Healthcare professional with proficient skills in physician operations management, resource utilization and relationship building. Highly skilled at managing day-to-day hospital operations and managing the daily functions of the Emergency Department and Hospitalist programs within the healthcare facility. Proven success at guiding and working with diverse audiences which include C-Suite executives.
Director of Physician Relations, 02/2013 to 01/2014 Hospital Care Consultants/Emergency Staffing Solutions Facility ER and Hospitalist Management Company – Dallas, Texas
Responsible and accountable for the overall planning, development, coordination, implementation, management and performance of all physician relations programs at all 67 facilities within the HCC network.
Development and implementation of a strategic physician referral program with the goal of developing and maintaining strong relationships between HCC physicians and the local community.
Director of Physician Relations is responsible for making sure quality standards are being met along with implementing Performance Improvement Indicators for both Physicians and mid-level clinicians.
Reviewing and assessment of Monthly quality control reports, patient satisfaction surveys, and physician feedback reports.
Responsible for Physician and mid-level training and development.
Other responsibilities include ongoing evaluation of physician referral program and working in conjunction with Chief Medical Officer, Chief Operations Officer to guarantee coordination and all program goals are achieved.
Identify and communicate priorities, timelines and accountabilities to ensure efficient use of resources and to promote a productive work environment.
Work with senior management to define performance goals for physician staff and mid-levels.
Physician Relations Coordinator/ Medical Staff Services Coordinator, 04/2012 to 02/2013 Hospital Care Consultants/ Emergency Staffing Solutions – Dallas, Texas
67 Facility ER and Hospitalist Management Company Responsible for directing the team and providing management for the Medical Staff Services Department and the Medical Staff organization as they relate to professional credentialing, peer review, and development of Medical Staff leadership.
Oversee the medical staff services and physician services for 67 healthcare facilities contracted within the HCC network.
Serves as an essential link between hospital management and the Medical Staff to promote and enhance good communications and positive working relationship with the Medical Staff.
Ensures departmental compliance with accrediting and regulatory agencies (Joint Commission, CMS, and State Licensing Boards).
Process Improvement team member.
New hospital startup team member Responsible for the development and maintenance of Medical Staff documents that support a self-governed Medical Staff.
Efficiently manages finances and resources, promotes teamwork and customer satisfaction, and integrate the department services into the organization's overall plan for the delivery of care and service.
Provides on-going management and oversight of the Medical Staff Services functions; including the credentialing process for appointment and reappointment of licensed independent practitioners appointed to the Medical Staff.
Office Manager Physician Practice Manager, 11/2011 to 04/2012 Hendrick Medical Center – Abilene, Texas
Manage the offices front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
Conduct supply purchasing.
Report monthly productivity results to providers and staff.
Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits in order to influence profitability.
Serve as an active participant on performance improvement committee.
Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
Communicate budget and variance information to professional staff.
Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
Admissions Admitting Representative II, 06/2011 to 11/2011 Hendrick Medical Center – Abilene, Texas
Customer service satisfaction ICD-9/ CPT codes Administer Pre-admission testing Collections for Hendrick Medical Center Insurance benefits verification Collections for Hendrick Anesthesia Network Day surgery schedule preparation.
Master of Science: Clinical Practice Management, 1 2014 Texas Tech University School of Allied Health Sciences - Lubbock, TX Clinical Practice Management
Bachelor of Business Administration: 1 2011 MSCPM- TTUHSC School of Allied Health Sciences
Abilene Christian University - Abilene, TX
BBA-COBA School of Business
Management- AACSB Accredited School of Business -
American College of Healthcare Executives/ North Texas Chapter
Medical Group Management Association/ American College of Medical Practice Executives
Future Business Leaders of America
Abilene Christian University football team (2006-2010)