director of outreach sales resume example with 11+ years of experience
JessicaClaire
, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Sales professional with over 5 years of experience and demonstrated history building clientele while focusing on customer-oriented solutions. I am determined to exceed company targets and business goals while meeting clients' needs. I am committed to retaining clients for the long term by diligently helping them achieve success.
Director of Outreach/Sales, 11/2018 to Current Wurth Adams – Jacksonville, FL,
Tripled monthly sales goals by demonstrating in-depth knowledge of the Illinois medical cannabis pilot program along with its clinical procedures, leading/driving/implementing community workshops and patient seminars, as well as representing Zen Leaf at professional functions.
Built trust and ensured long-term client satisfaction/retention by performing patient outreach for new and existing patients, following up regarding their experience, and offering solutions.
Provided ongoing education to physicians, licensed practitioners and health professionals about the Illinois pilot program and the medicinal effects of cannabis.
Patient Care Specialist/Sales, 03/2016 to 10/2018 ELEVELE – City, STATE,
Successfully contributed to growing the dispensary patient count from 0 to about 1000 with a retention rate of roughly 80-90% over a period of 2.5 years.
Functioned as a product expert, and assisted patients in selecting appropriate medical cannabis products.
Built client relationships and satisfaction by providing consultations, ongoing support and regular follow ups.
Managed daily social media posts along with other educational events/seminars, and coordinated/attended trade shows as well as professional functions to promote elevele.
Performed outreach, educated medical professionals about the program and assisted prospective patients.
Offered support to management to facilitate retail operations, completed ad-hoc requests (ie.
Inventory, reporting, etc.), and remained compliant with rules and regulations implemented by DFPR and the company.
Business Development Inside Sales Specialist, 02/2015 to 03/2016 DANIELS HEALTH – City, STATE,
Met and exceeded monthly sales quota by qualifying prospects over the phone and understanding their business needs in order to extend a complete service offering.
Developed strong ongoing rapport with prospects and new customers by educating them, providing support, and demonstrating company and competitor knowledge.
Managed daily pipeline using Salesforce by taking inbound calls, making cold calls and follow-up calls daily to sell products and services to small and medium-size medical facilities across the US.
Searched for business by prospecting via the internet, assigned territory lists, marketing/lead campaigns, etc.
Forecasted weekly, monthly and quarterly sales metrics.
Collaborated with management to present solutions and improve customer satisfaction, and offered ideas to facilitate internal processes.
Sales Support/Quality/Audit, 10/2011 to 01/2015 – City, STATE,
Attended annual top performer dinner award every year for regularly exceeding goals and expectations, and was promoted 3 times within the company.
Performed quality assurance, internal audit of contracts, analysis and reporting using Salesforce, provided feedback to Management suggesting methods to increase efficiencies, and identified areas of opportunity to improve customer satisfaction.
Researched and worked cross-functionally with all departments to identify and suggest process improvements for problem resolution (as observed via audit process).
Served as the main point of contact for large national affiliations (special-handling accounts) and supported Regional Account Sales Executives with their requests such as researching accounts, compiling ad-hoc reports, producing Excel spreadsheets, performing audits, reviewing discrepancies, processing required changes, tracking usage, forecasting and planning to make sure existing customers' agreements matched their needs, etc.
Maintained sound customer relationships by handling questions and concerns with speed, accuracy and professionalism, and contacted irate customers in response to their complaints (per the surveys) to ensure customer satisfaction and continued loyalty.
Trained new and current employees to perform all of the above duties successfully.
Outside Sales Representative, 06/2009 to 07/2010 – City, STATE,
Consistently doubled and tripled monthly sales goals by using proven B2C sales techniques, and was among the top 3 performers within the 2nd highest ranked team in the country at the time.
Effectively communicated and demonstrated strong understanding of Comcast products, services, pricing models, competitive advantages and competitor knowledge.
Promoted, made appropriate recommendations and sold various packages to customers based on their needs.
Trained other sales representatives to perform the above duties successfully.
Senior Account Executive/Outside Sales, 07/2008 to 06/2009 – City, STATE,
Promoted to Senior Account Executive within the first 3 months by exceeding monthly sales quota.
Held 2nd place among top sales representatives in the Midwest.
Directly increased the client's (AT&T) sales by acquiring new business customers.
Recruited/interviewed potential candidates, managed and cross-trained a group of Account Executives, taught marketing strategies and sales techniques, and helped oversee campaign development.
Education
Master Certificate Program: , Expected in 2016 to Cannabis Training University (CTU) - , GPA:
Bachelor of Science: Finance, Expected in 2005 to University of Illinois at Chicago (UIC) - , GPA:
Work History
Director of Outreach/Sales, 11/2018 to Current ZEN LEAF – CHICAGO, IL
Tripled monthly sales goals by demonstrating in-depth knowledge of the Illinois medical cannabis pilot program along with its clinical procedures, leading/driving/implementing community workshops and patient seminars, as well as representing Zen Leaf at professional functions.
Built trust and ensured long-term client satisfaction/retention by performing patient outreach for new and existing patients, following up regarding their experience, and offering solutions.
Provided ongoing education to physicians, licensed practitioners and health professionals about the Illinois pilot program and the medicinal effects of cannabis.
Patient Care Specialist/Sales, 03/2016 to 10/2018 ELEVELE – HIGHLAND PARK, IL
Successfully contributed to growing the dispensary patient count from 0 to about 1000 with a retention rate of roughly 80-90% over a period of 2.5 years.
Functioned as a product expert, and assisted patients in selecting appropriate medical cannabis products.
Built client relationships and satisfaction by providing consultations, ongoing support and regular follow ups.
Managed daily social media posts along with other educational events/seminars, and coordinated/attended trade shows as well as professional functions to promote elevele.
Performed outreach, educated medical professionals about the program and assisted prospective patients.
Offered support to management to facilitate retail operations, completed ad-hoc requests (ie.
Inventory, reporting, etc.), and remained compliant with rules and regulations implemented by DFPR and the company.
Business Development Inside Sales Specialist, 02/2015 to 03/2016 DANIELS HEALTH – KENOSHA, WI
Met and exceeded monthly sales quota by qualifying prospects over the phone and understanding their business needs in order to extend a complete service offering.
Developed strong ongoing rapport with prospects and new customers by educating them, providing support, and demonstrating company and competitor knowledge.
Managed daily pipeline using Salesforce by taking inbound calls, making cold calls and follow-up calls daily to sell products and services to small and medium-size medical facilities across the US.
Searched for business by prospecting via the internet, assigned territory lists, marketing/lead campaigns, etc.
Forecasted weekly, monthly and quarterly sales metrics.
Collaborated with management to present solutions and improve customer satisfaction, and offered ideas to facilitate internal processes.
Sales Support/Quality/Audit, 10/2011 to 01/2015 – NORTHBROOK, IL
Attended annual top performer dinner award every year for regularly exceeding goals and expectations, and was promoted 3 times within the company.
Performed quality assurance, internal audit of contracts, analysis and reporting using Salesforce, provided feedback to Management suggesting methods to increase efficiencies, and identified areas of opportunity to improve customer satisfaction.
Researched and worked cross-functionally with all departments to identify and suggest process improvements for problem resolution (as observed via audit process).
Served as the main point of contact for large national affiliations (special-handling accounts) and supported Regional Account Sales Executives with their requests such as researching accounts, compiling ad-hoc reports, producing Excel spreadsheets, performing audits, reviewing discrepancies, processing required changes, tracking usage, forecasting and planning to make sure existing customers' agreements matched their needs, etc.
Maintained sound customer relationships by handling questions and concerns with speed, accuracy and professionalism, and contacted irate customers in response to their complaints (per the surveys) to ensure customer satisfaction and continued loyalty.
Trained new and current employees to perform all of the above duties successfully.
Outside Sales Representative, 06/2009 to 07/2010 – WAUKEGAN, IL
Consistently doubled and tripled monthly sales goals by using proven B2C sales techniques, and was among the top 3 performers within the 2nd highest ranked team in the country at the time.
Effectively communicated and demonstrated strong understanding of Comcast products, services, pricing models, competitive advantages and competitor knowledge.
Promoted, made appropriate recommendations and sold various packages to customers based on their needs.
Trained other sales representatives to perform the above duties successfully.
Senior Account Executive/Outside Sales, 07/2008 to 06/2009 – CHICAGO, IL
Promoted to Senior Account Executive within the first 3 months by exceeding monthly sales quota.
Held 2nd place among top sales representatives in the Midwest.
Directly increased the client's (AT&T) sales by acquiring new business customers.
Recruited/interviewed potential candidates, managed and cross-trained a group of Account Executives, taught marketing strategies and sales techniques, and helped oversee campaign development.
Languages
Fluent in English and Russian, some Spanish
Skills
Pipedrive, Salesforce CRM, Adilaz POS, BioTrack, Microsoft Office, SteriWorks, PeopleSoft, Lotus Notes, JD Edwards, Macola, Sales, Sales support
Excellent verbal and written communication
Time management
Contract management
HIPAA
Compliance
Forecasting/Reporting
Leadership/Problem resolution
Retail
Customer service/Retention
Employee training,
Ad, competitive, Contract management, contracts, client, customer satisfaction, Customer service, driving, Employee training, Fluent in English, Forecasting, internal audit, ie, inventory, JD Edwards, Leadership, Lotus Notes, Macola, marketing strategies, marketing, Excel spreadsheets, Microsoft Office, PeopleSoft, POS, pricing, Problem resolution, processes, producing, quality assurance, rapport, reporting, researching, Retail, Russian, Sales, Sales support, Salesforce CRM, seminars, sound, some Spanish, surveys, phone, Time management, trade shows, workshops, written communication
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