Director of IT Resume Example
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DIRECTOR OF IT
Summary
Dedicated System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. 20+ years of progressive IT experience.
Skills
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Experience
Director of IT
Cambridge , MACar Gurus/Jan 2008 to Jan 2020
Cambridge , MACar Gurus/Jan 2008 to Jan 2020
- Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
- Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
- Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
- Designed contingency planning, formal training and employee development plan to increase staff quality performance.
- Identified issues and resolved problems with hardware and software to increase end-user experience.
- Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
- Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
- Managed more than 8 system administrators, help desk and project managers.
Information Technology Manager
Denver , COCommunity College Of Aurora/Jan 2006 to Jan 2008
Denver , COCommunity College Of Aurora/Jan 2006 to Jan 2008
- Produced status reports for customers and senior management.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Established communication infrastructures, including LAN and WAN networks for communication and mobile device applications.
- Brought in additional project personnel and resources to meet demands.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
- Responsible for all Hyper-V and VMware installations, upgrades and maintenance.
- Directed daily assignments and process workflows.
- Maintained constant and timely service for Electronic Healthcare servers.
- Created and enforced information technology budget.
Primary Help Desk Technician
City , STATEAurora Mental Health Ctr/Jan 2001 to Jan 2005
City , STATEAurora Mental Health Ctr/Jan 2001 to Jan 2005
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Observed system functioning and entered commands to test different areas of operations.
- Provided local and remote Tier 3 IT support for hardware and software to company personnel.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Provided onsite IT and AV technical support for 500 staff members.
- Maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Managed user profiles, security access and shared file structures.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
Education and Training
Bachelor of Science: Atmospheric Sciences And MeteorologyUniversity of OklahomaJun 1996City, State
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Resume Overview
School Attended
- University of Oklahoma
Job Titles Held:
- Director of IT
- Information Technology Manager
- Primary Help Desk Technician
Degrees
- Bachelor of Science : Atmospheric Sciences And Meteorology
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