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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Versatile Human Resources Professional with over 18 years of management and executive level experience including strategic organizational development, board level consultation on HR issues. Demonstrated implementation of corporate-wide initiatives with a hands- on management style that encourages a positive culture while fostering fun, dynamic work environments.

Skills

Skilled in the development and implementation of mission statements, core values, organizational development, corporate policies and procedures and practical application of employment law, EEO/AAP, employee relations and engagement experience, team management, compensation strategy, benefit programs, safety, risk management, leadership development, strategic planning, wellness programs, culture development & influence and training. Versed in multi-state Human Resource laws (WA, OR, CA, AZ, NV, OK, GA, NY, MA, CT and NC).

Education
Washington State University Vancouver, WA, Expected in Bachelor of Science : Psychology - GPA :
  • Graduated cum laude
  • Minored in Human Resources Management
Certifications
June 2007 to May 2021 SHRM - SCP January 2015 to May 2021 Society for Human Resources Management, Senior Certified Professional
Work History
Kimpton Hotels - Director of People & Culture
Atlanta, GA, 02/2020 - 06/2020
  • Member of the Executive Team, built consultative and collaborative & coaching relationships with Senior Leadership.
  • Lead the development exercises and training for senior level leadership as well as the efforts of professional development, performance management, organizational structure and culture for the company.
  • Managed (3) direct reports, Human Resources Manager, Manager of Talent and the HR Coordinator, with directives related to compliance, recruitment, benefits, employee relations, culture building of fairness and integrity.
  • Worked with Department Heads on developing KPI's, clear management goals and devised systems to track results to align with company goals.
  • Maintained compliance in 6 states (CA, GA, NY, MA, CT, NC) and 3 countries (US, Canada, Japan).
Deanwood Rehabilitation And Wellness Center - Director of Human Resources
Benning, DC, 08/2015 - 02/2020
  • Strategic planning of opening new properties, required human capital, intentional culture development and mitigating risk.
  • Developed, designed and implemented a compensation system, including job evaluation, performance review with scorecards, revised pay ranges and market assessment strategy for all employees/job titles. Led the compensation strategy and data accumulation to make pay competitive, fair, legal and rewarding for all employees.
  • Instrumental in developing policies, procedures, training and performance development across 21 properties located in a multi-state environment (CA, NV, AZ). Frequently traveled to each state for training, disciplinary processes and other related HR duties.
  • Led the transition from using a PEO provider to in-house HRIS and payroll system utilizing ADP Workforce Now. Estimated annual savings of $45,000.
  • Conducted investigations, consulted executive team and recommended disciplinary actions, coaching, terminations and other actions.
  • Oversaw talent acquisition and onboarding program.
  • Maintained and ensured company legal compliance with all local, state and federal laws, in addition to establishing organizational standards and policies.
  • Represented the organization at legal hearings, EEOC Claims and Fair Labor & Housing claims resulting in no financial payouts under my tenure.
  • Planed employee recognition programs, editor of the monthly newsletter and social media for HR branding.
  • Managed 1 direct report; HR Administrative Assistant.
Bkd, Llp - Director of Operations & Human Resources
Fort Smith, AR, 04/2008 - 07/2015

Started as a part-time employee while maintaining my full time job. in the beginning, this small startup inspection company only had 3 employees and so I was hired to help with all the Administration, Operations, Accounting and Human Resources functions until going full-time in December 2010.

  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Applied problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Researched processes to improve operations, target current business conditions and forecast needs.
  • Acted as the point person for financial audits, safety audits, OSHA and Human Resources.
  • Oversaw & directed all human resource functions; partnered on operational tasks with the President and Vice President.
  • Developed Policies and the Employee Handbook; trained and notified employees as changes were introduced.
  • Processed Payroll on Paychex and Quickbooks.
  • AR/AP utilizing Quickbooks
  • Oversight of compensation, benefits, employee relations and recruiting.
  • Applied for certifications through the state and government for possession of nuclear testing sources.
  • Managed employee safety and health program.
  • Recruited critical hires through associations for Level 2 & 3 inspectors and verified credentials and training..
  • Facilitated expansion planning and talent acquisition to second location in Oklahoma with 125+ employees.
Vancouver Eye Care, P.S. - Human Resources Manager
City, STATE, 09/2006 - 08/2010
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 115 employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Created organizational filing systems for employee records, health, I-9 and other correspondence.
  • Reduced employee turnover rate from 24% to 6% in 4 years through employee friendly policies, recognition, compensation and benefits programs
  • Consulted and coached a team of six mid-level managers in hiring, training and the evaluation process across 5 clinics.

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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • Director of People & Culture
  • Director of Human Resources
  • Director of Operations & Human Resources
  • Human Resources Manager

Degrees

  • Bachelor of Science

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