Dedicated, organized and dependable client relations professional experienced in developing positive and lasting relationships by applying exceptional business and customer communication skills and by providing an unmatched customer satisfaction experience to increase member retention.
Skills
Exceptional Phone Etiquette
Skilled Business Communicator
Excellent Negotiation Skills
Strong Client Communication and Follow-Up Skills
Skilled in Increase Member Retention
Experienced Customer Satisfaction Professional
Proficient in Microsoft Office Programs including PowerPoint, Excel, Word and Microsoft Outlook
Adept at Learning New CRM Software Programs
Provider of Business Performance Improvements
Self-Motivated and Active Listener
Expert Document Organization Skills
Work History
03/2013 to Current
Director of Marketing and Community OutreachEcolab Inc. – New Castle, DE,
Built niche, personal injury law firm from ground up to statewide, multi-million dollar brand.
Guided distressed callers through obstacles by utilizing expert phone etiquette and listening skills and successfully negotiated hiring of attorneys with new potential clients and their spouses.
Provided answers to new leads' questions, delivered prompt, follow-up communication with our attorneys and potential clients and kept updated chronology of communication between all parties.
Continually maintained and improved company's reputation and positive image online and provided clients with unmatched customer service experience.
Through hosting event booths and by offering constant and open communication to potential leads, built database from nothing to 10K monthly newsletter members.
Negotiated event sponsorships from $5K-$15K to free or in-kind sponsorships.
Designed PowerPoint presentations and developed repeated presentation opportunities to reach thousands of potential clients on annual basis.
Established and maintained trust-based relationships with local, statewide and non-profit organizations, bike club presidents and club members, bike shop owners and bicycle event directors by employing exceptional communication skills.
Generated 70% of our current client base through effectively networking and executing creative marketing tactics.
Established social media following from nothing to over 6K engaged users.
Tracked all analytics and trends for firm using Microsoft Excel and Word.
Assisted in acquiring, hiring and training new employees on company protocols.
08/2011 to 02/2013
Director of Marketing Direct Line Corporation – City, STATE,
Worked remotely while supervising and collaborating with designers on construction of two websites for multi-million dollar, shelving company.
Built lasting connections with current and prospective customers by providing exceptional phone etiquette, advanced follow-up skills and keeping updated records of all communications.
Developed marketing content and communication tools for all promotional campaigns to boost brand awareness and to aid in attainment of new GSA contracts.
Traveled to meet customers to improve customer retention and increase satisfaction, cross-promoted customers' businesses and hosted promotional booths at state and government agency-attended trade shows.
10/2009 to 05/2010
Public Relations/Administrative Assistant InternAuburn University's College Of Business – City, STATE,
Assisted with planning, development and execution of all marketing projects and programs.
Shot on-site photography, created high-quality marketing materials including monthly newsletter (which was featured in Department of Homeland Security's newsletter) to increase project awareness.
Presented economic benefits project provided to local governments to officials from Alabama's FEMA.
Supervised students on site in plotting geospatial mapping points on handheld devices.
Performed tasks and projects as assigned by Dr. Chetan Sankar, Director of the Geospatial Research and Applications Center, and creator of the Mapping the Coastal Communities of Alabama Project.
Project earned 2010 Campus Technology Innovators Award in the teaching and learning category.
09/2008 to 01/2010
Weight Loss Consultant Metabolic Research Center – City, STATE,
Built positive and long-lasting relationships with clients by staying in constant contact to build trust and provide them with emotional support.
Counseled and encouraged clients during bi-weekly visits by understanding and discussing their weight loss goals, providing advice about lifestyle changes and recommending changes to their food and vitamin regimens.
Create, updated and organized client charts, managed filing system and submitted necessary reports.
Successfully sold weight loss programs and supplements to help clients' reach weight loss goals.
Awarded Top 10 & Top 15 Part-time Consultants in nation and awarded Most Productive Employee Certificate.
Education
Expected in 05/2010
Bachelor of Arts: Public Relations Auburn University - Auburn, AL GPA:
Minor: Marketing
Awarded the 2010 Service Industry Advertising Award (Silver Medal for New Media): As a community manager, I created content and helped launch Auburn University's first social network, Auburn Family.
Expected in 05/2006
Associate of Arts: Enterprise-Ozark Community College - Enterprise, AL, GPA:
Expected in 05/2004
High School Diploma: Enterprise High School - Enterprise, AL GPA:
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