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Director of Information Technology Resume Example

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Professional Summary

Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies.

Skills
  • Agile framework
  • Business intelligence
  • Change management
  • Collaboration
  • Conflict resolution
  • Critical thinking
  • Data migration
  • Information technology management
  • Insurance
  • ITIL
  • Organization and time management
  • Perl
  • Problem-solving
  • Project lifecycle management
  • Project management and leadership
  • Python
  • Risk assessment
  • Salesforce Admin and CRM
  • SDLC
  • SQL (Microsoft and Oracle)
  • Verbal and written communication
Education
Western Governors UniversitySalt Lake City, UT2019Master of Science: Information Technology Management
University Of South Carolina - ColumbiaColumbia, SC2004Bachelor of Science: Business Administration And Management
  • Majored in Marketing and Management
  • Minored in International Business
Certifications
  • Certified Associate in Project Management (CAPM), Project Management Institute - 8 years
  • Salesforce Admin Certification Training , Udemy - 3 years
Work History
Ambiance Events- Director of Information Technology
Columbia, SC11/2012 - Current
  • Developed, tracked and controlled long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for data migration and integrations.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Tungsten Consulting- Senior Consulting IT Program Manager
Charlotte, NC12/2014 - 12/2020
  • Manage and implement concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Identified system needs and designed processes to support business requirements.
  • Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%.
  • Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs.
  • Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks.
  • Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%.
  • Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines.
Sentry Insurance- Business Products Specialist
Stevens Point, WI05/2008 - 11/2012
  • Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions.
  • Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives.
  • Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy.
  • Planned and executed events and marketing programs, producing 40% of goal of qualified leads.
  • Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
  • Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Westinghouse Electric Company- Product Design Project Team Lead
Columbia, SC11/2000 - 06/2004
  • Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementation for.
  • Oversaw four (4)concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
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Resume Overview

Companies Worked For:

  • Ambiance Events
  • Tungsten Consulting
  • Sentry Insurance
  • Westinghouse Electric Company

School Attended

  • Western Governors University
  • University Of South Carolina - Columbia

Job Titles Held:

  • Director of Information Technology
  • Senior Consulting IT Program Manager
  • Business Products Specialist
  • Product Design Project Team Lead

Degrees

  • Master of Science : Information Technology Management
    Bachelor of Science : Business Administration And Management

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