# years experience in training design, delivery and evaluation with noted upward mobility.
*Proven excellence in leadership, change management, employee engagement, interpersonal & communication skills, and providing outstanding customer service.
*Background in Training & Development, Retail Management, Sales & Marketing, and Casino/Hotel Operations including Title 31 regulations and training.
Director of Human Resources Director of T11/2014 to CurrentRed Hawk CasinoPlacerville, CA
amp;D responsibilities plus, employee relations, employee news and events, gift shop, wardrobe, engagement and recognition programs, P&P oversight and develop and implement, team member guidebook.
Tm communications, implemented scrum teams for projects to meet company goals.
Director of Training02/2012 to 11/2014Red Hawk CasinoPlacerville, CA
Develop, design, and implement training programs for 1350 employees in alignment with company vision and goals, while overseeing the operations of the retail and wardrobe departments.
Employ methods of measurement to ensure the transfer of training from the classroom to the team members' jobs.
add more) supervisory development programs, regulatory compliance, title 31, internal certification programs, LMS implementation and administration, API development to integrate with HRIS system, comepensation study, surveys, suggestion program,.
Retail & Wardrobe Manager10/2008 to 02/2012Red Hawk CasinoPlacerville, CA
Manage daily operations the Casino Gift Shop and the Wardrobe Departments, including merchandising, budgeting, staffing, and scheduling.
Manage and professionally develop a staff of 21 employees, including training on loss prevention, fraud prevention, sales techniques, garment construction, and inventory control.
Responsible for all Gift Shop purchasing, with a $1 million budget, for over 1,200 square feet of retail space.
Responsible for generating gift shop revenues of over $2 million per fiscal year, while maintaining COS and expenses within our target profit margin.
Account Executive10/2006 to 10/2008The Vernon CompanyRoseville, CA
Assist businesses in meeting marketing goals through the use of promotional advertising products.
Includes developing marketing strategies and themes, and coordinating with product suppliers to ensure customer satisfaction, timely delivery, and a quality product.
Produced over 60 new sales leads and $100,000 sales in first year through direct mail efforts, networking, and self-promotion.
Ranked in the top 10 Sales Associates for the Western Region.
Virginia Crowe * firstname.lastname@example.org.
Adjunct Faculty04/2001 to 10/2008Lake Tahoe Community CollegeSouth Lake Tahoe, NV
Teach classes for up to 30 students in the Vocational Education and the Home Economics Departments.
Includes course conceptualization, submitting college proposals, planning curriculum and course syllabus, and facilitating classes.
Courses include: Fundamentals of Guest Service, Service Recovery, Attitude & Motivation, and Dress for Success.
Consistently received outstanding student and faculty evaluations for professionalism, honesty, curriculum preparation, and subject knowledge.
Recruited by Training Director to serve as the Hotel Operations Trainer, facilitating Customer Service classes for 5 years.
Served on the Employee Communications and Recognition Team for 3 years.
Facilitated New Hire Orientation for 2 ½ years.
Created and facilitated training workshops designed specifically for creating a consistent, positive image of Harveys through the professional appearance of the employees.
Opened two additional Harveys casinos in Iowa and Colorado, recruiting, hiring and training staff at each site.
Selected as Harveys' Leader of the Year out of over 1,100 employees.
Bachelor of Science: DesignUniversity of CaliforniaDavisGPA: Graduated with HonorsDesign Graduated with Honors
CPLP Certification (Certified Professional in Learning & Performance) earned May 2015
UC Davis Extension Executive Leadership Academy, earned August 2013
*Elected member of Board of Directors for the Sacramento Chapter of ATD (Association for Talent Development)
*National member of ATD (Association for Talent Development)
*National member of SHRM (Society for Human Resources Management)