Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile

Executive management professional with Health Care Administration and Public Health experience.Results-oriented, diligent, dynamic and productive health administrator and public health professional with proven successes in individual projects and larger cross-functional teams. Enthusiastic, quick learner with excellent communication skills a creative ability to communicate complex information to both technical and non-technical audiences.Superior technical acuity and broad experience managing multiple health care programs. Seeks a position as as a senior executive health care professional that will utilize public health and health care administration principles to achieve positive health outcomes. Actively involved in all phases of setting up health care programs including expertise in Quality and Patient Safety for performance improvement.

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Negotiations expert
  • Self-motivated
  • Quality Management and Improvement
  • Strategic Planning
  • Risk Management
  • Analytical Skills
  • Operations Management
Core Accomplishments

Project Management:

  • Initiated Fall Prevention Program which resulted in a 30% reduction in falls and increased quality of care and health outcome

Human Resources:

  • Spearheaded new training programs which increased retention by 50%
  • Operations Management:
  • Managed the Quality and Patient Safety department for state hospitals
  • Handled all functions related to Performance Improvement, and laise with corporate compliance

Professional Experience
01/2008 to Current Director of Quality and Patient Safety Dignity Health | Des Moines, IA,
  • Establish, implements, and monitors annual goals, operating capital budgets, and policies/procedures for the quality management program.
  • Designs, directs, conducts and coordinates quality management activities related to performance improvement, patient safety, corporate compliance and licensee/accreditation.
  • Conducts root cause analysis, failure mode and effect analysis, and other risk analysis activities as necessary.
  • Conducts investigations into possible violations of healthcare laws and regulations as required.
  • Spearheaded professional growth and development through participation in educational programs, current literature, inservice meetings, and workshops
  • Reorganized performance improvement processes to reduce fall rates, ventilated associated pneumonia, medication errors and pressure ulcers.
  • Communicates necessary information to departments/services when problems or opportunities to improve patient care, patient safety practices, and/or corporate compliance arise.
  • Developed reports to the governing body in a timely manner and coordinate with Joint Commission, CMS, CARF and other surveys as needed to develop responses in relation to deficiencies.
2001 to 2007 Health Care Administrator Partners Healthcare | City, STATE,
  • Assessed, and oversee the daily operations of Infectious Disease department.
  • Guided and directed the operations of the HIV Programs which include statewide programs for HIV clinical and social services,the provision of medications for the treatment of HIV and other STDs, statewide programs for Housing Opportunities for Persons with AIDS (HOPWA) and HIV/STD.
  • Rollout the planning,development implementation,coordination, monitoring and evaluation of contract performance as related to state and federally funded programs.
  • Manage and assign staff in relation to performance improvement, interviewing, selection, training and mentoring.
  • Oversaw the collection of program data and its analysis in determining program design, delivery and effectiveness.
  • Streamlined the development of policy and procedures for the Ryan White Program and HOPWA.
  • Participated in Medicaid and other healthcare reform initiatives and plans for implementation of relevant state and federal policies
  • Review annual budget reports, strategic business/marketing plans.
  • Reduce cost by effectively developing cost effective strategies to have favorable capitation contracts for social health services.
  • Collaborated with government officials to change policies and increase health outcomes on programs in an effort to improve health systems.
Expected in 2012 M.P.H. Master | Public Health University of Liverpool, Liverpool, GPA:
Expected in 2001 M.S | Health Care Administration Sawyer School of Business, Suffolk University, Boston, MA GPA:

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Resume Overview

School Attended

  • University of Liverpool
  • Sawyer School of Business, Suffolk University

Job Titles Held:

  • Director of Quality and Patient Safety
  • Health Care Administrator


  • M.P.H. Master
  • M.S

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