Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced HR leader with a passion for enhancing the employee experience through foundational HR operational excellence and a talent first focus. Proven success in driving long-term sustainable human resources solutions that align and support business growth objectives; from employee experience, talent and rewards programs, continuous improvement of HR systems and programs, and (re)building operating environments/cultures. Experience in global HR with heavy focus on long-term talent development & management, Mergers & Acquisitions, leadership development/coaching, employee relations and HR technology. Passion for connecting employee purpose and fulfillment with the strategic vision of an organization through holistic wellness.

  • Talent Management
  • Succession Planning
  • Employee Relations
  • Performance Management
  • Onboarding
  • Talent Acquisition
  • Personnel Management
  • Strategic Planning
  • Workforce Planning
  • Employee Engagement
  • Labor Relations
Work History
Director of People & Culture, 06/2017 - Current
Kimpton Hotels Cambridge, MA,

Director of People & Culture, is an integral part of the Natchez Grand Hotel And Suites team who collectively make key strategic and operational decisions for the Hotel.
Primary Responsibilities:

  • Lead the People & Culture Division of the Hotel, which includes overseeing all aspects of the hotel's talent acquisition and development, employee engagement, performance and change management, compensation, benefits, workers compensation, legal, immigration and learning functions.
  • Ensure the employee experience is best in class and the hotel environment is a diverse, positive culture where all members of the team are inclusively valued, respected and motivated to excel in their chosen career path.
  • Coordinate and direct the Human Resource function at the hotel to attract, retain, develop and motivate Team Members in accordance with policies/ procedures and all applicable laws and regulations, while limiting liabilities and promoting a safe, fair, positive work environment.
  • Coaching, counseling, training, new hire orientations, maintain personnel files, and oversee all employee relations and labor related matters as they relate to federal and state laws.
  • Closely manage the retention of existing employees, along with the recruitment and onboarding of new employees in the current rebuilding environment facing the hospitality industry.
  • In conjunction with 3rd party providers, oversee all elements of HR administration, including but not limited to: benefits, payroll, COVID procedures, promotion & transfer of employees, leave administration, legal compliance, and training records.
  • Lead regularly scheduled employee events that encourage fun, appreciation, and connections between employees.
  • Develop, manage and train three direct reports - an Assistant Director, a People & Culture Generalist and a Learning & Development Manager.
  • Collaborate closely with the Planning Committee to support the priorities of the business and the resulting impacts on the employee environment and organizational structure.
  • In partnership with the Learning & Development Manager, ensure the launch of company training for all employees.
  • Be the leader of organizing new and exciting guest speakers, book clubs, discussions and team building activities for motivation and development of leaders.
  • Manage any legal claims or relations with external labor organizations, such as the EEOC, Unemployment Agency, Worker’s Compensation Commission, etc.
  • Apply a creative approach to Diversity, Inclusion and Belonging by managing employee committees, progression and advancement of diverse employees, execution of cultural events and facilitation of listening discussions to improve inclusion.
  • Consult leaders in sensitive employee matters such as termination, position elimination, performance management and disciplinary actions.
  • Be a listening ear and advisor to employees in need of emotional support, career advice or workplace relations counseling.
  • Act as the subject matter expert in preventing allegations of discrimination and harassment. Continue the mission to remain a union-free hotel.
  • Ensure the successful rollout of People & Culture initiatives, policy mandates and changes presented by Natchez Grand Hotel And Suites Corporate office.

Director of People & Culture, 02/2010 - 06/2017
Kimpton Hotels Huntington Beach, CA,

The Director of People & Culture supports an independent oil and gas company that acquires, exploits, develops and explores for crude oil, natural gas and natural gas liquids. Primary Responsibilities:

  • Leads labor relations activities, and interactions with unionized workforce including negotiations, grievances, mediations, arbitrations, and settlements. Works closely with corporate law and labor relations partners.
  • Directs work activities and leads performance management for departmental HR Business Partners and Time & Scheduling Processors.
  • Develops and implements departmental goals and objectives. Implements HR policies and strategy for refining location.
  • Provides strategic, consultative support, including tactics, to client groups and Senior Leadership, influencing them to make optimal decisions with HR impact.
  • Acts as a steering committee member for the site diversity network to develop robust site diversity, equity, and inclusion goals and action plans under the umbrella of the corporate diversity, equity, and inclusion strategy.
  • Develops, implements, and administers programs and practices that ensure compliance with company policies, employment and labor laws, and collective bargaining agreements. Develops and directs programs & practices to ensure compliance with federal, state and local regulatory requirements related to employment (EEO/AAP, NLRA, FLSA, FMLA, ADA, etc.).
  • Manages recruitment and placement activities in partnership with corporate talent acquisition organization. Manages staffing and succession planning activities and implements performance management system utilization. Responsible for the planning and implementation of HR programs, employee development and policies including staffing, compensation, employee relations, and talent management.
  • Develops and delivers communications that support Company strategy and goals. Responsible for human resources information systems (HRIS) and payroll activity on-site. Ensures HRIS and payroll information is accurately input and maintained for personnel record-keeping and payroll management purposes.
  • Leads and is jointly responsible for administration of established compensation programs and policies such as salary administration, bonus plans, and employee recognition awards.
  • Integrates operating business strategy, plans and objectives with external and internal HR management goals/trends. Translates strategic focus into short- and long-term plans and objectives.
  • Anticipates and plans for long-term human resource needs and trends in partnership with business management.
  • Develops and reviews HR budget; initiates actions to ensure that budget expectations are met; reviews operating data and makes decisions on recommendations from staff and operating departments.
  • Involved in emergency response activities
HR Manager, 11/2008 - 01/2010
Balchem Maryland Heights, MO,

As HR Manager planned, developed, and directed a comprehensive human resources and labor relations programs

Primary Responsibilities:

  • Implemented training and development activities related to the hospitality industry.
  • Assisted the Executive Director in administering policies and procedures.
  • Develop programs that are regarded as common industry standards in the area of customer service.
  • Oversaw and directed major personnel functions including employment, compensation, and benefits administration.
  • Developed and oversaw employee training and development programs and activities.
  • Developed orientation programs for new employees and assisted the Executive Director and Senior Management team in communicating new and updated personnel policies to all employees.
  • Developed job descriptions with the assistance of the Executive Director and Senior Management team.
  • Assured that policy and procedures are impartially and fairly applied throughout the organization.
  • Oversaw the recruitment and hiring of staff.
  • Reviewed employee discipline appeals in an advisory capacity to resolve disputes and/or grievances.
  • Head all Labor Relations efforts on behalf of the Convention Center.
Master of Science: Human Resources Development, Expected in 08/2011
Alcorn State University - Lorman, MS
Bachelor of Science: Human Resources Management, Expected in 08/2008
Alcorn State University - Lorman, MS


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School Attended

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  • Alcorn State University

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