Director of Professional Services Resume Example
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DIRECTOR OF PROFESSIONAL SERVICES
Highlights
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Accomplishments
- NC Children's Promise, Duke Golf Classic, Ronald McDonald House, Carolina Meadows, Duke Oncology, Animal Protection Society, Living Arts College Mentoring Program, Rhodesian Ridgeback Rescue, National Heart Association, Dialysis Association, Owner and administrator to several Facebook groups that use humor and comradery to help with debilitating illnesses, currently training service and therapy animals for the handicapped.
- 5.
Experience
Director of Professional Services
January 2015 to January 2015Riskalyze － Austin , TX
January 2015 to January 2015Riskalyze － Austin , TX
- Hired to bring the Professional Services Department up to date with federal reporting, record keeping while providing students with employment and creating solid business relationships with employers to provide students with part time and full time employment and internships.
- Responsible for maintaining and building strong relationships with the local communities while creating a data base of employers for students.
- Key Results: Supported student growth to achieve their goals and objectives.
- Provided accurate record keeping for several college accreditation organizations.
- Organized quarterly career activities, trips, job fairs and events.
- Successfully engaged community support for college events by dedicating their time, resources and knowledge to prepare the students for their prospective careers.
- Marketed, developed and coached students for career opportunities.
- Provided an open door policy to ensure students, staff and faculty received information unlimited to contract negotiation, labor law guidelines and business etiquette.
- Completed all graduation packages and conference information for students and VP of the college.
- Conducted exit interviews and new student orientation.
- Maintained multiple large ongoing projects at the same time with outstanding success.
- Strong relationships with the community resulted in gifts for students of over $5000.00 for Professional Development Day prizes.
- Advised students of salary expectations, project costs and contacts for freelance projects.
- Maintained departmental budgets and precise records for upcoming events, travel and career events.
Human Resources Generalist
January 2009 to January 2016American Axle & Manufacturing － Oxford , MI
January 2009 to January 2016American Axle & Manufacturing － Oxford , MI
- Worked with a number of Fortune 500 companies, universities and new business startups to create Human Resources Departments and new business development.
- Provided extensive background in all HR generalist and executive affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits, wage and salary review, created bonus and incentive compensation, HR records management, HR policies development and legal compliance.
- Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.
- Key Results: Created social networking plans for Talent Acquisition and recruitment strategies.
- Recruited administrative, light industrial, medical and technical talent for a diverse client base.
- Performed administrative, accounting, billing and collection duties.
- Responsible for budgets, forecasting, payroll, accounts payable and receivable.
- Marketed and developed new business.
- Provided care and administrative support to geriatric and terminally ill clients.
- Organized grass root political campaigns for NARAL.
- Flew right and left seat ferrying aircrafts to various locations.
- Human Resources partner onsite to a mid-sized perfume & cosmetics company, maintained 500 temporary positions with limited notification.
- Recruited medical talent for the medical community.
- Recruited and maintained FDA compliance for the largest tobacco company.
- Recruited, marketed, trained and maintained staff for the nation's largest distributor of consumer fireworks and sparklers, established benchmark for safety, customer satisfaction, innovation and quality in the fireworks industry.
- Provided recruited and provided payrolling services for integrative security systems.
- Worked with the oldest retail organization to provide call center credit department with each new location.
- Created partnership with medical diagnostic organization to maintain and train for all open positions on 1st, 2nd, and 3rd shifts.
- Provided outstanding customer service, maintained compliance for OSHA, ADAAA, ADEA, WC, FMLA, FDA, FLSA as well as ensured compliance with all state, federal and local laws.
- Provided consultative compensation business partner to client groups on job offers, promotions, job evaluation and classification, labor market data analysis and interpretation, career path development, internal equity analysis, Fair Labor Standards Act issues (US), pay policy development and interpretation.
- Researched global compensation in preparing annual base and incentive compensation budget recommendations based on research and modeling results, market and economic projections and business feasibility.
- Collaborated with federal O*NET project to research industry salaries, bonus and incentives while in the administration of focal salary planning, system and tool set-up, testing, audit and communication.
- Created and updated job descriptions for new and existing jobs as necessary.
- Created wage and incentive programs, job offers according to skill set and experience as well as benefit reviews.
- Provided professional consultations, created and reported metrics while performed ongoing analysis of job positions.
- Conducted salary survey both internally and externally, supervised and conducted annual performance reviews and merit increase process.
- Complete knowledge of state and federal laws relating to employees' compensation and benefits plans.
Research Associate
January 2008 to January 2011Dartmouth College － Hanover , NH
January 2008 to January 2011Dartmouth College － Hanover , NH
- Worked with a number of departments as needed to complete difficult projects before the funding and deadlines expired.
- Adaptable Talent Acquisition Coordinator with a wide array of experience in the talent acquisition arena of human resources management.
- Knowledge of best practices regarding recruitment, orientation, interviewing, wages, salaries, benefits, incentives, on boarding, training and hiring.
- Focused on the organization of recruiting events such as open houses, job fairs and charity events while maintaining budgets.
- Key Results: Conducted and managed social research programs and field service studies.
- Provided coaching, orientation, interviewing and hiring while consistently recruiting new staff associates.
- Focusing on the organization of recruiting events such as open houses, job fairs and interview days.
- Responsible for Recruitment Activities, Interview Scheduling, Hiring Processes, Background Checks, Event Coordination, Resume Reviews, Customer Service, Data Entry Provided accurate record keeping and detailed information for ongoing research projects.
- Reviewed and researched FDA compliance and regulations for The Shep's Center and the University of North Carolina.
- Event planning and fundraising for North Carolina Children's Promise.
- Responsible for all aspects of recruitment for over 500+ volunteers, temporary and permanent professionals.
- Provided Administrative support to the Vice-Chancellor.
- Organized, trained staffed off over 100 students and full time employees in the academic book store on campus.
- Performed research and maintained studies on existing and proposed compensation programs, analyzed compensation programs, wage and reviews, completed impact studies and analysis for developing cost to determine impact of salary and incentive plan changes.
- Conducted market research for strategic, financial, and operational planning initiatives by participating in published surveys and analyzing and interpreting compensation survey results.
- Conducted studies on the childhood obesity.
President/Manager
January 1994 to January 2009PeopleTree Staffing Solutions － City , STATE
January 1994 to January 2009PeopleTree Staffing Solutions － City , STATE
- Opened new company, guiding the startup and management of a full spectrum of HR consulting firm operations, systems and programs.
- Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; Develop orientation, training and incentive programs.
- Managed leave-of-absence programs and personnel records.
- Administered benefits enrollment and programs, HR budget administration, Responsible for all HR Generalist and HR executive workplace issues.
- Created brand with an impeccable reputation for quality, commitment and high ethics.
- Key Results: Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
- Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
- Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.
- Negotiated hundreds of salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.
- Provided strict OSHA enforcement, created policy and trained managers and associates on procedures to follow in case of injury.
- Created workers' compensation program and maintained full compliance.
- Instituted preferred.
- Reduced benefits costs by 75% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
- Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
- Revised job descriptions across all levels and 50+ categories.
- Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.
- Provided strategic planning and marketing for business development and applicant recruitment.
- Recruited entry level, light industrial, administrative, scientific, medical and technical personnel.
- Maintained compliance with federal, state and local governmental agencies.
- Created and managed company website, organized trade shows and job fairs.
- Maintained payroll, accounts payable, receivable, P&L statements, general ledger, forecasted and maintained budgets with strict emphasis on payroll, incentive bonuses, benefits, WC, general liability, employer and employee taxes.
- Created and managed database, including reconciling payments, invoicing customers, WC, payroll and statutory taxes.
- Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
- Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.
- Immediately created multimillion organization by creating team work, offering incentives, maintaining solid community support and provided the highest caliper of talent.
- Excellent ESC/FICA/WC rates due to documentation and working with insurance companies and employees.
- Provided outstanding service for medical, scientific, pharmaceutical, medical diagnostics, trades, industrial, administrative and technical talent for national and international corporations.
- Provided safety tours and inspections to all client companies.
- Manage the company's analysis and participation in executive, benchmark and sales compensation surveys.
- Develop and conduct in depth statistical analysis and modeling scenarios to forecast plan cost and compensation delivery.
- Manage a complex incentive plans, analyzed and forecasted wages for retention.
Staff Assistant/Physician Liaison
January 1992 to January 1994Duke University And Health Systems － City , STATE
January 1992 to January 1994Duke University And Health Systems － City , STATE
- Managed day to day operations and employees in the Department of Cardiology.
- Liaison between administrative staff, referring physicians and hospital administration.
- Recruited medical and administrative staff.
- Created patient support system between referring physicians and office staff.
- Managed physician referral program.
- Created department brochure for distribution to patients and referring MD's, maintained statistical reports to implement automated filing, data collection and computer systems.
- Maximized services through scheduling and technology advancements.
- Key Results: Played a key role in the drafting and developing promotional materials for the department.
- Created the template for marketing materials to prospective faculty that continues to be used as a principal information document for recruitment.
- Consistently dealt with confidential information and services; maintained the highest standard of discretion when handling caseloads concerning staff, faculty, patients and students.
- Responsible for complex international travel arrangements, accurate expense reporting.
- Visa, Passport and other document preparation.
- Quarterly cross-functional corporate Senior Executive Admin meetings, a forum for exchange of best practices, organizational knowledge and business process improvements.
- Monthly meetings with admin team to discuss best practices, organizational updates and address concerns.
- Mentor to several administrative support personnel.
- Coordinated monthly and Annual Cardiologists Conferences.
- Coordinated weekly staff meetings - prepared agenda, managed presentations, set up conference call and sent high level minutes and action items following staff.
Education
B.S : Political ScienceUniversity of North Carolina － City, StatePolitical Science
Flight Guest, Raleigh, NC Private Pilot
PHR (Professional in Human Resources), SHRM-SCP Certification in progress.St. Mary's College － City, State
Skills
academic, accounting, accounts payable, accounts payable and receivable, ADA, administrative, Administrative support, ADP, ADR, Analyst, Benefits, Benefits Administration, billing, book, brochure, budgets, budget, business development, business process, call center, Cardiology, coaching, Conferences, conflict resolution, consulting, contract negotiation, credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, databases, data base, database, delivery, Detail-oriented, documentation, drafting, driving, Employee Relations, equity, Event Coordination, Event planning, senior management, expense reporting, filing, financial, fireworks, forecasting, freelance, functional, fundraising, general ledger, Hiring, HRIS, human resources management, Human Resources, HR, innovation, insurance, interpretation, invoicing, teambuilding, Law, legal compliance, Management Skills, market data analysis, market research, marketing, market, marketing materials, Mediation, meetings, Mentor, Access, Excel, exchange, Microsoft Office, office, Outlook Express, PowerPoint, Publisher, win, Microsoft Windows, Microsoft Word, modeling, multi-tasking, negotiating, Enterprise, networking, new business development, office administration, Organizational Development, organizational, Payroll, peak, PeopleSoft, performance reviews, Performance Management, personnel, Policies, policy development, presentations, problem solving skills, Processes, progress, Project Management, promotional materials, quality, reconciling, record keeping, Recruitment, recruiting, reporting, research, retail, safety, sales, Scheduling, scientific, staff development, statistical analysis, strategic, strategic planning and development, strategic planning and marketing, Structured, supervisor, supervisory, Supervision, surveys, taxes, teamwork, team work, trade shows, travel arrangements, verbal communication skills, website, Excellent written
Additional Information
- Awards and Achievements Received awards seven times for Top Producer, six times for Divisional Employee of the Month and Rookie of the Year, Employee of The Year. Received additional distinction for customer service support, recognition and honors from Who's Who Among Woman in Business, Private Pilot License.
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Resume Overview
School Attended
- University of North Carolina
- St. Mary's College
Job Titles Held:
- Director of Professional Services
- Human Resources Generalist
- Research Associate
- President/Manager
- Staff Assistant/Physician Liaison
Degrees
- B.S : Political Science
Flight Guest, Raleigh, NC Private Pilot PHR (Professional in Human Resources), SHRM-SCP Certification in progress.
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