director of people and culture resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A passionate, forward-thinking HR leader experienced in building an effective HR infrastructure in a rapidly scaling start-up environment. Highly proficient in providing strategic oversight and direction of all HR / People strategies, with a focus on company culture and employee engagement. Able to build strong relationships with employees at all levels of the organization, and foster an inclusive and collaborative work environment.

  • Organizational Management
  • Planning and Strategy Development
  • Team Building
  • Employee Relations
  • Employee Engagement
  • Training and Development
  • HRIS Systems / Analytics
  • Culture Building
Work History
02/2021 to Current Head of People Getir | Boston, ,
  • Partner with leadership to set the strategic vision for the People function, establish the company’s ethos and infrastructure on hiring, developing, and retaining talent to support the company’s growth.
  • Build, implement, and lead HR & People programs and policies - from talent management, learning and development, performance management, and building a diverse, equitable, and inclusive company culture.
  • Drive company culture, in a remote and hybrid work environment, through team-building activities and programs across the organization. Lead return-to-office and remote-work plan, processes, ad technology. Develop and coordinate company-wide team member retreat.
  • Design and manage end-to-end team member experience from hiring / onboarding through offboarding - ensure that new team members are equipped with necessary resources and technology to be set up for success.
  • Lead procurement process for and manage the entire People technology stack, from application tracking, performance management, to payroll and benefits administration.
07/2017 to 02/2021 Director of People and Culture Advanced Group | Chicago, IL,
  • Act as a strategic partner to CEO and executive leadership team - provide leadership and direction on all People strategies, including: talent acquisition, performance management, learning and development, compensation & benefits, leadership training, HR technology, and company culture / values.
  • Develop and implement a variety of HR policies and procedures that create an optimal work environment while simultaneously reinforcing the company's values.
  • Implement processes to ensure compliance within HR functions and procedures, including I-9 management, FMLA, ADA, FLSA, and applicable local/state/federal laws.
  • Led workforce planning process and implemented a recruitment process and applicant tracking system to scale the team from 8 employees to 50 employees.
  • Created orientation / onboarding process for new hires, as well as a "People & Culture Guide" introducing new hires to company's culture, values, and brand strategy.
  • Led the creation and review of company's employee handbook manual with employment counsel support.
  • Roll out and implement ADP as company's PEO - administer the company's payroll and benefits process.
  • Launched leadership-training initiatives across organization.
  • Developed annual and 30-60-90 day performance review process via electronic performance management platform.
  • Partner with department heads and leaders to establish team-specific and company-wide goals.
  • Implemented and lead weekly leadership team meetings and monthly team meetings to improve communication, collaboration, and information flow across the organization.
  • Maintained an employee engagement rate of 95%.
01/2015 to 07/2017 HR Manager Visa | Charlotte, NC,
  • Provide support and oversee employee engagement and relations initiatives within HQ and across US/Canadian retail operation of 100+ locations, 10k+ employees.
  • Manage team of 3 field-deployed Regional HR Specialists.
  • Partnered closely with legal team to ensure compliance with various federal, state, and local laws - including FMLA, ADA, FLSA, minimum wage ordinances, overtime regulations, paid sick leave initiatives, I-9 process, etc.
  • Partnered with executive leadership team to develop strategy and implement programs aimed at increasing employee engagement, reducing turnover, and improving employee relations and across the organization: by focusing on leadership training across all levels of the organization.
  • Led the development, introduction, and launch of a company-wide culture revamp and employer rebrand program.
  • Developed and launched a company-wide monthly employee newsletter, "Idea Bank" innovation participation program, and employee rewards and recognition program.
  • Implemented employee engagement survey roll-out: analyzed results and generated a comprehensive action plan in alliance with executive leadership team.
  • Employee engagement rate increased by 35% - 62% to 84% engaged over one year.
06/2012 to 01/2015 HR Compliance Coordinator 24Hr Homecare | Fullerton, CA,
  • Provided generalist support to national retail operations team, with emphasis on compliance and new system rollouts.
  • Provided guidance to field and management regarding a variety of HR topics, including employee relations, training, recruiting, compensation, and benefits.
  • Oversaw and administered company background check, drug screening, confidential employee hotline, and I-9 processes.
  • Analyzed HR team's policies, processes, and systems for compliance and improvement of efficiencies.
  • Led seminars discussing corrective action process, how to conduct "difficult conversations", and how to remain a "conscious leader" while running high performance teams.
  • Partner with locations to provide employee relations support on complex scenarios.
  • Conduct investigations, provide support on disciplinary and termination conversations, and perform location check-ins and audits.
  • Partner with SVP and VP of HR on a variety of team projects.
01/2011 to 06/2012 Operations Associate Hudson's Bay Company | Woodstock, GA,
  • Developed onboarding program: recruitment, new hire paperwork, orientation, and training.
  • Maintained donor database, implemented community outreach initiatives, guided tours, planned events and coordinated community programs.
  • Managed website content, social media platforms (Facebook, Twitter), and created monthly newsletters.
  • Planned and executed (Kickstarter funded) launch of community center's soft opening with photography exhibit: NYChildren by Danny Goldfield - with over 500 guests in attendance (diplomats, community activists, and press).
Expected in to to Master of Arts | Labor Studies and Employment Relations Rutgers University, New Brunswick, NJ GPA:
Expected in to to Bachelor of Arts | Political Science Pace University, New York, NY GPA:

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Resume Overview

School Attended

  • Rutgers University
  • Pace University

Job Titles Held:

  • Head of People
  • Director of People and Culture
  • HR Manager
  • HR Compliance Coordinator
  • Operations Associate


  • Master of Arts
  • Bachelor of Arts

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