Recognized throughout career for being an accomplished professional with over 15 years of in-depth knowledge of program management with the ability to deliver mission-critical results with significantly increasing operational efficiency within the non- for- profit sector. Demonstrating abilities with directing multiple social service programs, staff development, clinical management and crisis intervention, and creating positive results. Possess the ability to motivate and direct others in a supportive, cooperative team environment. Excellent communication skills both written and verbal.
Skills
Team Leadership
Excel in Departmental Operations Management
Program Development
Quality improvement
Expense Control
Facility management
Conflict and dispute resolution
Family education
Client assessment and analysis
Crisis Intervention
Community outreach and service
Staff development and Retention
Counseling and coaching
Recruitment and Selection
Experience
03/2014 to Current
Director of ProgramsRes-Care, Inc. – Brownwood, TX,
Spearhead efficient and effective operations within a foster care environment. Providing leadership for 100+ employees with no less than 40 direct reports.
Accountable for program fiscal budget. ensuring financial stability for agency program sites by achieving census.
Ensure weekly and monthly direct and indirect supervision of program staff.
Promote team building, staff development and retention while providing mentorship.
Accountable for program census and retention, maintaining at 80%-98% within an 3.5 year span. Oversight of approval/assessments for new client intake.
Spearheaded development of new mentoring program resulting in the increase of youth female client moral, self-esteem and building of self-sufficiency.
Contribute to the development and implementation of policy and procedures, ensuring compliance with the Department of children and family Services standards (DCFS) and the safety of all children and staff.
Serve as the primary liaison to DCFS, service providers and community partners to support and promote programs.
Coordinate HR functions, hire selection, approve employee payroll submission and employee earn leave and annual performance evaluations.
08/2013 to 07/2014
Independent ContractorBluehalo – Colorado Springs, CO,
Provided services within the social service industry such as but not limited to:
Provided quality managerial services within the social service profession, incorporated organizational change; coordinating procedures to meet the demands of assigned agencies and federal guidelines.
Incorporated effective methods to ensure efficiency within all programs; provided staff supervision, training and development, Served as community representative, provided crisis intervention and conflict resolution.
02/2006 to 06/2013
Program ManagerHca – Dickson, TN,
Provided clinical supervision and crisis intervention within a homeless Veteran Transitional Housing Program.
Developed and implemented program policy and procedures, ensuring federal guidelines were incorporated within the program structure.
Devised community outreach & recruitment plan, maintaining program census at 85%-100%.
Conducted clinical assessment screenings, providing final determination of client intake.
Completed yearly renewal for Federal Grant Funding.
Serve as liaison among community partners.
Prepared annual written performance appraisals.
Coordinated HR functions, recruitment and selection, employee payroll submission, approve/track employee earn leave, and developed and implemented monthly employee scheduling.
Managed family and community development programs, providing counseling, identified and developed resources to promote self-sufficiency.
Liaison of four programs within the organization and the community.
Performed quarterly and semi-annual audits within multiple programs.
01/2005 to 01/2007
Independent ContractorDelta-T-Group – City, STATE,
Provided services within the social service industry such as but not limited to:
Provided quality managerial services within the social service profession, incorporated organizational change; coordinating procedures to meet the demands of assigned agencies and federal guidelines.
Incorporated effective methods to ensure efficiency within all programs; provided staff supervision, training and development, Served as community representative, provided crisis intervention and conflict resolution.
01/2003 to 01/2005
Program DirectorWestside Holistic Family Services – City, STATE,
Directed departments within the traditional; home of relative, adoption, and licensing units within a foster care environment.
Ensured efficient program operations by implementing corrective action plan to secure Illinois Department of Children and Family Services (DCFS) compliance.
Spearheaded process in achieving Council on Accreditation for the Foster Care Department, meeting state mandates.
Provided clinical supervision, assisting with development and approving staffing reports and client service plans completed monthly and yearly census reports, mandated by (DCFS) and Cook County Courts.
Managed the coordination of services provided by multiple rehabilitative agencies, ensuring appropriate services were being provided.
Education and Training
Expected in
Masters of Arts: Industrial/Organizational Psychology Roosevelt University - Chicago, Illinois GPA: Industrial/Organizational Psychology
Expected in
Bachelor of Arts: Industrial/Organizational Psychology Wilberforce University - Wilberforce, Ohio GPA: Industrial/Organizational Psychology
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