Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Employee training
Human resource management
Knowledge of auditing systems
Data collection
Quality assurance experience
First Aid/CPR
Active listening
Team building
Friendly, positive attitude
Training & Development
Planning
Conflict resolution
Data quality
Data mining
Transact SQL
Database management
Structured query language (SQL)
Supervision
MS Office
Communication
Work ethic
Data Management
Leadership
Team management
Critical thinking
Flexible
Multitasking
Working collaboratively
Decision-making
Research and facts collecting
Community outreach
Customer service
Reliable and trustworthy
Organizational skills
Addictions expert
Patient-centered care
Homeless and dual diagnosed populations
Strategic planner
Experience
10/2013 to Current
Director of Quality AssuranceOuter Aisle – Ventura, CA,
Discovered opportunities for performance improvement through data analysis and report assessment.
Reported quality program updates and metrics to [Job title] and worked collaboratively to propel organization's quality overall.
Oversaw and implemented comprehensive quality management plan.
Devised impactful policy and procedure changes based on research and report findings.
Completed various financial and quality audits for different departments.
Provided ongoing training to address staff needs.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and procedures.
Designed, built, implemented and maintained [Type] system for [Type] client.
Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed quality assurance reviews to assess accuracy of data and validate results.
Mined data to uncover insights and identify market trends and inflection points.
Recruited and hired qualified candidates to fill open positions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
Maintained and revised policy procedures for general operation of compliance program.
Facilitated adherence to safety and regulatory objectives and managed client-specific projects, training programs and personnel background checks.
Implemented training programs to maintain accreditation standards and for employee professional development.
Managed business functions, clinical services and programs to meet and comply with regulatory agencies' accreditation standards, program regulations and payer requirements.
Built positive working relationships with other department managers through effective communication.
Completed quarterly and yearly audits.
Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
Contacted references by phone and in person to validate information.
Reviewed appropriate records to obtain facts about individuals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Created data reports with channel performance and evolution for managerial reporting.
Used statistical software to analyze and process large data sets.
Created graphs and charts detailing data analysis results.
Cleaned and manipulated raw data.
Demonstrated leadership by making improvements to work processes and helping to train others.
08/2012 to 09/2013
Case Management SpecialistJazz Pharmaceuticals – Orlando, FL,
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Participated in case conferences with multi-disciplinary team to discuss family care planning and progression.
Constructed case notes and comprehensive reports for data entry into the N-Focus portal.
Coordinated resources from diverse providers for intervention plans.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Managed logistics for abuse and neglect cases from start to finish.
Protected patient data in alignment with HIPAA privacy protocols.
Advocated for members and families to coordinate care and navigate resources within DHHS system.
Developed appropriate short and long term care plans for at-risk individuals and high-risk families.
Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for children and families.
12/2010 to 06/2012
Director of Social ServicesAscension Health – Anderson, IN,
Implemented social services care plan for each resident and updated plan annually in consultation with resident and family.
Facilitated care meetings with staff, residents and families to verify adherence to care plan and sufficiency of actual everyday care.
Assisted residents in adjustment to new environments and provided counseling for resident and family to assure psychosocial health and contentment.
Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety.
Directed social services department of 68-bed nursing facility.
Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
Advocated for residents in response to stated needs for care quality, food, facilities and resident interactions.
Collaborated with team members to identify and accomplish agency objectives.
Assessed each resident's psychosocial needs.
Education and Training
Expected in 12/2010 to to
Bachelor of Arts: Psychology University of Nebraska - Lincoln - Lincoln, NE GPA:
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