director of property management resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced, detail-oriented and organized Manager effective at managing personnel, property and special projects. Dedicated to utilizing education, work and life experience to maximize efficiencies, promote productivity and foster a team atmosphere.
Skills
Microsoft Office Suite
Tenant Turner, Z-Inspector
Property Meld Maintenance Software
ADP Workforce
Development of Policies and Procedures
Solution Development and Optimization
Verbal and Written Communication
Personnel Management
Office & Property Management
Work History
Director of Property Management , 03/2012 to Current Highwoods Properties – Glen Allen, VA,
Manage and support team of 11, including payroll, weekly meetings to provide support for escalating issues within property portfolio, interoffice conflict management, annual reviews and disciplinary actions, hiring and training.
Utilize multitude of software platforms to manage the operations and team needs. I
Address escalated issues with owners, tenants and vendors in written, phone and face to face communications within 650 door portfolio. Determine when to involve Designated Broker and legal guidance as necessary.
Produce weekly KPI reports for a variety of metrics including, but not limited to, percentage of live calls taken, vacancy rates, move out turn rates, timely and accurate dispatch and follow up of maintenance requests, process time of new applications, speed at which agents conduct move out reports, speed at which move out reports are processed.
Respond to Secondary Request for Disposition Review as submitted by prior tenants; reviewing the move out reports, the work done on the home, the charges and invoices assessed to the outgoing tenant, reviewing move in pictures addressing if charges were assessed correctly or if adjustments are needed. Formulate written response.
Run daily team/scheduling meetings. Run weekly operations meetings and follow up on any issues that required take away resolutions.
Maintain required education for licensing.
Second year Representative for company as acting secretary on Board of Directors for local Chapter of National Association of Residential Property Managers (NARPM).
Prior to Director of Property Management promotion (2017) worked in all facets of company starting at Front desk 10 years ago, promoting to Office Manager, then Property Manager/Maintenance manager and also acting as the primary back up to Trust Accountant. Familiar with all aspects of billables, payables, entering and moving out new tenants, cutting checks to owners/tenants and vendor both via ACH & hard checks. Current primary back up for the Property Managers, Leasing Director and Trust Accountant when out of office.
UI Specialist, 10/2011 to 02/2012 Acuren – Williston, ND,
Assisted claimants in filing of basic and complex UI claims, troubleshooting claim issues and provided timely, accurate and high-quality customer service to claimants by answering questions regarding their claims, laws affecting their claims and issues preventing payment on their claim.
Met full production numbers one month into the sixth month probation period despite a shortened training course.
Met adherence numbers in regards to time on phone, number of calls taken and number of errors.
Utilized Microsoft Office suite, Outlook and DOS based programming on multiple screens to complete daily work assignments and job responsibilities.
Regional Operations Manager, 05/2002 to 07/2011 Action Courier/CSA Delivery Inc – City, STATE,
Responsible for daily operation of upwards of 3000 routes and on-demand stops daily in three state region.
High level customer service: Responsible for new route development, high level service issues, submission of RFP’s for new business requests.
Responsible for HR tasks including hiring and terminating employees and independent contractors, annual reviews of staff and attendance at dispute hearings/audits with State Comp Fund and EDD as well as Labor Commission hearings.
Developed processes to save on costs and prevent losses while launching three service areas from ground up; including locating space to lease, and overseeing customer conversions
Preparation includes, but is not limited to; setting up computer systems and scanning technology, creation and distribution of all training materials and route materials, conducting driver meetings and hiring of contract and employee staff.
Responsible for high level reporting of profit and loss associated with services to both the company and customer and strategic planning of staffing based on those numbers.
Developed the Business Recovery Plan as well as the Disaster Recovery Procedures for company-wide use.
Created the base document used in all major Request for Proposals submitted to potential clients.
Corrections Counselor/Residential Services Monitor, 04/2000 to 05/2002 Washington County Community Corrections – City, STATE,
RSM: Secured corrections facility by checking inmates in and out of center on approved passes.
Conducted personal searches of property and person to look for contraband.
Monitored inmates on the floor and enforced Center rules.
Wrote disciplinary reports for inmate’s files.
Assisted in arrests and returns to higher security facility.
Promoted to Corrections Counselor in 04/2001.
Corrections counselor: Managed caseload of 25-32 adult offenders.
Conducting intake interviews and creating case plans that addressed court orders and probation/parole requirements.
Granted social and employment passes based on court ordered stipulations and behavioral reports while staying at Center.
Wrote disciplinary and Return to Jail reports as required.
Referred offenders to drug and other treatment programs as well as assisted in employment and housing searches.
Taught several classes including, Franklin Reality, a cognitive skills based course.
Facilitated a women’s group focusing on creating and fostering coping skills, and the department’s Voice Recognition program for offenders eligible for House Arrest.
Education
Bachelor of Applied Science: Psychology, Expected in 05/1997 to University of Puget Sound - Tacoma, WA, GPA:
Minored in Sociology
Member of Gamma Phi Beta. Served as Asst. Treasurer, Treasurer and Sr. Class Representative
Affiliations
Member of Gamma Phi Beta Sorority. Served as Asst. Treasurer, Treasurer and Sr. Class Representative during college career.
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