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Director of IT Resume Example

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DIRECTOR OF IT
Summary

Dedicated System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. 20+ years of progressive IT experience.

Skills
  • Troubleshooting proficiency
  • LAN aptitude
  • Hardware diagnosis
  • Equipment repair
  • Hardware configuration
  • Software upgrades
  • Exceptional telephone etiquette
  • Computer maintenance
  • Technical troubleshooting
  • Information technology
Experience
Director of IT
Aurora, COAurora Mental Health Ctr/Jan 2008 to Jan 2020
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
  • Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
  • Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
  • Designed contingency planning,formal training and employee development plan to increase staff quality performance.
  • Identified issues and resolved problems with hardware and software to increase end-user experience.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Managed more than 8 system administrators, help desk and project managers.
Information Technology Manager
Aurora, COAurora Mental Health Ctr/Jan 2006 to Jan 2008
  • Produced status reports for customers and senior management.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Established communication infrastructures, including LAN and WAN networks for communication and mobile device applications.
  • Brought in additional project personnel and resources to meet demands.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Responsible for all Hyper-V and VMware installations, upgrades and maintenance.
  • Directed daily assignments and process workflows.
  • Maintained constant and timely service for Electronic Healthcare servers.
  • Created and enforced information technology budget.
Primary Help Desk Technician
Aurora, COAurora Mental Health Ctr/Jan 2001 to Jan 2005
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Observed system functioning and entered commands to test different areas of operations.
  • Provided local and remote Tier 3 IT support for hardware and software to company personnel.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Provided onsite IT and AV technical support for 500 staff members.
  • Maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Managed user profiles, security access and shared file structures.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
Education and Training
Bachelor of Science: Atmospheric Sciences And MeteorologyUniversity of OklahomaJun 1996Norman, OK
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Resume Overview

Companies Worked For:

  • Aurora Mental Health Ctr

School Attended

  • University of Oklahoma

Job Titles Held:

  • Director of IT
  • Information Technology Manager
  • Primary Help Desk Technician

Degrees

  • Bachelor of Science : Atmospheric Sciences And Meteorology

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