Director Of Membership Services resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To grow revenue and build partnerships for an organization that promotes a safe community for work or play.

Coordinated community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.

  • Project management
  • Database development & management
  • Creating community partnerships
  • Public relations
  • Non-profit & grant writing knowledge
  • Working with Board of Directors, committees & other stakeholders
  • Event planning
Work History
Director of Membership & Services, 06/1998 to Current
  • Work with Executive leadership on business development initiatives.
  • Collaborate with clients to create diverse revenue streams.
  • Responsible for a complex organization and administration of FCC regulatory compliance.
  • Supervise, direct, and evaluate assigned staff; manage employee performance; conduct/coordinate training.
  • Conduct monthly status meetings with clients and stakeholders.
  • Present partnership opportunities to government officials.
  • Schedule annual meeting/travel in Washington D.C.
  • With BOD, Legislators, and FCC Representatives.
  • Develop and implement long and short-term plans, goals, and objectives for the organization.
  • Facilitate new development activities and projects.
  • Create multi-tiered marketing plans.
  • Develop and manage the Salesforce database.
  • Compile various statistical data pertaining to client operations, media coverage, ROI on grants, etc.
  • Responsible for generating client business totaling $1.5M annually.
  • Work with advertising agencies and production houses to create media production.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Negotiated, prepared and signed contracts with clients.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Developed comparison tables of products and services by researching product pricing, ratings and performance.
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Evaluated current service needs and product satisfaction levels with established customers.
  • Conducted cold- calls to prospect external lead sources and advance sales process.
  • Developed team communications and information for meetings.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Performed administrative tasks, including revising and finalizing letters, briefs and memos.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
  • Identified issues, analyzed information and provided solutions to problems.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
SECRETARY/Associate Database Manager, 12/1996 to 07/1998
  • Reviewed source documents and listings to compile resources for identifying and correcting data issues.
  • Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
  • Developed, updated and organized AS400, ACCESS and SQL databases to handle plant manufacturing and production data.
  • Provided detailed weekly, monthly and annual reporting to senior management on plant production.
Executive Director, King Street Child Care Center, 08/1994 to 12/1996
  • Managed 25 teachers caring for 275 children in a daycare setting for a public school district.
  • Planned open initiatives to increase community awareness and inclusion with the center.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Strengthened community engagement strategies to boost program outreach across three elementary schools in Eaton Rapids.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization including grant research, writing and administration.
  • Managed program paperwork and child records to comply with state requirements.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in under a year.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
Associate of Applied Science: Business Management, Expected in
Lansing Community College - ,
Associate of Arts: Child Development And Graphic Design, Expected in
Lansing Community College - ,

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Resume Overview

School Attended

  • Lansing Community College
  • Lansing Community College

Job Titles Held:

  • Director of Membership & Services
  • SECRETARY/Associate Database Manager
  • Executive Director, King Street Child Care Center


  • Associate of Applied Science
  • Associate of Arts

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