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Professional Summary
Highly skilled and enthusiastic professional with more than 4 years of experience managing operations in patient-centric medical offices. I am looking for an opportunity to prove my worth and advance.
Seeking a full-time position, considering myself to be an effective team leader and team player with excellent leadership skills and an analytical approach to the solving of problems. Fully experienced with dealing with Customer service. Having Successfully overseen human resources, budgeting, supply management, and patient services. Developed and lead productive and efficient policies. I Believe if given a chance I would become an asset to the Company Immediately.
Skills
Relationship building and retention
Patient education and counseling
Accreditation coordination
Project oversight
Team Building
Inventory and restocking
Wellness services
Work History
08/2018 to Current
Director of Medical RecordsCommunity Healthlink, Inc. – Worcester, MA,
Receptionist 2017-2020 Responsible for gathering, processing, and maintaining patient medical records and reporting patient information for health standards.
Front desk area and complete duties such as greeting guests, making appointments, developing schedules, answering customer inquiries, handling correspondence, doing paperwork, and maintaining a professional image.
Ensure medical records are maintained in a manner compliant with ethical, legal, and regulatory requirements of the medical services system.
Implemented best practice standards for billing resulting in a substantial reduction of accounts receivable delays.
Implemented procedures necessary for compounding, mixing, packaging, and labeling.
Spearheaded and implemented new projects to expand the scope of engagement.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Ordered all pharmacy supplies and kept a check on inventory levels.
Communicated with patients, ensuring that medical information was kept private.
Medical records 2020 to Present Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
Managed application processes for facility certifications with Relias education programs.
Produced monthly financial reports like income statements, balance sheets, and cash flow statements for presentation to accounting.
Direct day-to-day administrative and operational functions for a 60-bed facility
Monitored visitor access and maintained situational awareness to promote on-site security and safety
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks
Posts customer payments by recording cash checks and credit card transactions, Posts revenues by verifying and entering transactions from lock box and local deposits.
Update receivables by totaling unpaid invoices.
Maintains records by microfilming invoices, debits, and credit cards.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Analyzed, prepared, and issued chargeback notices for payment to prevent third-party collection agency involvement.
Researched and resolved customer claims related to shortages, discount violations, and returns.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Closely managed monthly reconciliation schedules of all assigned accounts.
Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
01/2013 to 07/2017
Lifestyle CoordinatorAmericare Senior Living – Topeka, KS,
Planned and conducted events and activities for residents.
Responsibility for care and Education for Service Users in the community.
Responsible for safety while in the community -Concierge -Answer phone calls.
Serves guests.
Handled paying guest and customer needs for services.
Trained employees on how to handle emergency situations.
Monitored, tracked, and reported on individual progress with wellness plans.
Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events, or services.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Prepared avariety of different written communications, reports, and documents to ensure smooth operations.
Education
Expected in
Associate of Business Administration: Public Administration And Services Florida Atlantic University - Boca Raton, FL GPA:
Expected in
: Northeast High School - Oakland Park Fl , GPA:
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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