Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Human Resources Professional with over 18 years of management and executive level experience including strategic organizational development, board level consultation on HR issues. Demonstrated implementation of corporate-wide initiatives with a hands- on management style that encourages a positive culture while fostering fun, dynamic work environments.

Work History
Director of People & Culture, 02/2020 - 06/2020
Kimpton Hotels Atlanta, GA,
  • Member of the Executive Team, built consultative and collaborative & coaching relationships with Senior Leadership.
  • Lead the development exercises and training for senior level leadership as well as the efforts of professional development, performance management, organizational structure and culture for the company.
  • Managed (3) direct reports, Human Resources Manager, Manager of Talent and the HR Coordinator, with directives related to compliance, recruitment, benefits, employee relations, culture building of fairness and integrity.
  • Worked with Department Heads on developing KPI's, clear management goals and devised systems to track results to align with company goals.
  • Maintained compliance in 6 states (CA, GA, NY, MA, CT, NC) and 3 countries (US, Canada, Japan).
Director of Human Resources, 08/2015 - 02/2020
Deanwood Rehabilitation And Wellness Center Benning, DC,
  • Strategic planning of opening new properties, required human capital, intentional culture development and mitigating risk.
  • Developed, designed and implemented a compensation system, including job evaluation, performance review with scorecards, revised pay ranges and market assessment strategy for all employees/job titles. Led the compensation strategy and data accumulation to make pay competitive, fair, legal and rewarding for all employees.
  • Instrumental in developing policies, procedures, training and performance development across 21 properties located in a multi-state environment (CA, NV, AZ). Frequently traveled to each state for training, disciplinary processes and other related HR duties.
  • Led the transition from using a PEO provider to in-house HRIS and payroll system utilizing ADP Workforce Now. Estimated annual savings of $45,000.
  • Conducted investigations, consulted executive team and recommended disciplinary actions, coaching, terminations and other actions.
  • Oversaw talent acquisition and onboarding program.
  • Maintained and ensured company legal compliance with all local, state and federal laws, in addition to establishing organizational standards and policies.
  • Represented the organization at legal hearings, EEOC Claims and Fair Labor & Housing claims resulting in no financial payouts under my tenure.
  • Planed employee recognition programs, editor of the monthly newsletter and social media for HR branding.
  • Managed 1 direct report; HR Administrative Assistant.
Director of Operations & Human Resources, 04/2008 - 07/2015
Bkd, Llp Fort Smith, AR,

Started as a part-time employee while maintaining my full time job. in the beginning, this small startup inspection company only had 3 employees and so I was hired to help with all the Administration, Operations, Accounting and Human Resources functions until going full-time in December 2010.

  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Applied problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Researched processes to improve operations, target current business conditions and forecast needs.
  • Acted as the point person for financial audits, safety audits, OSHA and Human Resources.
  • Oversaw & directed all human resource functions; partnered on operational tasks with the President and Vice President.
  • Developed Policies and the Employee Handbook; trained and notified employees as changes were introduced.
  • Processed Payroll on Paychex and Quickbooks.
  • AR/AP utilizing Quickbooks
  • Oversight of compensation, benefits, employee relations and recruiting.
  • Applied for certifications through the state and government for possession of nuclear testing sources.
  • Managed employee safety and health program.
  • Recruited critical hires through associations for Level 2 & 3 inspectors and verified credentials and training..
  • Facilitated expansion planning and talent acquisition to second location in Oklahoma with 125+ employees.
Human Resources Manager, 09/2006 - 08/2010
Vancouver Eye Care, P.S. City, STATE,
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 115 employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Created organizational filing systems for employee records, health, I-9 and other correspondence.
  • Reduced employee turnover rate from 24% to 6% in 4 years through employee friendly policies, recognition, compensation and benefits programs
  • Consulted and coached a team of six mid-level managers in hiring, training and the evaluation process across 5 clinics.

Skilled in the development and implementation of mission statements, core values, organizational development, corporate policies and procedures and practical application of employment law, EEO/AAP, employee relations and engagement experience, team management, compensation strategy, benefit programs, safety, risk management, leadership development, strategic planning, wellness programs, culture development & influence and training. Versed in multi-state Human Resource laws (WA, OR, CA, AZ, NV, OK, GA, NY, MA, CT and NC).

Bachelor of Science: Psychology, Expected in
Washington State University - Vancouver, WA,
  • Graduated cum laude
  • Minored in Human Resources Management
June 2007 to May 2021 SHRM - SCP January 2015 to May 2021 Society for Human Resources Management, Senior Certified Professional

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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • Director of People & Culture
  • Director of Human Resources
  • Director of Operations & Human Resources
  • Human Resources Manager


  • Bachelor of Science

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