director of home support resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Committed Home Health Director offers 6 years in healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care, community relations, customer service and recordkeeping with passion for helping others.
Accomplishments
Received Brethren Care Star Employee Award in 2018
Supervised team of 23 staff members.
Skills
Community integration
Customer Service
Written and verbal communication
Organization and Time management
Client needs assessments
Marketing Communications
Work History
Director of Home Support, 04/2021 - Current Bickford Senior Living – Worthington, OH,
Set yearly goals and budgets with a plan of execution
Lead team meetings and planned continued education for staff
Measured data output, such as labor reports, satisfaction surveys, billable hours, and outcome results
Remained an active part of the marketing team for all campus marketing support
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Stood in as an STNA when needing to provide care without having a staff member readily available
Assisted disabled clients to support independence and well-being.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Supervised daily activities and provided assistance to staff.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Provided transportation and appointments management.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Established and updated work schedules to account for changing staff levels and expected workloads.
Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
Completed bi-weekly payroll for 23 employees.
Marketing and Public Relations Assistant , 08/2019 - 04/2021 American Senior Communities – Markle, IN,
Worked closely with other internal departments to resolve customer service issues.
Assisted during high telephone volumes and customer escalations.
Developed familiarity with company services and promotions to accurately respond to customer inquiries.
Developed and nurtured meaningful relationships with key media.
Performed tasks and projects as assigned by director of marketing.
Resolved complaints to maintain customer satisfaction.
Worked closely with business partners to develop consistent messaging across platforms and departments.
Assisted with planning, development and implementation of company projects and programs.
Answered phones and directed calls to proper management for questions
Oversaw projects such as implementing Catie devices to increase quality of care and fast track services
Managed content on company website, delivering prompt updates during emergency situations.
Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Attended all health fairs and public events to market to the community
Stood in as the membership and event coordinator from October 2020-April 2021 to work with the public bringing in, planning, and executing all events in our Wellness Community Center
Life Enrichment Assistant, 10/2017 - 08/2020 Brethren Care Village – City, STATE,
Coordinated off-site activities and accompanied residents throughout excursions.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
Documented preferences and helped develop relevant activities.
Engaged residents through events, small groups and personal attention.
Transported and escorted program participants to and from activities and on field trips.
Trained staff members on conducting events and following safety procedures.
Built relationships with residents and family members
Maintained acts of daily living with residents on campus
Culinary Aide, 10/2015 - 06/2018 Brethren Care Village – City, STATE,
Acted as crew leader from July 2017-June 2018
Created all seating charts, time management sheets, daily task logs
Adhered to procedures in preparing food items.
Pushed, pulled and transported large loads and objects.
Maintained composure and work quality while under stress.
Maintained high personal grooming standards and uniform presentation.
Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Resolved problems, improved operations and provided exceptional service.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Served customers in a friendly, efficient manner following outlined steps of service.
Maintained energy and enthusiasm in fast-paced environment.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
No Degree: Political Science And Government, Expected in - Ashland University - Ashland, OH GPA: Status -
High School Diploma: , Expected in 06/2016 - Ashland High School - Ashland, OH GPA: Status -
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