Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A passionate, forward-thinking HR leader experienced in building an effective HR infrastructure in a rapidly scaling start-up environment. Highly proficient in providing strategic oversight and direction of all HR / People strategies, with a focus on company culture and employee engagement. Able to build strong relationships with employees at all levels of the organization, and foster an inclusive and collaborative work environment.

  • Organizational Management
  • Planning and Strategy Development
  • Team Building
  • Employee Relations
  • Employee Engagement
  • Training and Development
  • HRIS Systems / Analytics
  • Culture Building
Work History
02/2021 to Current Head of People Getir | Boston, ,
  • Partner with leadership to set the strategic vision for the People function, establish the company’s ethos and infrastructure on hiring, developing, and retaining talent to support the company’s growth.
  • Build, implement, and lead HR & People programs and policies - from talent management, learning and development, performance management, and building a diverse, equitable, and inclusive company culture.
  • Drive company culture, in a remote and hybrid work environment, through team-building activities and programs across the organization. Lead return-to-office and remote-work plan, processes, ad technology. Develop and coordinate company-wide team member retreat.
  • Design and manage end-to-end team member experience from hiring / onboarding through offboarding - ensure that new team members are equipped with necessary resources and technology to be set up for success.
  • Lead procurement process for and manage the entire People technology stack, from application tracking, performance management, to payroll and benefits administration.
07/2017 to 02/2021 Director of People and Culture Advanced Group | Chicago, IL,
  • Act as a strategic partner to CEO and executive leadership team - provide leadership and direction on all People strategies, including: talent acquisition, performance management, learning and development, compensation & benefits, leadership training, HR technology, and company culture / values.
  • Develop and implement a variety of HR policies and procedures that create an optimal work environment while simultaneously reinforcing the company's values.
  • Implement processes to ensure compliance within HR functions and procedures, including I-9 management, FMLA, ADA, FLSA, and applicable local/state/federal laws.
  • Led workforce planning process and implemented a recruitment process and applicant tracking system to scale the team from 8 employees to 50 employees.
  • Created orientation / onboarding process for new hires, as well as a "People & Culture Guide" introducing new hires to company's culture, values, and brand strategy.
  • Led the creation and review of company's employee handbook manual with employment counsel support.
  • Roll out and implement ADP as company's PEO - administer the company's payroll and benefits process.
  • Launched leadership-training initiatives across organization.
  • Developed annual and 30-60-90 day performance review process via electronic performance management platform.
  • Partner with department heads and leaders to establish team-specific and company-wide goals.
  • Implemented and lead weekly leadership team meetings and monthly team meetings to improve communication, collaboration, and information flow across the organization.
  • Maintained an employee engagement rate of 95%.
01/2015 to 07/2017 HR Manager Visa | Charlotte, NC,
  • Provide support and oversee employee engagement and relations initiatives within HQ and across US/Canadian retail operation of 100+ locations, 10k+ employees.
  • Manage team of 3 field-deployed Regional HR Specialists.
  • Partnered closely with legal team to ensure compliance with various federal, state, and local laws - including FMLA, ADA, FLSA, minimum wage ordinances, overtime regulations, paid sick leave initiatives, I-9 process, etc.
  • Partnered with executive leadership team to develop strategy and implement programs aimed at increasing employee engagement, reducing turnover, and improving employee relations and across the organization: by focusing on leadership training across all levels of the organization.
  • Led the development, introduction, and launch of a company-wide culture revamp and employer rebrand program.
  • Developed and launched a company-wide monthly employee newsletter, "Idea Bank" innovation participation program, and employee rewards and recognition program.
  • Implemented employee engagement survey roll-out: analyzed results and generated a comprehensive action plan in alliance with executive leadership team.
  • Employee engagement rate increased by 35% - 62% to 84% engaged over one year.
06/2012 to 01/2015 HR Compliance Coordinator 24Hr Homecare | Fullerton, CA,
  • Provided generalist support to national retail operations team, with emphasis on compliance and new system rollouts.
  • Provided guidance to field and management regarding a variety of HR topics, including employee relations, training, recruiting, compensation, and benefits.
  • Oversaw and administered company background check, drug screening, confidential employee hotline, and I-9 processes.
  • Analyzed HR team's policies, processes, and systems for compliance and improvement of efficiencies.
  • Led seminars discussing corrective action process, how to conduct "difficult conversations", and how to remain a "conscious leader" while running high performance teams.
  • Partner with locations to provide employee relations support on complex scenarios.
  • Conduct investigations, provide support on disciplinary and termination conversations, and perform location check-ins and audits.
  • Partner with SVP and VP of HR on a variety of team projects.
01/2011 to 06/2012 Operations Associate Hudson's Bay Company | Woodstock, GA,
  • Developed onboarding program: recruitment, new hire paperwork, orientation, and training.
  • Maintained donor database, implemented community outreach initiatives, guided tours, planned events and coordinated community programs.
  • Managed website content, social media platforms (Facebook, Twitter), and created monthly newsletters.
  • Planned and executed (Kickstarter funded) launch of community center's soft opening with photography exhibit: NYChildren by Danny Goldfield - with over 500 guests in attendance (diplomats, community activists, and press).
Expected in Master of Arts | Labor Studies and Employment Relations Rutgers University, New Brunswick, NJ GPA:
Expected in Bachelor of Arts | Political Science Pace University, New York, NY GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Rutgers University
  • Pace University

Job Titles Held:

  • Head of People
  • Director of People and Culture
  • HR Manager
  • HR Compliance Coordinator
  • Operations Associate


  • Master of Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: