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Director Of Operations And Undergraduate Admissions Resume Example

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Jessica Claire
  • , San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • EXPERTISE
  • Salesforce
  • Jenzabar One
  • Canva
  • Formstack
  • Form Assembly
  • IS3 Student Tracking System
  • SPSS, STS Sales Tracking System
  • Office 365: Word, PowerPoint,
  • Excel, OneNote, Outlook,
  • Sharepoint, Power BI, Teams,
  • Forms, OneDrive
  • Academic, Policies
  • BI, Progress
  • Content, Quality
  • Counseling, Recruiting
  • CRM, Recruitment
  • Customer Relationship, Relationship building
  • Management, Reporting
  • Clients, Research
  • Data processing, Sales
  • Designing, SPSS
  • Directing, Strategy
  • Senior management, Strategic
  • Forms, Strategic planning
  • Instruction, Supervision
  • Machinery, Tables
  • Managerial, Territory management
  • Marketing
  • Mentor
  • Excel
  • Office
  • Outlook
  • PowerPoint
  • Word
  • Migration
  • Negotiation
  • Organizational
  • Performance reviews
  • Performance analysis
Work History
Director of Operations and Undergraduate Admissions, 06/2017 to Current
Hendricks Berkadia Boston, MA,
  • Top ranked sales professional in with proven success and record setting sales figures over multiple industries designing and executing customer-oriented programs and developing high performing service-oriented teams that meet the needs of new and current customers.
  • Accomplished at multiple levels to establish business goals and devise strategies to meet and exceed key performance objectives.
  • SKILLS.
  • New account development.
  • Sales.
  • Relationship building.
  • Growth mindset.
  • Territory management.
  • Complex negotiation.
  • Sales team supervision.
  • Strategic planning and execution.
  • Innovative.
  • Performance analysis.
  • Lead qualification, 102% increase in high school dual enrollment through implementing enhanced territory management and establishing in school instruction procedure.
  • 53% increase in traditional undergraduate enrollment through improved responsive customer experience, relationship building, implementation and configuration of targeted Customer Relationship Management (CRM) system.
  • 114% increase in personal visits and decreased “no show” for personal visits by 4200%.
  • Enhance guest experience by continually improving the campus-visit process based on stakeholder feedback, consistent research from a variety of industries, and personalized customer focused experiences.
  • With key stakeholders, consistently design new or evaluate existing services, policies, and procedures and implement by sharing the value and training for a variety of learning styles.
Owner, CEO, 10/2017 to Current
Albany Charter School Network Columbia, SC,
  • Design and build items from wood for individuals and businesses including dining tables, coffee tables, toy chests, cutting boards, end tables, and night stands.
  • Teach and train others to safely and effectively use workshop machinery as well as design and create their own items out of wood.
Associate Director of Admissions Operations, 09/2013 to 06/2017
Penn State University University Park, PA,
  • Established admission policies and created operating procedures manual for CRM, CRM front end users, campus visit planning and coordinating for events and personal visits, mailing, data processing and reporting.
  • Initiated and oversaw migration of paper files for incoming students to electronic file and processing.
  • Set up, created content and implemented a communication plan for incoming students from each stage of recruitment that included lead, inquiry, applicant, accepted, deposited, and enrolled for each population and subpopulation (dual enrollment, international, freshman, transfer, non-degree seeking, honors).
  • Initiated social media launch for the university.
Associate Director, 08/2012 to 09/2013
Nvr, Inc. Owings Mills, MD,
  • Designed, trained and coached a new recruiting contact strategy directing and coordinating the recruitment of students to reach personal and overall institutional goals.
  • Collaborate with other departments to execute recruitment and marketing initiatives.
Student Services Manager, 11/2008 to 07/2011
University Of Phoenix City, STATE,
  • Evaluated, coached, and developed employees to improve required competencies and meet personal goals, including quarterly, bi- annual, and annual performance reviews.
  • Compiled, analyzed, and reported data to senior management highlighting trends, progress, areas of opportunity, and concerns, along with strategic solutions.
  • Served on various managerial committees: Employee Health Committee, Digital Signage Employee Recognition Committee, and Divisional SharePoint Committee.
Academic Counselor, 09/2007 to 11/2008
University Of Phoenix City, STATE,
  • Coached students to complete and thrive throughout academic program through personalized plans based on student needs while fulfilling business objectives.
  • Participated in Strategic and Quality of Work Life Committees, including development and implementation of improvements within Academic Counseling., Selected by COO and Executive VP of Campus Operations to participate with company VP’s and Directors in reviewing organizational changes, Jan 2011.
  • Selected by Divisional Directors to act as mentor to Divisional Specialists, 2010.
  • Selected to be recognized in front of University of Phoenix founder.
Sales and Marketing Representative, 09/2006 to 09/2007
Lincare, Inc City, STATE,
  • Established and maintained positive relationships with clients, as well as identified and developed new referral sources.
  • Conducted in-service training multiple times per week to educate clients on the application of Lincare Inc.
President, CEO, CFO, COO, and VP, 07/2009 to
Lincare/Healthcare Solutions , ,
  • Recognized 5th in territorial growth out of 1,000+ territories nationwide, 2007.
Education
Master of Business Administration: Global Management, Expected in
to
University of Phoenix - Phoenix, AZ
GPA:
Bachelor of Science: School Health Education, Expected in
to
Central Michigan University - Mt. Pleasant, MI
GPA:
Work History
Director of Operations and Undergraduate Admissions, 06/2017 to Current
Columbia International University Columbia, SC
  • Top ranked sales professional in with proven success and record setting sales figures over multiple industries designing and executing customer-oriented programs and developing high performing service-oriented teams that meet the needs of new and current customers.
  • Accomplished at multiple levels to establish business goals and devise strategies to meet and exceed key performance objectives.
  • SKILLS.
  • New account development.
  • Sales.
  • Relationship building.
  • Growth mindset.
  • Territory management.
  • Complex negotiation.
  • Sales team supervision.
  • Strategic planning and execution.
  • Innovative.
  • Performance analysis.
  • Lead qualification, 102% increase in high school dual enrollment through implementing enhanced territory management and establishing in school instruction procedure.
  • 53% increase in traditional undergraduate enrollment through improved responsive customer experience, relationship building, implementation and configuration of targeted Customer Relationship Management (CRM) system.
  • 114% increase in personal visits and decreased “no show” for personal visits by 4200%.
  • Enhance guest experience by continually improving the campus-visit process based on stakeholder feedback, consistent research from a variety of industries, and personalized customer focused experiences.
  • With key stakeholders, consistently design new or evaluate existing services, policies, and procedures and implement by sharing the value and training for a variety of learning styles.
Owner, CEO, 10/2017 to Current
DIY Underdog LLC Columbia, SC
  • Design and build items from wood for individuals and businesses including dining tables, coffee tables, toy chests, cutting boards, end tables, and night stands.
  • Teach and train others to safely and effectively use workshop machinery as well as design and create their own items out of wood.
Associate Director of Admissions Operations, 09/2013 to 06/2017
Columbia International University Columbia, SC
  • Established admission policies and created operating procedures manual for CRM, CRM front end users, campus visit planning and coordinating for events and personal visits, mailing, data processing and reporting.
  • Initiated and oversaw migration of paper files for incoming students to electronic file and processing.
  • Set up, created content and implemented a communication plan for incoming students from each stage of recruitment that included lead, inquiry, applicant, accepted, deposited, and enrolled for each population and subpopulation (dual enrollment, international, freshman, transfer, non-degree seeking, honors).
  • Initiated social media launch for the university.
Associate Director, 08/2012 to 09/2013
Columbia International University Columbia, SC
  • Designed, trained and coached a new recruiting contact strategy directing and coordinating the recruitment of students to reach personal and overall institutional goals.
  • Collaborate with other departments to execute recruitment and marketing initiatives.
Student Services Manager, 11/2008 to 07/2011
University of Phoenix Phoenix, AZ
  • Evaluated, coached, and developed employees to improve required competencies and meet personal goals, including quarterly, bi- annual, and annual performance reviews.
  • Compiled, analyzed, and reported data to senior management highlighting trends, progress, areas of opportunity, and concerns, along with strategic solutions.
  • Served on various managerial committees: Employee Health Committee, Digital Signage Employee Recognition Committee, and Divisional SharePoint Committee.
Academic Counselor, 09/2007 to 11/2008
University of Phoenix Phoenix, AZ
  • Coached students to complete and thrive throughout academic program through personalized plans based on student needs while fulfilling business objectives.
  • Participated in Strategic and Quality of Work Life Committees, including development and implementation of improvements within Academic Counseling., Selected by COO and Executive VP of Campus Operations to participate with company VP’s and Directors in reviewing organizational changes, Jan 2011.
  • Selected by Divisional Directors to act as mentor to Divisional Specialists, 2010.
  • Selected to be recognized in front of University of Phoenix founder.
Sales and Marketing Representative, 09/2006 to 09/2007
Lincare, Inc Jackson, Phoenix, MI, AZ
  • Established and maintained positive relationships with clients, as well as identified and developed new referral sources.
  • Conducted in-service training multiple times per week to educate clients on the application of Lincare Inc.
President, CEO, CFO, COO, and VP, 07/2009 to
Lincare/Healthcare Solutions ,
  • Recognized 5th in territorial growth out of 1,000+ territories nationwide, 2007.
Skills
  • EXPERTISE
  • SSalesforce
  • JJenzabar One
  • CCanva
  • FFormstack
  • FForm Assembly
  • IIS3 Student Tracking System
  • SSPSS, STS Sales Tracking System
  • OOffice 365: Word, PowerPoint,
  • Excel, OneNote, Outlook,
  • Sharepoint, Power BI, Teams,
  • Forms, OneDrive,
  • Academic, BI, content, Counseling, CRM, Customer Relationship
  • Management, clients, data processing, designing, directing, senior management, Forms, instruction, machinery, managerial, marketing, mentor, Excel, Office, Outlook, PowerPoint, Word, migration, negotiation, organizational, performance reviews, Performance analysis, policies, progress, Quality, recruiting, recruitment, Relationship building, reporting, research, Sales, SPSS, strategy, Strategic, Strategic planning, supervision, tables, Territory management
  • Additional Information
    • AWARDS AND RECOGNITION , Columbia International University Presidential Award of Excellence, 2020

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    Resume Overview

    School Attended
    • University of Phoenix
    • Central Michigan University
    Job Titles Held:
    • Director of Operations and Undergraduate Admissions
    • Owner, CEO
    • Associate Director of Admissions Operations
    • Associate Director
    • Student Services Manager
    • Academic Counselor
    • Sales and Marketing Representative
    • President, CEO, CFO, COO, and VP
    Degrees
    • Master of Business Administration
    • Bachelor of Science

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