LiveCareer-Resume

director of quality and clinical affairs resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experience in responsibility and accountability for the management of clinical and regulatory affairs, continuous organizational readiness.

Experience in working collaboratively with internal staff and external customers for facilitation of clinical and regulatory affairs.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
01/2011 to 08/2019 Director of Quality and Clinical Affairs Ascension Health | Garden City, KS,
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Coordinated weekly work schedules for department employees.
  • Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Engaged with other members of community at local events by answering questions and giving informative presentations.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Devised training programs to close gaps in nurse and staffs' competencies.
  • Crafted and initiated development of strategy-based plans, allowing organization to exceed objectives and achieve [Result].
  • Improved medical equipment competencies and care best practices through various ongoing learning options.
  • Improved research-based approaches through participation in research and evidence-based clinical audits.
  • Led and motivated [Number] employees through supervision, training and coaching on duties and daily operational activities.
  • Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
  • Directed daily operations at facility caring for more than [Number] individuals.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive [Type] changes.
  • Supervised administrative staff of [Number] [Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
  • Oversaw clinic financial management, recruitment and human resources.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Worked closely with store manager to maintain day-to-day operations.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Trained pharmacy interns and newly hired technicians.
  • Controlled inventory and supply purchases while negotiating pricing with vendors to save [Number]% in supply costs.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Drove process, efficiency and quality improvements, resulting in [Number]% increase in patient discharge times.
  • Led junior level physicians, nurses, and medical students to deliver quality inpatient, outpatient and surgical patient care.
  • Diversified facility offerings by adding services such as [Name], [Name] and [Name].
  • Led junior level physicians, nurses and medical students to deliver quality inpatient, outpatient and surgical patient care.
  • Improved bed occupancy by [Number]% in [Timeframe].
  • Added more than $[Amount] in revenue between [Year] and [Year].
  • Communicated with patients with compassion while keeping medical information private.
  • Interviewed applicants and made recommendations for new hires.
  • Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
  • Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Facilitated peer-to-peer conflict resolution.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Oversaw [Type] program, and developed and initiated policies and procedures to standardize delivery of care.
  • Oversaw [Type] program and developed and initiated policies and procedures to standardize delivery of care.
  • Promoted capital components of various [Type] rates by identifying and initiating strategies to improve current residential facilities.
  • Oversaw ElderSpine, Complex Spine, and resident education programs to facilitate patient-centered decision making and improve treatment of patients at regional level.
03/2010 to 01/2011 Quality and Clinical Affairs Manager Regional One Health | City, STATE,

Guided negotiations with [Type] regulatory authorities to gain approval for [Area of expertise] clinical trials.

  • Communicated with patients with compassion while keeping medical information private.
  • Led and motivated [Number] employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Facilitated peer-to-peer conflict resolution.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
  • Directed daily operations at facility caring for more than [Number] individuals.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive [Type] changes.
  • Oversaw clinic financial management, recruitment and human resources.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Worked closely with store manager to maintain day-to-day operations.
  • Labeled, stored and packaged products and wrote comprehensible product information leaflets and labels.
  • Updated in-depth trackers of approvals and submissions.
  • Observed and monitored contracts with outside suppliers to deliver regulatory support.
  • Planned and oversaw product trials and regulatory inspections.
  • Oversaw and coordinated development of annual reports.
  • Liaised with contacts such as pharmaceutical companies.
  • Used variety of specialist computer applications, including [Software] and [Software] and provided advice about regulations to manufacturers and scientists.
  • Development and updated [Area of expertise] brochures.
  • Provided strategic regulatory input to internal and external stakeholders in compliance with FDA regulations.
  • Provided technical review of data or reports to ensure scientific rigor, accuracy and clarity.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Supervised [Number] staff members and provided periodic performance evaluations.
  • Oversaw daily activities and interactions with patients.
  • Interviewed applicants and made recommendations for new hires.
  • Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
  • Coordinated weekly work schedules for department employees.
  • Liaised between patients and physicians, initiating discussions regarding care.
  • Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance.
  • Provided clinical oversight for over [Number] patients.
  • Supervised daily operations of [Number] physician practice, overseeing [Number] staff members across all departments.
  • Spearheaded clinical training and orientation for newly hired staff and university students.
  • Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
  • Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
  • Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
  • Trained staff nurses in medical office procedures to standardize quality of care.
  • Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
  • Created onboarding program for new staff members, training in customer service and billing procedures.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Devised training programs to close gaps in nurse and staffs' competencies.
  • Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
  • Supervised [Number]-person clinic catering to approximately [Number] patients per day with spine issues.
  • Maintained cleanliness of medical, storage and common area rooms.
  • Established standards for selection, promotion and termination of staff.
  • Monitored and tracked medication of patients and maintained medical equipment.
  • Administered financial operations and handled budget development, expenditure authorization, accounting and financial reporting.
  • Administered financial operations, budget development, expenditure authorization, accounting, service rate pricing and financial reporting.
  • Supported medical director in development and marketing of new healthcare services.
  • Implemented methods to reduce overhead and increase productivity, cutting monthly costs by [Number]%.
  • Employed data security methods to keep patient information confidential when reviewing clinic records.
  • Improved medical equipment competencies and care best practices through various ongoing learning options.
05/2006 to 03/2010 Registered Nurse Manager Regional One Health, Patient Financial Services | City, STATE,
  • Oversaw patient immunizations against communicative diseases, supporting nurses through vaccine-specific training and supervising administration.
  • Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams for [Type] facility with more than [Number] beds.
  • Educated patients about treatment care plans.
  • Managed over [Number] nursing staff and [Number] assistants caring for [Type] patients.
  • Identified physical, emotional and social needs of patients during daily planning and addressed critical issues immediately.
  • Provided patients and loved ones with information about conditions, treatments, possible outcomes and at-home care.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Improved patient outcomes through peer groups and facilitating continuing education.
  • Oversaw nursing operations for [Number]-bed [Type] unit with staff of [Number].
  • Completed comprehensive physical evaluations to prioritize treatments and make effective nursing assignments.
  • Oversaw primary care, case management and medication management.
  • Successfully recruited LPNs and RNs in highly competitive market.
  • Memorized and responded to crises codes.
  • Led team in delivering care services promoting optimal resident health.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Administered medications, tracked dosages and documented patient conditions.
  • Treated patients suffering from chronic and acute asthma, seizure disorders and pneumonia.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Assessed patients' response to treatment and suggested ways to combat side effects.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Coordinated and evaluated interdisciplinary care for patients.
  • Monitored and managed various treatment and care interventions.
  • Led [Type] support groups, [Type] education sessions and coaching programs.
  • Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
  • Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
  • Counseled caregivers and families on end-of-life planning and educated on patient care options.
  • Delivered high-quality nursing care to patients on [Number]-bed medical-surgical unit.
  • Maintained optimal ventilator settings and operations to meet patient care needs.
  • Coordinated and managed care for patients undergoing myocardial infarction screening and anticoagulation therapies.
  • Set up trays, supplies and sterile fields for office procedures.
  • Reached out to patients to convey lab results and provide care instructions.
  • Completed thorough and accurate documentation of care in full compliance with [Type] standards.
  • Planned treatments and carried out physical and pharmacological interventions.
  • Promoted self-advocacy in patients to aid in mitigating family and healthcare-provider relationships throughout treatment.
  • Offered exceptional care to every patient in [Type] unit by handling duties such as wound care and feeding needs.
  • Established [Type] program to achieve [Result] and enhance overall [Type] operations.
  • Assigned case managers to monitor progress of patients after discharge.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Inserted and managed central, arterial and PICC lines.
  • Supervised ancillary staff of [Number] on-call nurses by scheduling shifts, delegating assignments and monitoring quality of care.
  • Completed and maintained personal Performance-Based Development System (PBDS) standards to show consistent clinical competency and sound judgment.
  • Oversaw efficient nursing operations in [Number]-bed long-term care unit.
Education and Training
Expected in 05/2007 Bachelor of Science | Nursing University of Memphis, Memphis, TN GPA:
Expected in 05/1989 Diploma | Nursing Methodist Hospital School of Nursing, Memphis, TN GPA:

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Resume Overview

School Attended

  • University of Memphis
  • Methodist Hospital School of Nursing

Job Titles Held:

  • Director of Quality and Clinical Affairs
  • Quality and Clinical Affairs Manager
  • Registered Nurse Manager

Degrees

  • Bachelor of Science
  • Diploma

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