate team member performance and offered constructive feedback. Train and supervise staff in the implementation of case management, skills training, progress note writing and compliance rules. Development of policies and procedures. Liaison with the Texas Department of Family and Protective Services. Planning and Network Advisory Committee coordinator.

07/1996 to 10/2000
Rights Protection Officer/Strategic Planner Nueces County MHMR City, STATE,

Advised patients on community resources, made referrals and devised realistic treatment plans. Communicated with relatives of patients about diagnoses and treatment programs. Consulted with other professionals regarding the treatment of specific clients. Investigated complaints and developed workable solutions for recurring problems for individuals through the team approach. Advocate for people diagnosed with mentally illness and intellectual disabilities. Trainer to agency staff regarding abuse, neglect, exploitation and rights protection. Ongoing education to community, staff and consumers regarding services and supports provided by agency.Development of policies and procedures. Liaison with the Texas Department of Family and Protective Services.

08/1995 to 06/1996
Managing Qualified Intellectual Disability Professional (QIDP) Living Centers - Devcon City, STATE,

Quickly responded to crisis situations when severe mental health and behavioral issues arose. Conducted comprehensive initial and ongoing psychosocial assessments to develop person-directed plans for individuals with a diagnosis of intellectual and developmental disabilities. Monitoring and oversight of services provided by direct care staff. Collaborated closely with treatment team to appropriately coordinate client care services. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Trained and supervised direct care staff.

07/1990 to 07/1995
Case Manager Texoma MHMR City, STATE,

Quickly responded to crisis situations when severe mental health and behavioral issues arose. Documented all patient information including service plans, treatment reports and progress notes. Collaborated closely with treatment team to appropriately coordinate client care services. Developed comprehensive treatment plans that focused on accurate diagnosis and consumer needs, based upon strengths. Coordinated the development, implementation and on-going services to provide group-home services to individuals diagnosed with intellectual and developmental disabilities.

Education
Expected in 1990
Bachelor of Science: Family Studies
Texas Tech University - Lubbock, TX
GPA:

Human Development and Family Studies major

Substance Abuse Service minor

Expected in
Master of Arts: MSW
Our Lady of the Lake University - San Antonio, TX
GPA:

MSW Student - Expected Graduation December 2015

  • Focus on Cultural Diversity and Ethnic Studies in Social Work
  • Field study in mental health: Case Management, Crisis Assessment, Intake
Skills

Illness Management and Recovery (IMR) training

Child and Adolescent Needs and Strengths (CANS) certification

Youth Mental Health First Aid Certified Trainer

Applied Suicide Intervention Skills Training - Provisional Trainer

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Resume Overview

School Attended
  • Texas Tech University
  • Our Lady of the Lake University
Job Titles Held:
  • Director of Quality Management/Rights Officer/Strategic Planner
  • Rights Protection Officer/Strategic Planner
  • Managing Qualified Intellectual Disability Professional (QIDP)
  • Case Manager
Degrees
  • Bachelor of Science
  • Master of Arts