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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Recognized throughout career for being an accomplished professional with over 15 years of in-depth knowledge of program management with the ability to deliver mission-critical results with significantly increasing operational efficiency within the non- for- profit sector. Demonstrating abilities with directing multiple social service programs, staff development, clinical management and crisis intervention, and creating positive results. Possess the ability to motivate and direct others in a supportive, cooperative team environment. Excellent communication skills both written and verbal.
 
 

Skills

  • Team Leadership 
  • Excel in Departmental Operations Management
  • Program Development
  • Quality improvement
  • Expense Control
  • Facility management
  • Conflict and dispute resolution
  • Family education
  • Client assessment and analysis
  • Crisis Intervention
  • Community outreach and service
  • Staff development and Retention
  • Counseling and coaching
  • Recruitment and Selection
Experience
03/2014 to Current
Director of Programs Res-Care, Inc. Brownwood, TX,
  • Spearhead efficient and effective operations within a foster care environment. Providing leadership for 100+ employees with no less than 40 direct reports.
  • Accountable for program fiscal budget. ensuring financial stability for  agency program sites by achieving census.
  • Ensure weekly and monthly direct and indirect supervision of program staff.
  • Promote team building, staff development and retention while providing mentorship.
  • Accountable for program census and retention, maintaining at 80%-98% within an 3.5 year span. Oversight of approval/assessments for new client intake. 
  • Spearheaded development of new mentoring program resulting in the increase of youth female client moral, self-esteem and building of self-sufficiency. 
  • Contribute to the development and implementation of policy and procedures, ensuring compliance with the Department of children and family Services standards (DCFS) and the safety of all children and staff.
  • Serve as the primary liaison to DCFS, service providers and community partners to support and promote programs.
  • Coordinate HR functions, hire selection, approve employee payroll submission and employee earn leave and annual performance evaluations.  
08/2013 to 07/2014
Independent Contractor Bluehalo Colorado Springs, CO,
  • Provided services within the social service industry such as but not limited to: Provided quality managerial services within the social service profession, incorporated organizational change; coordinating procedures to meet the demands of assigned agencies and federal guidelines.
  • Incorporated effective methods to ensure efficiency within all programs; provided staff supervision, training and development, Served as community representative, provided crisis intervention and conflict resolution.
02/2006 to 06/2013
Program Manager Hca Dickson, TN,
  • Provided clinical supervision and crisis intervention within a homeless Veteran Transitional Housing Program.
  • Developed and implemented program policy and procedures, ensuring federal guidelines were incorporated within the program structure.
  • Devised community outreach & recruitment plan, maintaining program census at 85%-100%.
  • Conducted clinical assessment screenings, providing final determination of client intake.
  • Completed yearly renewal for Federal Grant Funding.
  • Serve as liaison among community partners.
  • Prepared annual written performance appraisals.
  • Coordinated HR functions, recruitment and selection, employee payroll submission, approve/track employee earn leave, and developed and implemented monthly employee scheduling.
  • Managed family and community development programs, providing counseling, identified and developed resources to promote self-sufficiency.
  • Liaison of four programs within the organization and the community.
  • Performed quarterly and semi-annual audits within multiple programs.
01/2005 to 01/2007
Independent Contractor Delta-T-Group City, STATE,
  • Provided services within the social service industry such as but not limited to: Provided quality managerial services within the social service profession, incorporated organizational change; coordinating procedures to meet the demands of assigned agencies and federal guidelines.
  • Incorporated effective methods to ensure efficiency within all programs; provided staff supervision, training and development, Served as community representative, provided crisis intervention and conflict resolution.
01/2003 to 01/2005
Program Director Westside Holistic Family Services City, STATE,
  • Directed departments within the traditional; home of relative, adoption, and licensing units within a foster care environment.
  • Ensured efficient program operations by implementing corrective action plan to secure Illinois Department of Children and Family Services (DCFS) compliance.
  • Spearheaded process in achieving Council on Accreditation for the Foster Care Department, meeting state mandates.
  • Provided clinical supervision, assisting with development and approving staffing reports and client service plans completed monthly and yearly census reports, mandated by (DCFS) and Cook County Courts.
  • Managed the coordination of services provided by multiple rehabilitative agencies, ensuring appropriate services were being provided.
Education and Training
Expected in
Masters of Arts: Industrial/Organizational Psychology
Roosevelt University - Chicago, Illinois
GPA:
Industrial/Organizational Psychology
Expected in
Bachelor of Arts: Industrial/Organizational Psychology
Wilberforce University - Wilberforce, Ohio
GPA:
Industrial/Organizational Psychology
Certifications/Technical Skills
Illinois Child Welfare Licensure,CERAP,402 licensing certification,SACWIS,
HMIS,Tracker
Affiliations
Northern Region Utilization review board
Northern Region CQI Collaborative
DCFS Joliet Action Team

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Resume Overview

School Attended

  • Roosevelt University
  • Wilberforce University

Job Titles Held:

  • Director of Programs
  • Independent Contractor
  • Program Manager
  • Independent Contractor
  • Program Director

Degrees

  • Masters of Arts
  • Bachelor of Arts

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