SEARCH

Director of Museums and Programming Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
KS
DIRECTOR OF MUSEUMS AND PROGRAMMING
Professional Summary

I currently work preserving the local community's history, with the subject of history being a true passion of mine. I studied undergraduate history at LaGrange College before eventually transferring to Penn State to pursue a political science degree. Currently, I am pursuing a degree in International Politics and hope to use my skills learned within the program so far to behave diplomatically in my life and my career. I have studied crisis management, security procedures, and national conflicts. In these studies, I have learned how to mitigate problems fairly easily. Aside from academics - professionally, I am a highly motivated and ambitious individual looking to advance in a stable, interesting, and meaningful career. I adapt well to change and work well under pressure. I am able to meet deadlines and would describe myself as being someone extremely determined. If I set my mind to something, I do not stop until it is completed or accomplished. I am effective at supporting a team and viewing the much larger picture - viewing life and its situations as not just my own experiences but rather appreciating how others are affected as well. To put it another way, I am an empathetic individual who tries to also help others succeed, most especially if I belong with them on a team effort. My ambition drives me, I keep going and continuously keep the end goal in mind. If given a task, I will not stop until it is completely. I am fairly qualified in the career I am applying for, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality, I am dedicated to customer satisfaction, company business goals, and sales excellence. I have fifteen years of customer service experience working in dynamic, fast-paced environments. I have an outgoing, positive personality and have a commitment to developing long-term relationships which will hopefully foster recurring business and guarantee customer satisfaction.

Work History
Troup County Historical Society - Director of Museums and ProgrammingLaGrange, Georgia06/2015 - Current
  • Create museum exhibits with a historical theme, using archival materials such as photographs, manuscripts, documents, artifacts, and donated materials.
  • Assisted researchers in locating historical records such as newspapers, census records, city directories, cemetery plot locations, and church histories.
  • Assist records management in fulfilling open records requests from the public for copies of documents such as high school transcripts, legal cases for county, state, and municipal courts. Additionally, I assist in proper archival processes for records retention, disposal, transfer, and storage.
  • Answer phones, assist patrons with questions about the institution and local history
  • Handle financial records for accounts receivable and accounts payable, balance bank accounts and monitor stock holdings, approve costs and payments for contractors based on available funding, submit payment for various bills to be paid such as utilities, contractor repairs and services, purchasing for supplies
  • Receive, photograph, catalog, research and prepare artifacts pertaining to local history for display.
  • Assist in the planning, implementation and oversight of two restoration projects - including the creation of a new heritage center which will require merging of other institutions or the creation of an entirely new historical museum
  • Manage all paper and digital documentation related to accessions, loans, transfers and other collections-related transactions.
  • Promote events and exhibits via social media, email and other communication methods, boosting museum attendance.
  • Plan and conducting new projects on assigned topics, resulting in development of new exhibits.
  • Writing and reviewing journal articles, blog posts, institutional reports and newsletter materials.
  • Work with members of the community to understand needs and then provide archival request service
  • Helping to save money for our non-profit institution by implementing cost-saving initiatives that address long-standing problems.
  • Resolve conflicts and negotiate mutually beneficial agreements between parties.
  • Monitor social media and online sources for industry trends.
  • Handle dozens of phone calls per day to address inquiries made and concerns expressed by patrons, donors, historical society members, local officials (Mayor, Clerk of Court, District Attorney) as well as general questions from community members.
  • Authenticate and appraise hundreds of historical documents and archival materials on a bi-annual basis.
  • Evaluate records for accuracy, value and status of preservation.
  • Streamline usage by creating organizational systems for newly digitized records and documents.
  • Advise and support varying numbers of daily visitors on how to access, interpret and use archives.
  • Research and record origins, provenance, and historical significance of archival materials.
  • Maintain knowledge of museum topics by visiting larger, different museums, while studying new artifacts and exhibits.
  • Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
  • Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coordinate bookkeeping activities in Excel and Square, including invoicing and accounts payable. Additionally, a physical filing system is kept to archive paper copies of financial payments.
  • Coach new employees on administrative procedures, company policies and performance standards.
  • Compose internal memos and external correspondence for senior management and review all documentation to eliminate errors.
  • Perform research to collect and record visitor and membership data.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities, ensure repairs, and communicate instructions.
  • Generate reports and type letters in Microsoft Word; prepare presentations in Microsoft Power Point and Google Slides for maximum impact and results.
  • Draft professional memos, letters and marketing copy to support business objectives and growth.
  • Monitor Executive Director's and Record Manager's work calendar and scheduled appointments, meetings and travel.
  • Manage accounts payable and receivable for the entire institution. Process invoices and expenses to facilitate on-time payment.
  • Perform general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Schedule office meetings and client appointments; welcome office visitors warmly and alert staff to arrivals of scheduled appointments.
  • Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service.
  • Executed record filing system to improve document organization and management; maintain complex digital filing system for financial and legal information.
  • Continuously monitor the premises using security cameras, screen visitors, update logs, and issue passes to maintain staff and building security.
  • Prepare packages for shipment, pickup and courier services for prompt delivery to customers and vendors; sort and distribute the office mail and record any incoming shipments.
  • Build personal relationships with guests to promote positive experiences.
  • Collect tickets and fees from each individual prior to start of provided educational, historically themed tours.
  • At request of the guests and with prior arranged times, I guide groups of up to 20 people on tours of the museum.
  • Help develop tour programming to enhance guest experiences.
  • Answer questions, point out important features, and offer further details about special exhibits to educate visitors.
  • Move and handle various types of artifacts and archival records with exceptional care, following all requirements.
  • Instruct and supervise two employees, approving time off, and signing approval of monthly time cards
  • Because of strict rules regarding the legal cases we handle, I must follow federal and state confidentially regulations to maintain privacy.
  • Sort all paperwork and documents alphabetically, according to archival standards, dates, and significance.
  • Process correspondence, including post office pick-ups, sort and distribute mail or packages to appropriate parties.
  • Create reports, correspondence, and spreadsheets with Microsoft Office programs.
Publix Supermarkets - CashierLaGrange, Georgia07/2013 - 06/2014
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Reviewed weekly sales circulars and monitored price changes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
Walgreens Pharmacy - Pharmacy TechnicianLaGrange, Georgia05/2006 - 07/2011
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Implemented vaccine awareness campaign.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Coordinated verification and filling of more than 1000 daily prescriptions in high-volume retail pharmacy environment.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles in localized company computer system to include current information such as medications and insurance details.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated instructions to patients or caregivers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Processed incoming drug orders.
  • Prepared bills for insurance companies.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
Accomplishments

    Currently, I serve on the Board of Directors of the Presidential Pathways Tourism Board. We serve to better promote tourism as well as historical education, cultural, and entertainment interests among citizenry in this area of West Georgia. As a board member, I collaborate with several other community leaders seated upon the board. We conceive programs, create brochures, and collect funding to better promote tourism in the area which ultimately brings a wonderful boost to our local economy.

    Additionally, as a student at LaGrange College, I was able to partake in an internship for my history degree. My 2018 internship was at former U.S. President Franklin Delano Roosevelt's Little White House in Warm Springs, Georgia. I designed a permanent museum exhibit with the guidance of Hyde Park and the F.D. Roosevelt Presidential Library. It is, and always will be, one of my proudest accomplishments.

Skills
  • Recordkeeping
  • Microsoft Office (Excel, Word, Power Point) expertise
  • Problem resolution
  • Consistent positive attitude
  • Perseverance
  • People skills
  • Organization skills
  • Can complete tasks either with a team or working alone
  • Ethical judgement skills and logical problem solving skills
  • Intense ambition in both my professional and academic careers (I attend school online and will be able to work full time)
  • Creative and an "outside of the box" thinker when it comes to problem solving
  • Basic to moderate understanding of modern technology
  • Positive attitude and ability to withstand a crisis
  • Strong oral and written communication skills (I develop these further as I progress in both my professional and academic career).
Education
05/2004West Georgia Technical CollegeLa Grange, GAGED
LaGrange CollegeLaGrange, GeorgiaBachelor of Arts: History And Political Science
  • Majored in History and Political Science
  • Member of Phi Alpha Theta, fraternal academic society recognizing high GPA's and ongoing success with the academic discipline of History
  • Minored in Criminology, Public HIstory
  • Professional development completed in attending conferences presenting my own original research in the field of political science, earning national recognition with the National Conferences of Undergraduate Research for an original theory in political science. I presented the research both in Atlanta, Georgia and in Savannah, Georgia.
Pennsylvania State UniversityUniversity Park, PABachelor of Arts: International Politics And National Security
  • Minor in Homeland Security
  • Majoring in International Politics with a concentration in National Security
  • Currently enrolled and actively pursuing a bachelor's degree with upstanding academic progress
  • Graduation date set for early 2022
  • Future goals are to complete graduate school for a degree in Homeland Security: Counterterrorism Specialty
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Troup County Historical Society
  • Publix Supermarkets
  • Walgreens Pharmacy

School Attended

  • West Georgia Technical College
  • LaGrange College
  • Pennsylvania State University

Job Titles Held:

  • Director of Museums and Programming
  • Cashier
  • Pharmacy Technician

Degrees

  • GED
    Bachelor of Arts : History And Political Science
    Bachelor of Arts : International Politics And National Security