Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional Patient services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Tennessee. Patient-focused Director of Nursing offering 13-year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Recruiting and Hiring
  • Profitability strategies
  • Multidisciplinary team collaboration
  • Accreditation coordination
  • Shift Scheduling
  • Staff Evaluation
  • Mass Casualty Incident Planning
  • Quality Improvement
  • Professional Development
  • Staff Management
  • Relationship building and retention
  • Training and mentoring
  • Team Building
Work History
05/2008 to Current Director of Nursing Administration Common Spirit | Bainbridge Island, WA,
  • Planned and assigned workload to 35-person nursing staff to direct patient care.
  • Evaluated work performance of 35 nursing personnel to determine wage increases and implement discipline.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Recruited and developed many quality individuals to developedaccountable top quality staff.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Performed rounds to observe care and interview staff, residents and families.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
02/2000 to 05/2008 RN House Supervisor Centura Health | Elizabeth, CO,
  • Directed nursing activities for multiple departments at 144-bed hospital with 500+ employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Strengthened training and nursing knowledge by taking part in continuing education programs.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
05/1990 to 02/2000 Staff RN/Charge Registered Nurse, ICU Casa Colina Centers For Rehabilitation | Lucerne Valley, CA,
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
  • Strengthened unit care standards and policies with focus on patient safety and dignity.
  • Built rapport with patients and family members to deliver exceptional care.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Took samples such as blood and urine to complete diagnostic and routine assessment tests.
  • Educated patients and caregivers of various available external resources to support wound management, disease management and medication administration.
  • Defined patient advocacy objectives for patients and caregivers through collaboration with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Performed patient assessments and adjusted care plans accordingly.
  • Educated family members and caregivers on patient care instructions.
  • Professionally interacted, updated and advocated care plans to patients and loved ones.
  • Provided high level of quality care for each and every patient in 10-bed ICU unit.
  • Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms.
  • Followed all policies, procedures and hospital regulations for protocol compliance and patient safety.
  • Managed JP drains and chest, nasogastric, G and peg tubes.
  • Documented medications administered and treatments and procedures performed on appropriate records to protect privacy and confidentiality of patient information.
  • Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
  • Implemented quality patient care techniques to align with safety, health and organizational regulations.
  • Provided wound care and dressing changes routinely.
  • Documented patient vitals, behaviors and conditions to communicate concerns to Department Manager/Nursing Supervisor
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
03/1983 to 05/1990 Unit Secretary STRHS Winchester/Sewanee | City, STATE,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed incoming calls and directed to appropriate department.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Developed training protocols for new unit secretaries.
  • Monitored inventory levels and advised management of need for replenishment.
  • Processed lab paperwork and requests according to physicians' orders.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Received, recorded and addressed incoming and outgoing communication via telephone.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Expected in 05/1990 Associate of Science | Nursing Motlow State Community College, Tullahoma, TN GPA:

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School Attended

  • Motlow State Community College

Job Titles Held:

  • Director of Nursing Administration
  • RN House Supervisor
  • Staff RN/Charge Registered Nurse, ICU
  • Unit Secretary


  • Associate of Science

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